Boston-Longwood

It is too noisy to sleep. The walls are paper thin, or at least the ceilings are. My key cards didn't work on my second day and I had been at a hospital for 11 hours, so it was frustrating to walk with all my items back to the front desk. The staff was friendly and helpful, though! My room was much better on my first visit to the hotel. I don't think I'll go back. The room was also very small on the second visit!

Was a real nice location, till mayor Wu decided to put a bunch of homeless dudes there. Well, at least now we get Police patrolling the area with bright disco lights at least twice a week. And occasional fight. Great entertainment!

We loved this hotel .. It was comfortable, clean, beautiful, nice bathroom, even smelled great. Unfortunately our room was the first off of the lobby, and completely unsound proofed. Guests in the lobby, front desk chatter, doors opening, other guests TVs, conversations, we heard it all. This made the comfortable bed completely irrelevant. The staff was incredibly accommodating and did the best they could to compensate and make the experience better, but not having sleep when our loved one was having a transplant the next day was frustrating to say the least. Absolutely choose this hotel - but not room 101!!

I had to stay in Boston so I could arrive for my scheduled surgery early on Tuesday morning. The front desk personnel was nice. However, when I went to go to sleep, the bed seemed as though there was absolutely no support. When you sat on the edge it felt like you were going to sit on the floor. I’m not a very big person so I can’t blame that. I moved the pillow to get it where I wanted and it was lumpy and soft. The two felt like they were 50 years old. The night sleep was the worst I’ve had in a hotel. The next morning I had to prepare for my surgery to remove cancer. I had to shower with antibacterial soap. I turned on the water and did not get hot water right away. I waited, still no hot water. Not even warm. Needless to say, it was the worst experience leading up to a my stressful day ahead. I had planned on staying overnight after my surgery but could not stand the thought of another rotten night. I told the attendant and he was less than sympathetic. Maybe it was the language barrier, I don’t know. I called and left a message for a member of management to call me. The persons name is Lisa, she never called. I received my credit card statement and it appears that I was charged for parking 2 times. I would never recommend staying at this location.

I booked this hotel because it was in a convenient location for a Red Sox game and am so happy I did! In addition to the good location, many things exceeded my expectations here. Every single staff member that I interacted with was so friendly and helpful. Our room was extremely clean and the bed was the most comfortable bed I’ve ever slept in at a hotel. The in-room amenities were nice too (fridge, coffee maker, water bottles, etc.) I will definitely be back!

While the hotel is nice, it is exactly what it is; an apartment building converted into a hotel. The rooms are nicely decorated, but rather small, especially the bathroom. The service was friendly, though I can't say efficient or particularly professional. The rates are reasonable, and should be, given the hotel's location. It's not terribly convenient to much if you're not deriving, so prepare for pricey cabs or walking a good 5-6 blocks before you get close to any restaurants or like services. Considering the price-value ratio, I would consider staying at this property again, but only if I have my own wheels!

My elderly parents stayed here for one night prior to my mom's hip operation at New England Baptist. The room was minuscule, the double bed was small and uncomfortable, and the shower was slippery. The TV didn't work properly despite staff intervention and didn't even include a printed channel guide. Overall it was a horrible experience for them both. For the price it should have been better. The only redeeming factor was that the staff were helpful.

Do not stay here. It started with the person at the front asking me to drive on the sidewalk and encouraging me to back up into pedestrians. There was someone else's urine covering the toilet seat. Not a little bit, all over. There were different colors of hair in both towels in the room. The fridge froze and ruined the food I had for my dog. A man working there refused to wear a mask, despite signs all over. There is also broken glass on the property out front (not very pet friendly). All sorts of extra added fees. I mentioned all of these problems when I checked out and was assured that someone from the company would contact me... I'm still waiting. Absolute waste of money, not worth the filth or the hassle.