Equinox Greenwich Avenue

Swim class with Ester is truly a good time! She is an excellent coach! Not only do I love her class but she is direct, has a great selection of music every time and curates quite the vibe! One of my favorite hours spent each week with her swim TEAM…

I was contemplating getting a membership so a friend of mine arranged to give me a guest pass. The member friend contacted the club, the club saw that he had membership passes to use, they forwarded to me the notification of the pass for me to use. I walked to the club and present the email to show. I'm the recipient of the guest pass and show them my ID but they would not let me in without the guest being there. Just stupid. What more do they need? The member approved me to use the guest pass, the club acknowledged he had a guest pass to use, and I proved that I was the recipient. Yet I couldn't go. I don't think I'll be joining a club like this.

Great gym, it’s my second time. I actually like the 3 floors as it makes it fun to have different places. Went on a Sunday, a guy named Amaud I think made sure all was clean (people… take away your weights…) and had great energy. Will def come back. Ps: some people who complain below should have simply asked for a trial session or to visit before joining the gym because he described exactly the equinox social superficial experience and yes it’s not for everybody :D Ps: The meditation lady who is also sometimes at Hudon yards is very obnoxious, faking niceness and using too spiritual wording for a non religious place...

The music is played MUCH louder at this location than any of the locations which ruined the experience for me and my workout partners. We can't even hear each other speak. And my pods get drowned out by their music. Plus it is often very grating rap type music. I'm not clear why they are trying to make this gym sound and feel like a nightclub. It isnt 1985. People want to decompress and focus on their work out not get rattled by loud music. Ugh.

Not worth it. They had me on hold for too long. Not interested. When I asked to speak to a manager, the person on the phone kept repeating my reason. I was interested, but after that long wait time. I lost interested.

I extremely recommend this gym. Super clean and safe environment to workout and following all protocols to stay healthy and safe. All the equipment and work out areas are clean and brand new and renovated.

25yard swimming pool, 3 lanes. Unfortunately the water is pretty murky, doesnt make the best impression. The life guards only sit around and dont help to enforce a bit swim etiquette or mediate for lane sharing the way they do it on the UES. Rest of gym has natural light, its not newish but also not too dated yet.

It’s always crowded here. The steam room in the women’s locker room smells off- like mold or mildew or something and has smelt this way since I became a member in February 2025. The music here (and all equinox’s) is blah. The pool is the only redeeming quality.

Overall a pretty decent Equinox. Locker room is one of the nicer in the area. The biggest negative is the layout of the equipment. It feels like they wanted to throw a little bit of everything on each floor which ends up being a pain if it's busy -- e.g., you're waiting for a squat rack and two on one floor are taken, so you go to the next floor and those two are taken, so you go to the next floor and those are taken... back you go to repeat. The only way it all really works is if you're doing a full body workout and cardio every day.

Just need to rant about the NYC Greenwich Ave location - how is it that we're all paying $370 a month and having to wait in 10 min lines for the treadmills?? There's literally three floors at this location and each floor has its own line of people waiting for treadmills. They should consider replacing some ellipticals with treadmills or prioritizing repairing the broken treadmills bc this is a terrible experience!

Equinox SHOP review I am writing to express my deep frustration regarding the unresolved issue with my refund, which has been ongoing since July. This experience has been nothing short of appalling, especially for a brand that prides itself on offering luxury service and exceptional customer care. In July, I purchased two items at the Greenwich Village Equinox Shop--one available in-store and another ordered online. Despite the transaction showing on my bank statement, I never received a receipt, confirmation of my order, or any notification about the item's arrival. I subsequently requested a return for both items and have been waiting for the refund for several months. Here's a summary of the completely unacceptable service I've received: I have contacted the Greenwich Village store multiple times with no resolution. After managing to speak with the shop manager, I was directed to the Hudson Yards location, only to find out they were unaware of the situation and redirected me back to Greenwich Village. Upon returning to Greenwich Village, I was assured I would be contacted via email--yet no one has followed up. Regardless of the resolution (that still hasn't happened) this has been an incredibly frustrating and time-consuming ordeal that should have been resolved months ago.

The worst massage ever. Equivalent of a person stroking your body and it was a Senior Esthetician! Such a waste of money- stay away! Also very basic spa feel.

A good place to work out and restrooms are nice too. When you join Equinox, you have access to nice restrooms all over the city. The other day, I had to find a restroom and sure enough, Equinox Greenwich was a block away. Saved my life!

