Wo W.
Google
Avoid at all costs!
And this is coming from someone who has been using Enterprise worldwide for 20 years.
Long story short: I rented a car over Christmas, and while driving back to return it, the car simply stopped on the road—in winter, at night, with negative temperatures and snow outside.
From the behaviour, I figured it had run out of fuel, even though the fuel gauge was still showing petrol in the tank (as seen in the picture), and the trip computer indicated there was enough fuel for 50 km (it changed to 40 km when the car stopped, most likely because it was slightly uphill).
I was literally about to pull into the next petrol station, around 20 km away, as I wanted to return the car with a full tank. Since the dashboard showed fuel was present, I wasn’t worried.
Apart from that, the car had wobbling tyres, was incredibly noisy over 70 km/h, and had a broken warning triangle and damaged mirrors.
Roadside assistance was unreachable for over an hour—I called 20–30 times, and no one picked up. Luckily, a family member 20 km away brought me petrol so I could start the car, drive to a petrol station, fill up, and return it.
I was especially angry about the lack of assistance, as I was stuck in freezing conditions with a child in the car. I lodged a complaint and was told it was my fault because the fuel gauge is “only approximate” and gives estimates, not real values!
I was offered a €25 voucher for the trouble, which I refused. I’m now speaking to my lawyer about next steps.
I can understand car issues and the busy Christmas period, but blaming me for a faulty fuel gauge and failing to provide assistance—despite paying for maximum insurance—is unacceptable. I know cars, so I recognised the possible fuel issue, but the dashboard was reporting errors like “engine/gearbox malfunction.” Someone less tech-savvy would have been stranded in the middle of a winter night without help.
UNACCEPTABLE.
