Epoque Hotel

Lovely staff, but shockingly poor facilities for babies and disabled guests We visited Epoque for afternoon tea (not our first visit) and the service from the staff was friendly and welcoming. Unfortunately, the experience was overshadowed by a complete lack of basic facilities. We were visiting with our newborn baby, who needed to be changed while we were there. When I asked where the baby changing facilities were, I was met with a puzzled look and told there were none, only the women’s bathroom. When I went to the bathroom, it was extremely small and dimly lit, with nowhere at all to safely lay a baby down. On the way there I had noticed a disabled toilet, but the door was locked. When I asked if I could use it to change the baby, I was told it wasn’t possible because the disabled toilet was being used as a storage cupboard. This left me with little choice but to change my newborn on the bathroom floor, which was far from hygienic and incredibly impractical given how small the space was. It was simply luck that nobody else came in at the time, as there would have been no room. For a hotel of this standard, it’s disappointing that there are no baby-changing facilities and that the disabled toilet is unavailable to guests because it’s being used for storage. Accessible facilities are not a luxury — they are basic amenities that many guests rely on. Sadly, this seems to be a wider issue in Bucharest, but it was particularly surprising in a venue of this calibre. A nice place in many respects, but unfortunately I wouldn’t recommend it for anyone visiting with a baby or who requires accessible facilities.

Incredible service and value from start to finish. From the gorgeous spa access (and great massage), to the michelin standard menu including excellent service and information on local foods and wine. Great service in the bar, reasonable mini bar menu and suites lovely. Immaculate throughout and the whole mood of the place will have us returning.

Amazing experience the whole way! Beautifully designed and maintained hotel with attention to details at every corner and top cleanliness. Cismigiu Suite was a delight, cozy, comfortable & big. And the staff… outstanding, always taking the extra mile to make you fell comfortable and to meet your requests. Dinner was an amazing experience, at the cozy bar with nice deco they serve amazing cocktails and at breakfast we literally started the day fresh having fun with the 2 gentlemen serving there. Room service always prompt, attentive valet. Happy to discover Epoque! It easily became our no 1 choice for our future stays in Bucharest. Thank you, congrats & keep it up 🥂!

The hotel is absolutely stunning—very elegant and spotless. Most importantly, the staff are incredible: pleasant, welcoming, and helpful with everything you need. The hotel is quiet and peaceful; it’s just a truly pleasant place to be

Choose this hotel for your trip to Bucharest. Our experience here from start to finish was exceptional. Staff go the extra mile for you. The facilities and rooms are stunning. The location is also great. We had a Junior Suite and we were amazed by how big the rooms were. We had room service one night which was also fantastic (the pasta was 10/10). Just a note, do not order takeaway food to the hotel as you will be charged €150. ||My only minor negative is not all features in the spa/pool area were functional. A couple of the water falls in the heater pool, the shower did not work. Other than that, it was really relaxing! ||When we return to Bucharest we will definitely stay here again.

Luxury hotel. Very opulent. Great service. Great food. Amazing bar and chill area. Great room, comfortable bed, good amenities. Well located, 15 mins walk from the city centre and some great restaurants - try Hanu' Lui Manuc - you'll love it. Thank you, would stay again - will recommend.

This is a truly beautiful hotel with friendly & professional staff who have been well trained to deliver exceptional service. |The hotel is in a great location next to Cismigiu Park & only around 20minutes walk to the old town. |We had a Grand Executive Suite which was stunning, finished to a very high standard & perfectly designed. |We dined in the hotel restaurant the first night we arrived, the food was of a very high standard, tasty & well presented. |We had the Epoque breakfast every day which was served by a cheerful & friendly team, giving us a great start to the day. |All in all a great experience worth every penny, don’t hesitate to book this hotel if you are visiting Bucharest!

We are currently staying at the hotel and I just wanted to express our thanks to the staff having stayed at many places over the years in different countries. I can honestly say the staff here are by far the most helpful and friendly that we have ever encountered the room is exceptional we cannot fault the hotel. The hotel is about a 15 minute walk to the old town to staff are a complete credit to the hotel.