Carmel Manlapaz
Google
Avoid This Restaurant – Terrible Service and Dangerous Allergy Negligence
I had a truly awful dining experience here on May 23, 2025 during dinner with a party of six. I had made a reservation in advance and clearly and repeatedly informed the restaurant staff that I am severely allergic to guacamole, avocado (aguacate)—a life-threatening allergy. Despite these warnings, my dietary restriction was completely ignored.
A close friend of mine, a local from Ixtapa, even placed the order for me in Spanish to ensure the staff understood the severity of my allergy. I ordered the grilled octopus, explicitly without any avocado products. Shockingly, the dish was served with aguacate on it, putting my life at serious risk.
In addition to this alarming oversight:
1. Food for our party of six arrived at different times, creating a disjointed and frustrating meal.
2. The octopus was not grilled as described, but rather appeared boiled and flavorless.
3. When I brought the allergy issue to the waiter’s attention, there was no apology, no concern—just indifference.
4. I asked for ice and after 15 minutes and multiple reminders, it finally arrived.
Note restaurant is not busy at all at this time!
Barely customers at this time.
5. No one checked in with our table for drink refills (alcoholic or water).
6. The server spilled half of my special margarita and when I asked for a new one, they simply poured it into a new glass with too much ice, making it worse.
This place is completely unprofessional and unsafe, especially if you have food allergies. The staff is inattentive, the service is terrible, and the food is mediocre at best.
The only thing this restaurant has going for it is the view—but it’s not worth risking your health or wasting your money. I strongly urge others to go elsewhere. There are far better places in Ixtapa where your business and safety will actually be respected.