I'm one of the earliest members of Equinox and held a membership for over ten years. These gyms have gotten more and more corporate over time and you can feel It on every touch point they have, especially their staff. Somehow they keep finding brainless stormtroopers that only speak and act in corporate policy and rule. There is no heart or soul in these places. It's a sad place to work out. #absolutetruth

This is not the premium experience I was looking for. Their sales team will tell you whatever you want to hear and then go back on their word without flinching. At this point, they are making up terms that don't exist in the agreement to try to force me to stay a member and not cancel, which is truly pathetic. Additionally, their trainers are rude. They will take their clients and work out uncomfortably close to you, even when there is plenty of space in the gym, and then expect you to move even if you were there first. I'm pretty sure the people that work here are soulless zombies and my life would have been better off if I had never signed up. Lastly, this location is really busy and some days it's impossible to use any equipment without waiting a long time.

I've just finally bitten the bullet and severed my ties with this toxic gym and their truly awful trainers. Of course they robbed me HARD on my way out the door, charging me through February but cutting my access to facilities and removing the access to my notes from virtual training - yes, I've been paying $400/month for virtual, that's one of the many ways that Equinox robs it's clients. What is there left to say? They don't care about their trainers and the trainers despise the clients. If you want to pay thousands to be treated like garbage, by all means sign up to have this desperate corporation drain your hard earned cash while ignoring your health and fitness. Otherwise steer clear of these hateful trainers and their worse employers, and seek out any of the thousands of amazing gyms in NYC or if you're virtual there are BILLIONS of alternatives. There is a world of health and fitness out there, I'm happy to be done with these pathetic snobs who upsell you an awful gym experience to subsidize their lousy pre-covid architecture choices. Edit: I love these bots that claim they're concerned and ask for DMs - you can't respond, there is nobody to DM. Equinox is an investment holding company that claims to care about your health and these bots are a lazy attempt to further the fiction. Answer an email, or a phone call, maybe fix your facilities, treat clients like human beings. A bot after the fact means less than zero.

Stellat staff. Clean !! Locker room is clean! Training team are helpful. Only one leg press.

Beware of joining - they jack up your membership price almost every 6 months! And what do you get out of it? Nothing except they keep expanding into different locations that have nothing to do with your gym. It's always way too crowded to have an effective work out, there are left over shavers in the showers, they dilute their khiels products with water. The people who work here are super nice and the gym itself is in good shape, just corporate is making being a member a miserable and grifting experience.

0 stars. Our home club was closed and we were invited to try other clubs. The people at the front desk were so badly misinformed and made us feel so stupid when we told them the situation. We even had an email coming from both the official Equinox account and our home club's general manager. After a long back and forth, the front desk finally called their supervisor, who also made us feel like we were in the wrong. This is the only club that gave us any trouble this closure week because they were clearly not paying attention to announcements and gave so much attitude. With a club that has such a low rating, you would think that customer service would at least be decent.

Now THIS is what Equinox should be like. My only experience with Equinox prior to visiting the Greenwich Ave. location was at 92nd St., which is a very nice gym...if you have nothing to compare it to. Now that I've been to the Greenwich Ave. Equinox a number of times, I finally understand why people shell out seemingly absurd amounts of cash for a membership here. Equinox, ya did good. First things first: this Equinox is as conveniently-located as it gets. If you get off at 14th Street and use the 12th St. and 7th Ave. exit, you essentially just have to cross one of those awkwardly-angled West Village streets and you're there. I live along the 1/2/3, so the convenience factor is huge. While I haven't interacted with the staff here much, all of the employees here have been awesome in my little experience. My first time here, I was that awkward person who had no idea where I was going. Lost puppy status is not fun anywhere - especially not in New York. But I was helped out pretty much immediately and with zero attitude - efficiency and non-judgmental. Check, check. This Equinox is expansive. Each floor has quite an impressive number of machines, and several of them (how many floors are there? four? five? a lot...let's go with a lot) have a full set of dumbbells/kettle bells as well. If you want to use a treadmill/arc trainer/elliptical, you will likely not have to wait for a machine, despite this being a highly-trafficked location (especially after typical working hours). One con that I will mention is that they only have two traditional Ergs (row machines) here. Maybe this place is so cavernous that I haven't been able to find others, but so far I've just seen a pair of Ergs and a pair of some other type of row machines. While there isn't as much space as I personally would like for traveling exercises (by this I do not mean doing deep breathing before entering into the hell that is Newark airport), you can usually find an open area to do things like kettle bell swings, box jumps, and the like. And of course, there are plenty of benches for presses. I can't give Equinox too much flack for what they lack (had to), because most clientele is not looking to do Crossfit-type workouts. If they were, well, they'd be at a Crossfit gym. And speaking of Equinox clientele, this location has an impressive number of studios - spinning, yoga, pilates, boxing (I think) and multipurpose. I also gather that this Equinox boasts one of the best selections of classes, some of which are only offered at this particular location. Finally, amenities. Because you can't mentioned Equinox without mentioning Kiehl's (the alternative slogan to "Equinox Made Me Do It"). The good: -No shortage of lockers - and each locker has a built-in lock that you can plug your very own combo into (very intimate and exciting, I know). I feel that it's worth mentioning because the 92nd St. Equinox does not feature this - you either bring your own lock there, or leave your belongings in an unlocked locker at your own risk.The 92nd Street location has been making a lot of wonderful changes lately, so hopefully they can take a page from Greenwich Ave.'s book. -Plenty of vanity mirrors complete with blow dryers -Bathing suit twirly dryer thingy (do those have a name?) -A full-size mirror The bad: My only gripe with the locker room is the actually layout of each group of lockers. The space is uncomfortably tight. Each row is quite claustrophobic. So while the actual gym is anything but cramped, the locker room (at least the women's locker room) is quite the opposite. Changing amongst other gym-goers is a legitimate struggle, and that shouldn't be the case. Overall though, I have been incredibly happy with this Equinox. Despite living all the way uptown, I'll choose this one over my home club any day (if time permits).

