Es Saadi palace

We had a wonderful time at Es Saadi palace. The pool and the spa were the particular highlights. Our stay was made extra special by the staff who were lovely , especially Nabil at breakfast who would make sure we always got our pancakes and delivered them with a smile :)

Hotel pool was great and people were very nice. Breakfast was great and servers went over the top to accommodate anything we wanted. The only draw back are the rooms that are a little outdated and we had a slight issue with the bathroom but was easily fixed and from this point on we were very happy. Would stay again if we come again to Marakesh. Thank you all !!

I am writing to commend the outstanding team at Es Saadi Marakech . In the hospitality industry, it's the people that truly define a five-star experience, and your staff delivered exactly that.|Each member I encountered was exceptionally helpful, courteous, and impressively knowledgeable. They handled every request with efficiency and a positive attitude, demonstrating a clear commitment to guest satisfaction. It is evident that the hotel invests in training and empowers its employees, as they confidently exceeded expectations on multiple occasions.|This team doesn't just meet standards; they set a new benchmark for service excellence. My stay was seamless and enjoyable entirely because of their efforts. A sincere thank you to all involved.

This was my fifth time staying at Es Saadi Palace. Airport transfer was arranged through the hotel; the driver was polite, but using a phone while driving is unsafe, and no complimentary water was offered which feels disappointing given the price.||Reception was excellent. I was welcomed by a very professional and knowledgeable male staff member (unfortunately I forgot his name). He was extremely friendly and provided a short update on recent changes, which was a thoughtful touch.||My room on the third floor was, as always, spacious, very clean, and well equipped. The size of the room remains one of the highlights. However, the shower quality was below expectations: low water pressure and very slow to get hot. On the positive side, the variety of bath products was impressive, with scents to suit every preference.||Breakfast was generous, with attentive and very friendly staff. Poolside service was generally good, though at times a little slow and inattentive. The spa treatment was excellent, quite expensive, but justified by the use of premium products and the high professionalism of the therapists.||One drawback of the location is its proximity to the busy casino. Late at night, taxis often cannot access the hotel entrance, meaning guests have to walk from the gate not something expected from a five-star hotel.||Unfortunately, the service inconsistencies reduced my overall impression. The turndown service was unreliable: sometimes provided, sometimes not, and often far too early (around 7 pm), with no follow-up later. Requests for extra towels were noted at reception but never delivered. On three separate occasions, I asked for bottled water; despite multiple promises, it never arrived. Even the night receptionist assured me someone would bring it immediately, but nobody came.||These are basic requests that make a stay comfortable, and at this level of hotel they should be fulfilled flawlessly. What’s worse, I experienced the same issues during previous stays, which suggests it’s not a one-time problem. While the ladies at reception always do their best, the lack of follow-through from other departments creates ongoing frustration.||For these reasons, despite many positives, I can only give this stay three stars. Es Saadi Palace has the potential to deliver an exceptional five-star experience, but service reliability needs serious improvement.

This hotel is beautiful and the gardens are stunning. The breakfast staff are friendly and attentive as for the pool staff stand around chatting and on phones elan be rude and even had an argument with a guest . Poor service. A receptionist (male) trie to put a hold of 2000 euro on my card without explanation. Luckily my bank would not allow this.. just do your research and don't believe everything you read

Beautiful hotel in the Moroccan style. Luxurious room with amazing terrace overlooking the pool and gardens. Staff throughout are amazingly polite and helpful. Great service. This is a real refuge.

The staff deserves a raise for the amazing work they do, super friendly, attentive, and very discreet (especially Rabii from the Cour des Lions restaurant and Khaoula from the Spa). I’m very happy with the service I received and with my choice of this hotel. I’ll be back soon 🥰

We booked a day pass at es Saadi palace - the most beautiful quiet and tranquil pool for a luxurious and relaxing day. ||Staff by the pool have been very attentive, we were shown to the spa and pool by a very helpful man at reception. The 3 course lunch was delicious and service has been great (Karim was our waiter) ||A very enjoyable day!