Enterprise Rent-A-Car

Worst service I can experience in a rental car. So, I happened to ask about my rental at the very moment I landed at Warsaw. You need an international driver license permitissued by the country you have your license. Besides all that, we try to rent the car with my polish girlfriend, but the guy at desk state, “The credit card for payment has to be in her name” which it really blows my mind our minds !!! Totally Out of sense. Very disappointed with the service especially since I rent Vans in the past in the US for my business. Little advice Hertz across this office has a superior customer service, make it super easy to rent the vehicle. Lame lame Enterprise Warsaw 👎👎👎

So much inconvenience: when you rent the diesel car, the Enterprise does not add sufficient AdBlue and you are forced to add that yourself. If you are asking for the refund of the AdBlue purchase, you are supposed to ask for NIP, otherwise they will refuse to refund that. Note receipt is not enough! So much knowledge to learn during a simple rental: cultural shock truly.

I booked a KIA car with manual transmission for 5 days from Warsaw airport. To avoid any additional deposits I paid for full insurance which was more than the car itself but I accept that's how rental companies work. They blocked additional 100 eur on my account for petrol deposit, no way to avoid this apparently.Upon arrival I was told the car I booked is unavailable and I got another one but with automatic transmission which was not what I wanted, not for everyone that is an "upgrade". Furthermore the car had the driving assistant I couldn't turn off and on narrow roads the car was keep trying to push me to the middle of the road which was extremely dangerous when there were other cars passing. Many times I thought we are gonna crash. I rented many cars all over Europe and it has never been an issue. I'd suggest that setting is optional and not default. The huge issue only happened a few days after using the car. I went to a very remote village in Poland on Bank holiday, about 4h drive from Warsaw and I couldn't start the car after parking...the battery in the key died and there was no spare one provided. It was a holiday with no shops open, the customer service told me to wait 30 min and try to turn the car off and on few times and see what happens, otherwise I have a problem! I found a person on the car park that had a spare battery and bought it from him, he helped me to replace the battery and the car worked. The whole situation was extremely stressful, I said it again when returning the car and they said they are sorry...but nobody offered a refund for the battery...so my advise is, take one with you if you plan any remote trips, turn it on and off again might not save you!

Appears to be very close to scam. Staff is trained to find any excuse to double or triple price which I got in my reservation with Expedia. Stay away and go somewhere else. In my case they tried to force me to buy their insurance even I had proof from my credit card I have full coverage.

Upon arrival they charged me almost double because I didn't have international driver's license which is basically a translation of driver's license from home country. I have rented cars in Poland maybe 20 times in the past, sometimes I had the international driver's license and sometimes I did not, they always said it's my risk and my responsibility. On top of that, the exterior of the vehicle that I received was all dusty and dirty. It's a long walk from the airport to the parking lot. Upon return even though we were told that they start at 7:00 a.m. there was no one there to receive the car. Pick a different rental company.

Want to say thank you to the customer support office! Here is the story: I never had a problem with Alamo, Enterprice and National… but after the last case I will never ever again book car from them. They are scammers. (That’s what I though) I took last time a car from them and the car was very good, nothing to say. But when I returned car, after a few days they sent me that they found a new damage and they are going to charge some amount of money from me. Of course I asked about the damage and photo proof. They sent me photo of the wheel where it is visible a small scratch. I sent them email back with my photos during pick up and you can clearly see that scratch was already there. Of course no one has replied to me, they sent me another email with the price I must pay and it is 5000zl. The problem is that no one is checking car before pick up they just give you documents to sign without evaluation of the car… that was my mistake. A few days I was in contact with customer support regarding this issue and finally today I received email that they are not going to charge any money and it is mistake. Thank you very much to all team for professionalism. Here I attached photos of the wheel with scratch and what they said will cost me 5000zl So if you need a car in Warsaw, Alamo and Enterprise or National will help you. But I hope insurance will be little bet cheaper and next time when I come I will take car with it! Good luck to all of you.

Our flight was delayed 5 hours no fault of our own. We contacted enterprise and they said it would be fine. Upon picking up the car they told us it would cost us 600$ which was double the reservation price for being 6 hours late. They cancelled our reservation instead of adjusting it and when we check our card it is 960$ for a smaller car this place is a complete SCAM and stay away rent elsewhere. Another lady warned us at the airport. Never again. They apparently don’t like repeat customers.

This is the best rental car experience i’ve ever had. The entire staff is very helpful, and I would like to thank Szymon for being so helpful making the reservation over the phone. The checkout and drop off is fast and without problems. Amazing service that keeps me coming back to this location whenever I arrive at WAW.