ESCALA Hotel & Suites

Great apartment/suite style hotel. Rooms are large, ours had a king size bed as well as a smaller twin in the living room area. Service was great, our room was ready much earlier than 3pm so we could check in when we arrived in Budapest in the morning. Very much appreciated the combo washer/ dryer that was in our room. Breakfast buffet was decent, good pasteries and saved money for meals early in the day. Location is pretty good, quiet area close to subway and tram lines. Overall highly recommend.

This hotel offers apartment style accommodation. Fully featured options include separate bedrooms, living room, dining area, kitchenette with basic appliances and kitchenware, bathrooms, laundry, and good cupboard spaces. Bathrooms are basic but clean. Rooms were serviced every day, but linen, towels, and toiletries were not replenished. A breakfast buffet is offered with limited but decent choices. Near shopping mall and many restaurants within walking distance.

"Executive-Suite"? More like an old apartment. Not worth 300€/night! Me and a friend booked last Sunday (29.12.24) the so-called "Executive-suite" at this Hotel for one night. With a room price of over 300€ per night and the pictures of the hotel, we had expectations. Due to a change in our flight, we arrived late in the evening. When entering the hotel, especially when entering the ‘executive suite’, we were slightly shocked. The reception was more like a ticket counter at the railway station. The ‘Executive-Suite’: The "suite" seemed like it had not been renovated for years and not cleaned for weeks. Some of the curtains were so worn that they had tears. The dining table was so worn that you could see stains and damage everywhere. No joy in eating on that table. All the inventory had some form of damage. The kitchen was ok. It had a fridge, but no drinks (no minibar). You could at least expect some small water bottles for 300 €/night. This is not what one could understand as a suite. It's a small apartment marketed as a suite, which is totally wrong! The Bedrooms: Next we went into the bedrooms. Another thick film of dust on every shelve and table. My clothes were dirtier by the end than before. There were piles of dust in a corner next to the bedside table. I found long hair on the pillows, so restful sleep was impossible. A clear sign that this room does not fulfil the minimum hygiene requirements! The Bathroom: There was only one large bath towel and a few small towels. We checked all the towels in case we had overlooked something. We decided to take a shower in morning after complaining. For a suite that is supposed to be designed for 4 people, this is not acceptable. Should 4, or in this case 2 people share one bathing towel? The soap dispenser in the bathroom was worn out and had no soap. How could not anyone notice this? The bathroom itself also had a thick film of dust, as did the hairdryer. Some of the towels were dirty and torn. The shower head was partially damaged and the handle was splintered. Risk of injury! Like the rest of the bathroom, the very cheap-looking shower curtain also had clear signs of mould. This is a health hazard! The bathroom looked as if it was under construction. Due to the late hour, our fatigue and the fact that there were no spare rooms, we could not be helped in the evening. In the morning, before breakfast, we informed the hotel of our complaints and we were only helped with a set of bath towels. We checked out after breakfast. I informed the two staff members present at that time once again that I would like file a complaint and that these conditions are not acceptable for an ‘executive suite’ in a 4* star hotel for €300/night. Apart from the statement that this can sometimes happen and that I can write an email, we received no help, apology or other compensation. Totally no acceptable behavior of the situation for a 4*-Hotel. If you don't have rooms that meet minimum hygiene standards such as cleanliness, then you shouldn't offer them, especially not for this exorbitant price! The conditions we experienced in no way justify the price paid nor the description, it almost borders on fraud! This room is not even worth half the price. I have stayed in many hotels in Budapest with 3* or less for 1/5 of the price. Compared to this hotel they were luxury. Maybe it was just this room. It can happen. But then again paying 310 €/night you can except basic hygiene and professionalism from the management. Overall I can't recommend the hotel. We were fooled by the good reviews and old photos. We have already contacted Expedia for compensation and expect the management of this hotel to handle our complaint properly.

An older hotel but fully equipped. There's parking in a garage (extra payment required) which is super convenient. The dining area is a little small but it has it all. Overall an amazing value for the money.

On arrival we were most unimpressed by the check-in agents lack of service, picking his nose and not looking up at to acknowledge our arrival with the lift out of order as well we very nearly booked another hotel and left before check-in.||we waited about an hour for the room to be ready (we arrived at 1pm and room ready at 2pm, earlier than quoted check-in of 3pm) and while the hotel will "store" your luggage this is just left in the open lobby and not secure at all. ||We did end up staying the 3 booked nights, as this was part of a longer trip around Europe we needed access to a washing machine, and was looking forward to the extra space of an apartment over a hotel room. ||The room on arrival was clean but starting to look its age the online photos must be quite old. the room however was in working order, beds comfortable and quite location. short walk to the train station and 4 stops into the main tourist attractions. ||Breakfast was a surprise, lovely set up and great value for money, staff were attentive and kept everything immaculately clean. ||we would consider staying again if the hotel is refurbished,

Nice hotel, polite staff, good breakfast and good water pressure. Negatives for us were the heating as it is very dry and it can't be turned off and the fact that this is a 9 floor hotel with the use of one lift for the whole place.

Hotel is easily accessible, the garage is super. Rooms are clean and they clean it everyday for you. Staff is really nice and helpful. Breakfast is ok. Definitely would go there again.

The hotel is well sited very close to a major shopping centre with lots of eateries and public transport options. We stayed in a studio apartment and while fairly basic, everything was clean, the kitchenette was fine apart from some annoying missing items (see below), the bed was comfortable and the bathroom had a good hot shower. We had a washing machine in the kitchen that we did not expect. The air con worked. Our prior request for a room facing the interior courtyard as we had read that these were quieter was fulfilled and there was a small balcony that had the afternoon sun. They also have luggage storage, handy given we arrived at 9am and they let us occupy the room when it was ready, a couple of hours earlier than the publicised time, which was very appreciated as one of us was sick with a bad cold at the time. We did find the crockery supplied in our room to be fairly inadequate - perhaps breakages had not been replaced, and the sink was missing a plug - luckily I carry my own when travelling (useful for washing bits in bathroom sinks). We advised when checking out for them to alert housekeeping. Overall it was a pleasant stay and we would shortlist for a future visit, especially given we like having the convenience of a kitchenette. We did not select a breakfast option as there are so many places to buy groceries or eat locally.