C T.
Yelp
I came here with my sister - I had a 90-min body scrub and massage treatment, she a 90-min massage. I had requested female therapists for both of us. Upon arrival the site was calming and the grounds pristine. The spa was a little hard to find with its maze of pathways but once we got in we were greeted warmly by reception. We filled out the paperwork, changed into robes and waited for our therapists to get us. Then came the bit that cost Estrella the full 5-star review. I got a female therapist, my sister did not. She tried to get someone else for the massage, but there was no one available. The receptionist even checked the email history of my booking and it clearly said 2 females requested. So they had to reschedule her appointment in 2 days time. I sure hope she gets a significant discount for the mixup and the inconvenience of having to go back.
As for my treatment, it deserves a full 5 star rating. My therapist, Nuvia, was so great. If you are a modest person, the scrub is NOT for you. She scrubbed everywhere, and she wasn't shy about it! The best part was once it's time to rinse off the scrub, you just have to lie there! With other places I have had to get up and go shower off myself. Estrella has a shower system right there in the room above the bed. I felt like a 3 year old all over again with someone giving me a bath, and I just had to lie there and enjoy the warmth and flow of the water raining down on me.
After the scrub, I was sent to another treatment room for the massage (too bad they don't have a huge blow dryer and conveyer belt for this part!). The massage was tranquil, relaxing, perfect. She checked with me a few times asking about the pressure. I would highly recommend Nuvia if you're looking for a deep pressure massage. She was excellent.
The spa prices are hefty, but Estrella spa delivers on service, surroundings, and quality. Competence of the booking is lacking however. Hopefully management does the right thing and offers compensation.