Been a member for 10 + years. Spotlessly clean, and one of the most attractive crowds in New York City... however, the new redo of the lobby is way too bright and resembles a poorly lit , as in WAY too bright Wework Not inviting. Not sexy sterile vibe . Dimmers folks ! The workout facility, the pool, the classes, and just about everything is five star, except for the men's locker room. It's basically a subway car. The corporate planners continue to allocate space for a clothing store and unnecessary sales offices that has no one uses and the 3000 members of this club are crammed into a tiny claustrophobic locker room. . I wish some of the corporate bigwigs would come and try to change here at busy times . I doubt this is the situation Related properties wants to portray to their clients..

First of all, let me be straight about this; the people here are great, as is the equipment and the location. The reason I stopped going? I walked up to the door a few weeks back, and there was some graffiti on the ground (in chalk) that said "Equinox give$ to Trump"... so I investigated, and indeed- The man who owns Equinox gives vast sums of money to Trump. I had heard rumblings of this before, and skated along for awhile pretending that it didn't matter, but when I saw that it hit home. I was supporting a company that took my money and invested it in a place I found offensive. It was an easy thing to do, to remain comfortable and not rock the boat. But the world is getting to be too dangerous a place, and since Trump just last week did more damage to the NEPA (relaxing government efforts to fight the climate crisis), I can no longer be okay about giving money to his people. Is the political connected to the personal? For me it is, and it all seems to be interconnected to each other, so I'm looking for a different gym, and I think anyone with a conscience should consider the same.

I'm so thankful for my personal trainer Juliana and the personal training team at Equinox Greenwich Ave. Juliana has been excellent working with me to become fit to the level beyond my expectations. In the past two years coming to Equinox Greenwich Avenue, I lost over 30 lbs. working with Juliana and have kept the weight off. I am thankful for Juliana's professional and resourcefulness. I hit a plateau and was losing motivation. She worked with me while I was taking a break and helped me figure out how to change up my program. So we added swimming training to my workout and had my first session with Gaby in addition to working with Juliana. Juliana is a life changer! Losing weight is hard but keeping it off is even harder, especially through rough patches. Of course Juliana helped me to improve my health and lose weight while I was motivated, but when I was losing motivation and struggling, that's when I could really see Juliana's skills and character as a personal trainer shine. She coached and guided me when I wasn't motivated or focused on my own health. She didn't give up on me and came up with new and different ways to adapt to difficulties I was facing. Weight is a number on a scale and I am grateful for the weight I lost but I'm even more thankful for the emotional resilience and wisdom of living a healthy life style that I'm learning from working with Juliana. The personal training team does an excellent job working together and creating excellent leadership and guidance for me. In my work with Juliana I see how she isn't working alone but working with the support of the personal training team. So thank you, Juliana and Thank you Greenwich Avenue Personal Training Team! And thank you, Equinox Greenwich Avenue because I Wouldn't be here without your support and help! And I really see a step up in quality of care and professionalism at Equinox Greenwich Ave since Greg took over as general manager. Thank you Thank you Thank you!!!

Ugh the aggressiveness of the membership advisor is scary. The membership advisor Andrew is arrogant and very pushy and after all that renovation nothing has changed maybe is worst.

This gym smells like the inside of a hockey pad that was worn by a homeless person for months. The smell can be so bad, I sometimes need to go home and brush my teeth or else I will taste it for hours. The only time it was bearable was in 2020 when we would wear a N95. The whole gym has complained about the select folks that contribute to the problem, but the management team there won't help. It's supposed to be a higher end gym, but is smells worst / dirtier than any 24 hour fitness in the city. Would highly recommend signing up for printing house if you can walk there

Personal trainers here are generally pretty rude/entitled and occupy multiple machines or stations during peak gym hours. Something is wrong when you feel like a second class citizen at a gym you pay well over $300 per month for.

