Ben Lancaster
Google
We recently stayed 3 nights at the Chalet Village and although we were pretty happy overall, there are a few things that tainted our experience.
Firstly, let's start with the positives.
- Really great communication, with both emails and SMS. Everything was easy and made for an effortless self check-in.
- The accommodation itself is beautifully styled and designed. You can tell they put in a lot of effort to create a certain aesthetic. The mood was set from the very first step inside with a temperature controlled environment and chill music playing.
- It's nice and quiet. Not a peep from anyone.
- The kitchen is very well stocked.
Now, unfortunately there was some negatives which tainted the stay for us.
- Our biggest gripe by far, and probably is the reason this review isn't a 5 star, is the size of the bed. It's a queen bed, whereas the website says it's a king. It might not be a big deal to some, but for larger individuals like ourselves, it makes all the difference. It's the reason we booked here to begin with. We were on a 17 day roadtrip and this 3 day stint in Esperence was our splurge accommodation. We were banking on getting some great sleep, but unfortunately even though the bed was comfortable, it was too small. The website and listings need to be updated. We felt conned to be honest.
- Whilst we appreciated the communal kitchen, we would've liked to see a microwave in the room.
- The car park situation was disappointing. For the price we paid, we expected our own dedicated car spot right next to our cabin. But instead there was a communal parking area that we had to drag all our suitcases and luggage to and from over gravel. This gets old fast when you're carrying lots of luggage like we were.
- The WiFi was incredibly slow. Really difficult to stream anything, with constant loading and buffering.
- We appreciated the laundry, but it seemed a bit neglected in there. There was only one washing machine and no dryer. Might need an update.
**Edited - Replying to reply**
Thankfully for my own sanity, I checked the screenshot I took of the original website description which doesn't state anything about a queen bed. But we can see that the website has now been updated to reflect the difference in studio chalets so others will know.