Eddymi
Google
I booked a stay at Essência Hotel in Jericoacoara in 2020, with a fully refundable reservation. When the hotel closed due to COVID-19, I requested a refund, but was told I had to wait until the end of the pandemic.||Years have passed, I've made multiple requests, but have not received my refund. The hotel has failed to honor its cancellation policy. I strongly advise against booking here – they took my money and did not fulfill their commitment. Avoid this scam.