This location would be great...if only there was AC. But I guess it makes for a great sauna...

FYI this location does not have a women's functioning locker room at the moment. There are no showers or even mirrors or a sink in the women's "makeshift" locker room in the basement. It would have been nice if there was some kind of notice about this on the equinox app or website. As an all access member and this not being my home gym I didn't know about the no shower situation until after my work out. Great planning and communication Equinox, exactly the $250 per month "luxury" experience I expected from you.

There was an incident at the club on July 31st where my privacy was violated and I felt insecure. I brought this issue to the attention of the manager, Merrick Schmidt. However, instead of making me feel secure and dealing with the privacy concern that I raised, he turned the whole thing around and tried to make me the culprit. Let me please explain. Some random guy started to film - take pictures on the fourth floor of the gym. I approached this person and asked him to please not take any photos or videos of me. He mumbled something and continued to film and take pictures. I then walked back, got my phone and took a picture of him. I then got my belongings, took the elevator down and went into the manager's office, which was the coat closet at the time. I told the manager what had happened and showed him the picture of the person that was taking pictures and filming on the fourth floor. I told the manager that I have never seen this person at the gym before. The manager told me that he has never seen him before as well. I then asked the manager whether or not he could find who this person was in the checkin files on the computer. I also asked the manager whether or not he was a member and whether or not he was allowed to be in the gym. The manager told me that he might not even be in those files. The manager then told me that he was going to go up stairs and try to find this person. However, I needed to delete the picture I had taken of this person before he could do that. I told the manager that 1) I do not know who this person is. 2) You do not know who this person is. 3) You just told me that this person might not be in the checkin files so he might not even be allowed to be here 4) This person might have walked out, either through the front door OR through the fire exit before I got down to your office. So I told the manager that I was not going to delete the picture until he actually found this person because the picture I had taken might be the only picture of this person we have. After that, the manager got very indecent with me and made me feel extremely uncomfortable. I first offered to hand over my phone to him, but he said that I might have sent the picture to the cloud! What? Then I offered to unlock my phone and hand it over to him so he could delete the picture if he actually found this person upstairs. After that, he got even nastier with me. He started to wave his fingers at me and told me that this was very unsettling. He then told me that he and I would be having a conversation about my membership when he came back! (I am sure that he would have waved his fingers at Anderson Cooper and told him that he was going to have a conversation about his membership if he was in this situation instead of me! I am sure of it!) Long story short, I switched my membership to a different level because I no longer wanted to go back to the gym that he "managed." However, I continued to receive emails from the Greenwich Ave. location signed by this so called manager, about the service updates and renovations, although I no longer had access to that location. This was after I told Merrick Schmidt over email to please stop sending me emails not once but twice. (If you tell someone to stop sending you emails twice and if they continue to do so then it constitutes harassment.) I even gave a copy of my state id and provided snail mail that had my address on to a representative at a different location so that they could make that location my home gym. However, the emails from Greenwich Ave. signed by Merrick Schmidt did not stop, even two months after I had no access to the Greenwich Ave. location. I then basically cancelled my membership two months later. Therefore, go to this gym if you want to be yelled at when you are right and then later be harassed.

I bit the bullet last December when it got too cold to exercise outdoors and signed up for an All Access membership, but since then my experience was one disappointment after another. There aren't enough lockers or showers in the men's room, so you are constantly waiting in a crowded space for one to open up. My trainer never followed up with me to schedule my complementary session after my initial Equifit assessment. I placed multiple calls to freeze my membership, but despite many different people making promises, no one actually followed through. There are usually long wait times for the pool, which are exacerbated when trainers come in with clients and bump you further down the list after you've already been waiting. It's ridiculous that you can't book a lane in the pool in advance (even the far cheaper 14th Street YMCA allows you to do this). Equinox tries to justify their high costs by pointing out things like the staffing required for their various "hygiene theater" initiatives (e.g., taking my temp at the door, as if my temperature is really 93.4 degrees), their online Variis app with its largely commoditized content, and of course all the money spent on excessive renovations that they are now clearly scrambling to figure out how to get a return on. But while the actual facilities are nice, the overall experience falls far short, and I frequently found myself leaving the gym feeling more angry and stressed out than when I came. I expected far more for a luxury gym charging $270 per month. Thankfully Equinox was decent enough to let me cancel my membership before my year long contract was up, which was the best part of my entire 4 month experience and why I'm giving 2 stars instead of 1. I actually feel sorry for the staff because I sense that they recognize some of these problems and have tried lobbying for various improvements, but the corporate HQ seems unresponsive to their concerns.

