Lauren Tartaglia
Google
The top-floor suite was lovely and roomy, though when we arrived, the outdoor furniture hadn’t been set up. The location is ideal, and while the façade of the hotel is beautiful, don’t be fooled—the interior feels stuck in 2010. The interior decor is unimpressive. The bed was firm, creaky, and I could feel the moving around of my spouse easily.
We arrived on a Sunday, and I was surprised to find that the doorman, bellhop, concierge, and front desk were all the same person. This does not reflect the standards of a five-star hotel. At best, this is a solid four-star property.
The bar is a charming space, but the breakfast was underwhelming—just a standard à la carte menu with no continental buffet. They also don’t offer laundry service on Sundays. The spa had several broken features and felt like a relic from another century. What surprised us most, however, was the level of service. In fact, as soon as we found out that a Corinthia had recently opened nearby, we packed up and left—even forfeiting a night’s payment. It was worth it. If you’re looking for five-star treatment, this is not the place. Another example: when I tried to cancel our remaining night, the same front desk staff member told me, “You have to do it on the app.” I was standing right there, at the front desk! Like I said, not five star. The entire conversation felt like I had been bothering him (he was on his phone when I approached).
In summary, it’s misleading to call this a five-star hotel. To me, five stars imply a doorman, a dedicated concierge, attentive front desk staff, and basic services like laundry—even on weekends. Epoque, don’t rest on your laurels. You were probably great 15 years ago. The bar has been raised by the competition. You are not five star.
