Especen hotel

This is one of the best hotels I’ve ever stayed at for this price! The room was spotless, and the furniture looked brand new. The design was simple yet contemporary, creating a cozy and stylish atmosphere. The amenities had a distinct Japanese touch, which made the stay even more impressive. Overall, a fantastic experience—I would highly recommend it

I had a very pleasant stay at Especen Hotel, and I'd be happy to stay here again if I return to Hanoi's Old Quarter for a future trip. I was a bit concerned after seeing a few negative reviews. I did notice that the sheets had a few small stains on them, as some other reviewers mentioned, but that was the only thing I noticed from the negative reviews. They do have multiple buildings, so perhaps it helped that I chose to pay a little extra for a "Family Room, Balcony." Maybe some of their cheaper rooms have those issues from the negative reviews? They're also doing renovations though, so perhaps they're fixing or have already fixed the problems that others mentioned. The room was quite modern and well maintained. The big window and the balcony were great additions. Note: make sure to leave your water heater turned on (the switch with the red light). I turned mine off by accident and took some cold showers until I realized my mistake. 😅 The staff was also incredibly responsive over WhatsApp. Happy to accommodate me when I needed to push back my arrival date. And when I had to leave a couple days early at the last minute, they were happy to put my room back on the market and refund me for any days that they might be able to rebook it for. When I put up a Do Not Disturb sign on my door, they also took the initiative to leave fresh towels, toiletries, and bottled water in a bag on my doorknob. It's not a 5-star luxury hotel, but as a well-priced option for a traveler seeking comfort and flexibility, I'd say it's excellent.

It a fair and decent hotel, with basic facilities, room and toilet was clean most importantly. Stayed there initially for 2 days and came back again to same hotel during the last day for overnight stay. Can request for balcony room. Located right next to the St Joseph church, this location is excellent as it's a midpoint to walk towards the tourist attraction spots in Hanoi. Overall, satisfied.

The hotel is perfectly located in the heart of Hanoi where most of the attractions are located considering its competitive price. We stayed there for four days.The hotel has no lift but we're lucky to be assigned to the second floor.The reception area especially the sofa, has many cat's hair but it's not a problem for us because my wife loves cats.Service is excellent especially in maintaining organized, and clean rooms with complete basic needs..We only worry for some time where the reception area has no personnel assigned while the main entrance of the hotel is left open with the room keys placed on the front desk.Generally I recommend this hotel for anyone planning to visit Hanoi.

Yikes, i'm not a picky travellor and have stayed in some not so nice hotels in my life but this was one of the worst. Waited in lobby for a while, could not find anyone. Had to whatsapp for check in. Had to walk up a narow windimg stairwell up five floors in major heat and humidity with my luggage only to arrive in a room with bugs and stained sheets full of hair. The walls were peeling, no attempt to even hide it or all the water damage. We were out in 5 minutes. Went to the conifer grand just a couple buildings away. Much nicer.

It was a nice stay for 3days 2nights. We arrived in time yet the room wasn’t cleaned and prepared so we had to wait 20 mins in the lobby. They have a very friendly staff, however at night there were no person in the reception area, we had some issues but don’t know who to talk to. the numbers can’t be contacted. the location is good were it’snear the old quarter and can walk around. The wifi is too slow.

🚨 ABSOLUTELY DISGUSTING SERVICE - STAY AWAY FROM THIS HOTEL! 🚨 I am FURIOUS with this pathetic excuse of a hotel! I booked a room for my PARENTS, tried COUNTLESS TIMES to pay through their system but NEVER received any payment link or instructions. Fine, I thought, we'll just pay at check-in like normal people do. And guess what these INCOMPETENT people did? They had the AUDACITY to cancel my booking without a SINGLE WARNING and only texted me THE MORNING OF CHECK-IN! Are you kidding me?! They had the nerve to blame ME for "not paying" when they never even sent payment details! SERIOUSLY?! You think it's okay to leave guests hanging like this? You think people come to Hanoi for this kind of STRESS and DISRESPECT? I wish I could give -5 stars because even 1 star is too generous for this JOKE of a hotel! To anyone considering this hotel: RUN. RUN FAR AWAY! Don't waste your time with these unprofessional people who clearly couldn't care less about their guests. They'll cancel your booking last minute and leave you scrambling for alternatives. Is this how you treat people who trust you with their vacation? SHAMEFUL! The most INFURIATING part? They really thought I wouldn't have other options. Well, SURPRISE - there are HUNDREDS of better hotels in Hanoi that actually know how to treat their guests with basic respect! 1 ⭐ (Only because zero isn't an option. Google, please add negative stars for cases like this!) BOTTOM LINE: WORST. HOTEL. EVER. Don't even THINK about booking here unless you want your trip RUINED! 🤬

Great location and helpful staff. Room was very clean. Only complaint was the nearby church bell ringing every half hour from 5AM on Sunday morning.