Meiting S.
Yelp
On the night of May 4th, at around 12:42 AM, I purchased food from the Tacos Morelos food truck owned by Essex Taqueria.
I paid and waited for over 30 minutes, but never received my food.
I was alone the entire time, just getting home from a birthday party in Bushwick.
First of all, I would like to clarify: I called Essex Taqueria three times and confirmed that the Tacos Morelos food truck in my photo -- parked near Essex St and Canal St by Seward Park (Dimes Square area) -- is operated under their business.
(This is also the business name that appeared on my Apple Pay transaction. I took the screenshot on Sunday, so the timestamp shows "13 hours ago")
And this is what happened to me -- an absolute nightmare.
The vendor only spoke Spanish. I had to ask two nearby people to help me communicate.
Through them, I learned that the vendor claimed I had already taken my food and was with two other people -- which was completely untrue. I was by myself.
He refused to listen, refused to communicate, and even threatened to call the police.
I never received my food, and no one from Essex Taqueria has followed up with me since.
I feel scammed and humiliated.
This is unacceptable behavior -- especially from a business serving the public on a busy NYC street corner.
What's even worse is that it made me feel so unsafe in the neighborhood I live in.
It was deeply humiliating.
I honestly feel so bad and humiliated posting a negative review like this. I'm not someone who likes to cause trouble or be dramatic. I just had an awful experience, and I hope sharing it helps someone else avoid going through the same thing. If you ever buy something from this food truck, maybe record the whole experience on your phone, just in case.
I'm honestly glad I forgot to bring cash that night, because at least I had a payment record on my phone. But I still couldn't explain that I never got my food.
So yeah... as ridiculous as it sounds, maybe keep your camera rolling next time.
Sorry, but this whole situation really broke the trust.