I used to be a Equinox member for 3 years in New York and was very happy, until I moved away. I rejoined after a move back to NYC but abruptly had to cancel within the 3-day grace period, under which it is stated you receive your money back. This was in March. It is now October, and I still have not received my refund. I was charged for 3x the monthly membership and my account was marked as past due despite doing proper cancellation procedures. I have probably had 20 conversations with customer support, Equinox corporate, and ultimately this happened because this particular branch did not initiate the cancellation correctly the first time. Other managers at other branches have helped me do every step of the process, from confirming that I did indeed try to cancel, that I was owed a refund, to confirming that I was cancelled. I am still waiting on my refund. This sucks.

"Shower before entering pool" is at the top of the list of Equinox's posted swim regulations, but you'd never know it from the management or the lifeguards. Not once in the past few months of swimming have I been when a lifeguard quietly watches their phone as someone jumps in fully dry--bringing with them all the chemical and body residues that makes the rule such an important one for basic public health. Soap dispenser by pool shower normally empty and/or broken. Lifeguards, very nice, every single one, look baffled, every single one, when you mention it to them; an email to the General Manager went unanswered. Salt-water pools are luxurious, but not so great if no one cares about how clean they are!

Amazing location! It's in one of the most beautiful neighborhoods in town, and the facility is immaculate. Although I live on the opposite side of town, I make it a point to come here. I actually signed up for my membership at this location and every staff member has been kind and attentive during every visit. The layout of the gym is great, and they even have a pool! The locker rooms are slightly smaller than some other locations, but it's not that big of a deal. I like that they have a good deal of woodway treadmills as well! I took both my complimentary Pilates and persona training sessions at this location and have amazing things to say about both! The Pilates was slightly different from the SLT I am used to, but I could feel the slower movements helping my body move and stretch in great ways. My trainer, Tim, was absolutely incredible too. He made sure to cater to my goals, lifestyle, and workout experience and did not pressure me to continue sessions with him (which can be awkward) although I probably will! Can't wait to come back!

Welcome to the third installment of my Equinox series where I examine the shower experiences of each Equinox location. I've basically been exploring different Eq gyms to find the one with the coziest and most luxurious bathing situation. Greenwich Ave, oof. Well, once you've basked in the relaxing Kiehl's enchanted waterfalls of some of the best Equinox showers in NYC, it's hard to reconcile a very regular shower stall of very standard size (which is very small compared to other locations!). The Greenwich Ave shower sitch was fine for getting clean and ready to face the mean streets of New York City, but was nothing extra special to be excited about. Three stars because the rest of the gym seems to meet expectations. The definitive Equinox shower power ranking (so far): 1. Williamsburg 2. East 92nd 3. Greenwich Ave

Heads up: This is the most pointless review of a gym you'll ever read. Hands down: my favorite location within the Equinox portfolio. Their shop carries some cool stuff, although they recently lost the awesome shop associate Michael B. Don't bother asking me about equipment and classes; I simply come here to get on the treadmill for an hour (or less), plug into my underage-teen-party-playlist, and stare unabashedly at all the monuments of perfection within my eyeline. I have front row 'seats' and I'm not giving them up. Of course, I don't stand a chance with any of you, but I pay a lot of $$$ per month for this fantasy, so please don't ruin it.

Upon discussing an issue with equipments to The General Manager Greg Kershaw at the Greenwich location - he was condescending, snotty and inaptitude to speak with members. In addition to providing in accurate information. The treatment I received was such I just wanted to end my membership right away.

I have visited a LOT of gyms in NYC. Over the last NINE years, I was a member at Bally Total Fitness and Bally Sports Clubs, NYSC Uptown and Downtown locations, 92nd Street Y May Center, David Barton Gym, Mercedes Club - and have visited a number of gyms like Clay, 19th Street Gym (now Complete Gym), Mid-City gym and other Equinox gyms. To me, this location really takes the cake. Personally, I believe that if you join a gym, you should be motivated to work out. It doesn't matter how inexpensive your gym is - if you don't go, it's not worth any price. If you can't reach or even aim for your goals, it's not worth any price. That said, It's a bit on the EXPENSIVE side at almost $200/mo, but it is one of the nicest facilities I have visited in NYC. Compared to others that are similar like Chelsea Piers, it is also convenient, on Greenwich Ave close to 8th ave, around the corner from the 14th/8th subway if you're traveling. Here are your need-to-knows: - Coat Check - Well-lit clean locker rooms - Kiehl's products in locker rooms - Eucalyptus cold towels on the gym floor - Awesome desk staff - Full length pool - Steam room - No hot tub or steam room on pool level - 3 floors of workout floor - 3 stretching areas - Large cardio floor - Floor trainers ready to answer all your questions (trainers that aren't with a client) - Spin and Yoga studios - 30/60/90 classes!!! (all classes are included in membership) - TRX - Lots more... If you can afford the price, then give it a run. If you can't, give it a trial run, it's worth it. :)

I recently moved to the neighborhood and I am a legacy Sports Club / LA member. I was happy to find an Equinox in the neighborhood as Equinox acquired SCLA and this is my first foray into an Equinox. This is allegedly one of the largest Equinox locations in the city. It is quite large for an Equinox and is split up across several floors. The locker rooms are a bit tight, but they are very well appointed. There are several workout floors with all of the usual gym equipment and classrooms. The equipment is all new and all of the machines & benches are spaced out enough so people aren't bumping into each other. The workout floors all have high ceilings and lots of windows and light, so the space is very airy. It is generally not super busy except right after work. This Equinox is a great place to work out and the staff is very friendly. This is the best gym in the area in my opinion.

