Rebecca H.
Yelp
This place looked super intriguing because of the wide variety of healthier and vegetarian-friendly options. We woke up on the later side and were looking for a place to grab a small meal. I had to do some convincing because GF was craving seafood but I ultimately won her over. The only thing in between me and their powerhouse sandwich (havarti, avocado, cucumber, pesto, lettuce, tomato) was a quick trip to drop something off at UPS in Vineyard Haven.
Yelp incorrectly told me that this place is open until 8pm. It's not. On Friday, the day of our patronization, it closes at 4pm.
We arrived back in Edgartown with enough time to walk in through the door at the buzzer, around 3:45pm. We had planned this out so I walked up to the register man to place our order. Prior to placing my order, while standing at the register, the dude was on the phone on what seemed like a personal phone call and said something like, "we close at 4pm so I'll be there soon". My coworkers will tell you that I am certainly not the pinnacle of professionalism by any means but I mean, taking a personal phone call while a customer is waiting to order at the register is one of the most unprofessional experiences I have endured in the hospitality industry.
When his phone call was complete and he graced me with his attention, I ordered 2 matcha lattes. When attempting to order my highly awaited sandwich, I was informed that the kitchen was closed. I don't know exactly when the kitchen closes but it's before the closing time of 4pm and I did not see any indication of this on their website or menu.
Ummmm ok. That was a bummer. The iced matcha lattes also had no sweetener whatsoever and there was no sweetener out for me to add myself nor did they offer any when I ordered. Largely because of the sweetener issue, the latte was just meh. The last 1/3 of it included chunks of undissolved matcha which to me just indicates laziness with its preparation. But, you know, clearly that employee had somewhere to be and the lattes we spent, no joke, over $15 on combined, did not require more than 2 seconds of effort.
Anyways, needless to say I think I will be spending my money on overpriced stuff elsewhere next time I visit.