Julius de H.
Google
Our experience at this campsite could not have been worse. We stayed here for two nights with our camper. Upon arrival, we had to wait 45 minutes at reception due to the extremely slow check-in process and the inefficiency of the receptionist. After checking in, we were given a location where we had to go, but the directions were unclear and confusing.
The bathroom facilities were far from acceptable. The toilets had no toilet seats, and the showers were cold in the evening. Since we had not planned our trip far in advance and wanted to stay in Ericeira for one more day, we decided to extend our stay at the campsite. That is when the problems really started.
We had to wait over an hour at reception again, this time due to an extremely long queue and the fact that only one of the three reception desks was open. After finally reaching the front, I asked the lady at the desk if I could extend our stay by one more night. She said that would be fine, but that I had to return before 9 PM to pay for it. I agreed, although I chose not to pay immediately because that would have meant waiting another 45 minutes in line.
When I came back from the beach around 7 PM and tried to pay, the queue was still there and even longer than it had been in the morning. I left and returned again at 8:45 PM. This time I spoke with the security guard, who was visibly embarrassed about the situation and the excessive waiting time. He mentioned I had to pay in advance but also confirmed that I could do so at checkout.
After waiting another 45 minutes, even though reception should already have been closed, I was finally able to sit down and make the payment quickly. At that point, the older receptionist told me that I should be ashamed for coming so late and that it was my fault. She added that delays were due to a colleague being sick. This response made me really upset. After waiting a total of two hours in one day just to pay for a single extra night, I was finally able to settle the bill.
This has by far been the worst experience I have ever had at a campsite, and I would strongly advise others not to stay here.