I am completely and utterly disgusted and disappointed with how I was treated at Equinox in Greenwich Village late June 2022.  I decided, to my own detriment, to attend an Equinox spin class. The class was mediocre at best, but towards the end of the class, my left foot slipped out of the foot cages as I pushed the pedal forward, and it got stuck between the pedal and the bike. I was in excruciating pain and started to lose consciousness, so I could not scream out loud enough and instead had to raise my hand. I am confused why the instructor took several minutes to notice me when her class was barely a third full.  I am more so bewildered by how the instructor treated me. She finally saw me and helped me outside but went BACK inside to finish teaching the class without calling for help, despite it being clear that I was in debilitating pain. My phone was in the classroom so I couldn't contact anyone. She came back multiple minutes after she finished teaching the class with my things, and after lecturing me as to what I had done wrong in the class, went to get ice (per my request). I was again left sitting there and sobbing ALONE for 15 minutes, even though she only had to go one flight of stairs down to the front desk. It took so long that I had to call the front desk myself, and the instructor never came back, instead sending a staff member my way with bare minimum details. Disgusting. I have never had an experience with other Equinox instructors like this, but it takes one bad apple to ruin a collection of fine/good experiences. Equinox had no medically trained help on site. When I filed a complaint, I made sure to thank everyone who helped me but raised my concerns about the instructor's treatment. When I spoke to one of the managers, all he offered me were some generic platitudes and shock that I would not likely return to the gym. Why would I subject myself to tearing the three main ligaments in my foot and an incurred cost of $1,000+ for rehab again? I didn't pay $300/month for this kind of treatment, especially not for a gym that touts themselves as world class. It's not that difficult to teach your instructors how to behave when a student gets hurt. Thanks to the instructor's poor treatment (my physical therapist said my injury wouldn't have been that bad had I gotten proper help sooner), I can't walk for at least a few months and can't return to high-impact workouts for potentially a year. If you want to be properly taken care of and shown respect when you are injured, don't go to Equinox. They didn't care how poorly their instructor behaved in my situation, and they surely won't care in yours. When you go high, they will go as low as humanly possible. Never going back.

Just did a tour. $235.00 per month rate. Too expensive for a crowded facility! Also the pool water looked milky. Yuck!

Let's start this off by saying I love Equinox. I refer it to all my friends and have been a member for a bit over a year as my plans to join before were canceled by covid. Anyway, I recently switched my membership situation to Gympass (upgraded) and I didn't see the change reflected on my account yet. I was in the area, so figured I could stop by and have them help me out. I was "greeted" by condescending front desk staff that made sure to repeat multiple times "your membership does not give access to Destination clubs", which I was aware and wanted to figure out. They said they would "check" if a membership advisor, who repeated the exact same thing to them over the phone about my membership, could help me, and WOW they were available! The woman seemed nice but continued to tell me that my membership was not for Destination clubs (you don't say). All of that to get to the conclusion that I should reach out to Gympass (ok makes sense) or my Equinox home club (which has access to exactly the same information as she did?). Just overall snobby vibe and I was just trying to get help with my upgrade.

Just to update - renovations continue, instead of upgrading the gym they've actually decreased common space and added room for more personal trading or PT. So basically, if you're willing to pay more for additional services they have them now, but at the cost of removing general space for all Members. Terrible.

Beautiful gym with great machines and good instructors. Way too crowded, dangerous levels of crowding in classes, no hot water when it's busy, locker rooms packed to the brim and, despite renovations, the men's locker room still smells like sh.... If they could just fix these seemingly simple issues, the other wonderful aspects of the gym would come into full view.

