Esperado Lake View Hotel

I experienced a serious inconvenience caused by irresponsible hotel staff, and the situation could have damaged my professional reputation. I work as an interpreter who speaks Korean fluently, and I stayed at this hotel for about one month with Korean guests. During the stay, there were no major issues. However, a serious problem occurred at the time of checkout. One of the Korean guests had to return to Korea early in the morning, and I needed to accompany them inside the airport. To enter that area, an identification card is required. I went back to the hotel to retrieve my ID, but the hotel staff insisted that they had already returned it to me. I had no memory of receiving it. I calmly explained the situation several times, but the staff continued to insist that they had already given it back to me. As a result, I could only accompany the Korean guest to the outside of the airport, which negatively affected my professional responsibilities and work. I am not writing this statement with the intention of attacking the hotel. However, I believe the hotel should acknowledge that they bear a certain level of responsibility for this incident. The staff spoke as if I had taken the ID myself and lost it, which caused me a great deal of stress and unnecessary guilt. I even questioned my own professionalism, wondering if I had been careless, but that was not the case. I recall asking the staff at least twice to check again. I clearly remember seeing the staff place my ID between some documents or a book at that time. I asked them to recheck those materials. I was not asking to see confidential documents—only for them to confirm properly in my presence whether the ID was there or not. However, they repeatedly insisted that it was not there without showing any evidence. Later, while I was on my way home, I received a phone call from the hotel informing me that they had found my ID. By that time, I had already incurred significant taxi expenses and suffered emotional stress. After this experience, I decided that I would never stay at this hotel again, and the Korean guest feels the same way.

I was traped in guest elevator while I went up to my room early morning on 08/12/25 Elevator dropped suddenly from level 3 to level 2 for about 2 feet with loud noise. The only emergency call button in the lift was not usuable. It is like a baby toy button/ dummy button ( not connected to emergency room) and there was no air or no phone signal. I got suffocated for few mins and it was the most scary experience in my life .I tried to bang the elevator door and screamed inside the elevator calling for help non-stop. After 10 mins I was tired and dying. I was feeling fainted . Luckily someone heard me and started trying to help to get me out. Hotel service staff were good and offered me water. Hotel management did not care to come to see me or contact me or offer reassurance or apology for this life threatening situation. No one care. Every Guest/ every staff/ every person's life should be valued appropiately This is unacceptable to see from 4 stars hotel. Honestly this is just so called 4 stars hotel. Most of the regulations were not met. Since check-in I could feel the wierd noise and unsmooth operation of the elevator (before the incident). Management should priortise the guest's safety.

From the moment I arrived in Room 4016 at Esperado Lake View Hotel Yangon, I knew I was in for something special. This hotel exceeded all my expectations in every possible way.||The staff at the reception was incredibly warm and welcoming, offering impeccable service with genuine smiles. Check-in was smooth and efficient, and I was personally guided to my room a thoughtful touch that immediately made me feel like a valued guest.||The room itself was spotless, beautifully designed, and offered all the modern comforts you a expect from a luxury stay. The bed was plush and inviting, the linens crisp, and the view from the window? Absolutely breathtaking a perfect start and end to each day.||Every detail, from the ambient lighting to the high-end toiletries, felt carefully curated.||Dining at the hotel was a highlight.||The breakfast buffet had beautiful variety's. Dinner was equally fantastic, with a menu that catered to both local tastes and||international favorites. Above all,||Amazing hospitality from hotel staff. They are simply amazing. Staff at the reception was very helpful. The two ladies evey morning at the reception was very helpful. They simply pleased your request. Definitely I will recommend this hotel to everyone. A beautiful hotel to stay with beautiful location and amazing views.

This is the worst experience I’ve ever had. It wasn’t because the room was unavailable or the reception team was busy with the crowd. It was because the existing team didn’t know how to make reservations over the phone or through Facebook texts. To make matters worse, for one room booking, I made 13 phone calls. Every single employee tried to assign it to another coworker instead of taking the initiative and helping me. After all that, they finally said they were out of rooms. If they had mentioned that earlier, I would have looked for other hotels instead of going through this terrible process

I booked it for 8 nights and it's very economical with 4 start services. Halal food available Lake on the front Mall on the left side. Staff is very friendly and supportive.

I booked a premier double room with city view Queen size bed via Trip.com The room I booked had a balcony, but when I checked in, it turned out that the room I got did not have a balcony, so I complained to the staff. The staff were happy to upgrade me to a room with a balcony. They were very enthusiastic. I really like the room. The room is spacious and comfortable. The price is not as expensive as you think. The hotel is located near Kandawgyi Lake. You can walk to Kandawgyi park for exercise or relax. However, there is no safe in the room. For those visiting Yangon, I recommend staying at this hotel.

Overall worth the price. There’s free buffet breakfast, nice lake nearby, and courteous staff. Not near the city center though

I’ve stayed many times when travelling to Myanmar. The staffs are friendly and courteous. Buffet breakfast selections also good and changes everyday. The location is also good. Very near (across the road) to a shopping mall with a bakery and grocery store. Across the road from kandawgyi lake.