Jayme Schmicker
Google
The experience was great, until it stopped working. We were instructed to raise our hand if we needed help. I raised my hand, waved both arms around, and eventually yelled “help” at increasing volume until someone who worked there noticed me. I was told I needed a new battery. This took some time. By the time I was up and running again, I had about 20 seconds left of the experience before I reached the exit. There were two people at the desk when returning equipment. I mentioned that my pack had stopped working and was not even offered an apology or a refund.