This place means business. While not my favorite Equinox, an award that goes to 19th and Broadway, it is certainly one of the nicest gyms in the city. Pros: KILLER, awesome spinning instructors. I honestly don't think you can go wrong. There is a reason the classes at this place are sold out 26 hours before the class, at which point bike reservations are available. Brand new bikes (as of tonight), awesome energy. The room is really small, which I used to dislike. Now I actually think it enhances the intensity and energy, though I still prefer the space in the 19th street studio. Hot, sweaty, intense classes. I should write nothing more about these classes, though, or I will not be able to get a bike when I want one. Other Pros: Wicked clean, very bright with enormous windows, clean, clean, tons of equipment, nice front desk, despite what has been written. Cons: I usually like to tune out with my ipod when I'm working out. This place is bit of a scene with some people dressed to impress (think colored socks that match their shoelaces as well as a splash of fabric on their trucker cap), chit chatting with each other, doing the Blue Steel model gaze when in between sets. So I find it to be a bit more intense, like I have to be "on". Its also usually packed during peak hours, and because the multiple floors are so large and filled with people, the crowds seem a bit overwhelming at times. All in all, a solid gym and I enjoy my time there.

Locker rooms are closed for renovations, but you'd never know this from the app or website, which proudly list "locker rooms" as an amenity. "We sent emails to regular users." Well I'm not one, so eff me I guess. Also, what year is it that you think not updating your app and website is OK?

I've been a member of Equinox (UWS) for over year now and in general have been pleased with my experience. Julie at the 76th St. location was so helpful and accommodating when I transitioned to the club. I'm a public school teacher who works in the village at a school just a block away from the Greenwich Avenue location, and I recently inquired about upgrading my membership since it would be very convenient for work. I don't get any corporate discounts but consider this a splurge worth taking since I'm dedicated to a healthy lifestyle and have had such a great experience in the UWS locations. I was informed I'd have to pay $250 to make this upgrade because of the "summer rush." While I'm happy to pay the extra fee to use this club, I was really taken aback by this superfluous add on and their refusal to work with a public school teacher in the community (especially when it seems that many people in that neighborhood actually leave town during the summer). I expected a more welcoming/accommodating approach, and it really leaves me questioning the values of this club and whether it's time move on.

Beware that they don't wash the blankets on the massage beds in between clients which to me is horrific given both the current pandemic climate and what they charge. If you're going to get a professional massage, spend your money somewhere with honor and sanitary protocol.

I got a day pass here. It's nice and clean - they have every machine and an indoor pool, among other amenities. I love the cold eucalyptus towels in the fridge. But it's sooooo crowded. I came on Memorial Day, when it should have been empty, and it was packed. People were skewed in all sorts of awkward positions in order to fit onto the mat in the stretching area. I would be really unhappy if I were paying $200/month here.

Ya know, when you're calling to check in on why they're still charging you after you cancelled your membership four months ago and you get hung up on three times trying to get answers, it puts a bad taste in your mouth. Come through New York Sports Club!!!

I just want to take a minute and share how much my 110 massages with Javid have put me on a better course physically.  His knowledge of the human body is so in depth that he is able to identify each muscle and nerve as well as they should properly function.  Javid showed me how my body was compensating for a decades-old shoulder dislocation.  He then told me how to adjust my workout accordingly in order to balance the development of my chest.

If you fit into the following category, this is the right gym for you: 1. you like to see those who make minimum wage clean up after you the second you let a drop of sweat fall to the floor 2. you like to know that the income level of the people you work out with is enough to support your lifestyle just in case you end up dating them 3. you are more impressed by a well-stocked bathroom than by a well-stocked free weight area 4. you actually check the label of the shampoo they put in the vending machines 5. you feel that snooty staff will keep the riff raff out 6. you value innovative names to your gym classes and would hate to be caught doing only Hatha yoga or spinning 7. you like to stretch and maybe glisten just enough to show off your well-placed tattoo 8. you are tastefully underemployed and love going anywhere except your home where you are sooo bored 9. Words like "luxury," "elite" "Premium" "celebrity sitings" and "flagship" give you a little orgasm

As many other people here have written, the front desk people are jerks. Not all of them but many of them are rude or indifferent- when their ONLY job is to greet people who are paying around $200 a month to go there, and to swipe their card. Also most people who pay $600 initiation fees and $2400 a year in gym fees tend to travel. Equinox will let you freeze your membership ONCE. And YOU HAVE TO PAY to do it. That's right- you have to pay to NOT use their gym. You even have to pay for an extra month when you quit. The managers there are very slimy- it's clear that you can bargain or that they bend the rules about membership sometimes. But, you know, when you've been a member for years, sometimes you just don't feel like playing the exhausting psychological game of trying to negotiate with these losers and beg and give them various arguments. Too annoying. I'd like to put half the desk staff there in the swimsuit centrifuge for a half an hour. For example, when they closed the pool for a month in August, they didn't offer any discount to members. But if you called up and complained, they'd give you an extra month. If you asked the right way. Just make it a policy to not be assholes. That's how you keep members! My recommendation: Don't join. Or quit. Save yourself over $200 a month (with initiation fees)- don't deal with the jerks at the front desk. Buy yourself a jump rope. Get classes and workouts for free at www.sparkpeople.com Go to yoga classes at Integral or Om. And if you like machines and a pool, join the YMCA at 14th Street. Or if you want a super expensive gym, join one that treats their members with respect. As for the spa....? I had one massage. It was as though they grabbed a random guy off the street to run his hands over my body. The experience was so repulsive, I got up halfway through the massage and told him to forget it. That was not a massage, dude. It was more like being frisked and wiped.

