E4684VEmariak
Google
We’re writing this with full hearts to thank Eleena for making our stay truly unforgettable. She is such an exceptional staff member and butler—warm, attentive, and incredibly knowledgeable. It genuinely felt like she knew Singapore inside and out!||||Throughout our 5-day visit, Eleena personally recommended places for us to explore from hidden local gems to fun, family-friendly attractions and made sure every suggestion matched our preferences perfectly. She even helped fine-tune our itinerary to fit everything in smoothly, without feeling rushed.||||Honestly, if we had known we’d receive such incredible one-on-one, personalized service, we would have happily stayed at the Ocean Suite for our entire trip instead of moving to Shangri-La Singapore after just one night. That choice now feels like a missed opportunity.||||Beyond Singapore, Eleena went the extra mile by recommending places for us to visit in Kuala Lumpur, Berlin and Amsterdam, our next stops before heading home. She didn’t just do her job; she exceeded every expectation, and for that, we are sincerely grateful.||||We wanted to reach out again, but sadly, we lost her contact number. We’ve now returned home safely from our Asia and Europe tour, and we’re still thinking about how special she made the start of our journey.||||Eleena, if you happen to see this, please reach out, we’d love to stay in touch with you personally. You can contact us at maria.kaleb@outlook.com.||||With love and gratitude,||Maria & Kenny :)