Tyler Farias-Ortiz
Google
If there was a way to give this place a zero star rating, I would! Saturday night, January 27th 2018, was the first time I had ever been to this bar. It was a HORRIBLE experience and I will NEVER EVER go again or recommend it to anyone. The customer service is straight up pathetic. I've never been to a place like this were paying customers are treated like dirt by the employees. First of all, the doorman of the bar was an absolute jerk. I understand that there is a system that has to be maintained, but there are wrong ways and right ways to conduct business in a professional manner. Especially in an area like Aspen. We finally entered the bar after about 10-15 minutes of getting yelled at and headed to the bar for a drink to get in a better mood. Since it was the weekend of the x games, the bar was pretty packed and there wasn't a lot of space. My friend and I were suddenly pushed rather aggressively by one the waitresses while she muttered under her breathe "move!". At first I was appalled that she had even acted that way towards a customer and I then asked her if she could say excuse me. She then turned toward me and said with unessarsay attitude, " I am trying to work and you are in my way!". My friend then states that we understood that it was busy and crammed but there was reason to be rude. The bartender then stepped in and briefly apologized and told us to enjoy the rest of our night. We thanked her and then continued to wait in line for a drink. The waitress came back the same way and did the exact same thing acting in the same unpleasant manner. We told her again to say excuse me and she immediatley started going off. The bartender then stepped in again and told us that we had to leave. I told her no and that I wanted to speak to a manger about how their employee was treating us. She ignored my request and then got a male bodyguard to remove me (having you know that I am a small 23 year old woman who was still sober). I continued to ask for a manager as I was physically pushed out of the bar by a guy named "Justin" (my friend got his name while she was still in the bar). He pushed me outside by a metal staircase where there was no one else present and it was just me and him when he continued to yell at me to leave. I told him AGAIN that I wasn't going to leave until I spoke to a manager. He told me that it wasn't going to happen and then pushed me backwards and made me fall onto the stairs and I hit my knee which is now bruised. At this point, I was in pain, upset and honestly scarred so I just layed there and started to cry until he left. My friends were still in the bar with my ID and my wallet so I tried collecting myself and I went to the front to stand in line again. When i made it to the front, I had my stamp from the first time so they just let me in. I found my friends and got my things and then just sat in the corner until they were ready to leave. The same male bodyguard soon recognized me and kicked me out AGAIN. I went to the front and asked an older man that worked there for a manager. He told me no and basically to f**k off and never come back. He doesn't have to worry about that. I feel sorry for the owner of this bar because his employees will eventually kill his business. As for the waitress, if you can't handle doing your job on a busy night then you SHOULD NOT be working in this type of industry. I hope that management can learn from this and make sure their employees can handle their job responsibilities while still being professional and respectful. Sad.