I give five stars flat. Because I love this location and some of the personnel are actually really nice human beings. And the trainers amazing. Matias being the absolute best of them all.

$500 initiation + $183 / month all access (not incl destination gyms) + 45 DAY cancellation policy in which can only be done ON LOCATION with a manager. I cancelled my membership today after SEVEN years of membership. The manager, unsurprisingly, tried to aggressively convince me to stay. The gyms where I work out (Soho, West Village, and Chelsea) are always packed and you're unable to have an ineffective work out. He says, "Go to the one on 50th/Broadway or 43rd/Lexington." While the all access membership does allow for this, I'd like to work out somewhere convenient. He then told me that he'd be charging me for ANOTHER MONTH. Fine, I say, just be done with it. I always shy away from emotionally driven reviews where people give one star b/c they received poor service from one individual. I'm trying to be fair here. The facilities are still fine, but the point of the gym to get a work out in and I simply can't do that in the locations that are most convenient for me. In addition, this manager (at the 30 Rockefeller location) gave me such a horrific attitude for merely (and calmly explaining my (good) reason for leaving behind a membership I've had for 7 years. I would think that my loyalty would at least grant me some*** decency? I guess not.

Nice gym but not worth the money. The personnel really kill this place. Management is slimy and unhelpful. The trainers are hit or miss. The front desk people are unhelpful at best, snooty at worst. The classes are good but often so crowded that you have to deal with annoying women moving your things and taking your spot, and then giving you attitude about it. I'm not sure why the head office doesn't do something about the culture here, because the facilities are nice and the gym could be really great with some changes. The products in the bathroom are high quality and the locker rooms are clean, especially for a NYC gym that sees so much traffic. Since this is a flagship location, you pay through the nose, only for disappointment. The nearby NYSC, while admittedly not as nice, is half the price, and definitely a better deal.

Astonishing that Equinox insists on identifying itself as a "luxury" urban brand - no longer, and this is increasingly true. Currently, Equinox is distant from luxury and quite far from urban. Equinox is aggressively signing up far more members than their locations can serve, which makes me think that they are in their early death throes and have adopted that so-familiar (by now) predatory scrambling for cash. Locker rooms, floors, and fitness classes are beyond packed, and with deeply annoying people who never quite learned and/or have not yet learned how to function in an urban environment. Hint: It isn't all about you, your phone, and the "space" to which you feel entitled in order to text and obsess over your social media presence. What could be worse. The class booking system is ridiculous. Be prepared to get up at 4 or 5 AM to book your class because each class will be filled within a few seconds of opening. Wouldn't you think that one of the highly-paid CEOs might have figured out that some classes should have a shorter booking window ? This might help serve some people who have actual lives. Or some kind of staggered system, where additional spots open after an hour or two. The system was recently changed to expand the cancellation window to three hours, after which you receive a "hit." After one, you can expect constant admonishing notices that go on who knows how long. Millennial hipster babble at its absolute worst - "Hey, we get it. Stuff happens ..." Odd, because I do not have the sense that anyone running Equinox gets anything at all. Why not hire more competent instructors, and while you are at it, stop signing up so many new people. Competition at this overpriced "luxury" gym does not make anyone feel that you are exclusive. Conversely, it does suggest that we are being ripped off. Serve the people you already have - you are failing. And the person who originated the new booking system change should be fired immediately. This did not solve any of the problems. As someone else put it, come on New York Sports. Give it your all. Take the good instructors and the more savvy members too.

All around good operation but not worth the $$$. To get some perspective, walk over to Clay or the Sports Center Chelsea piers-you'll come to see the truth: Equinox is the fugly red headed step child of the luxury gym family. Currently cost about $170 a month, marketing itself as a luxury gym. But honestly, nothing about this place justifies the premium. Compared with other high end gyms, this one does not measure up. It just felt like an extra big NYSC that had a so-so spa attached. If this place was about 70 dollars less a month I would give an extra two stars. In the terms of everyday normal gyms this place has everything you need. It's 4 floors and boasts every kind of machine you'll ever want. Cleanliness is well above average, and they even have pool. I did really appreciate extra room allocated on the 4th floor for explosive and dynamic exercises-it's hard to find that critical space in NYC clubs. But, with the exception of the pool, you can achieve the same workout for half the price at a Crunch or NYSC. The comfort level or ambiance of Equinox isn't substantially different. Bottom line: outrageously overpriced