Luis A.
Google
Very bad Ethos Hotel Oxford,
I am writing to share some feedback regarding my recent stay at your property. First of all, I would like to acknowledge the advantages of your hotel — it is well located and offers a spacious environment, which we appreciated as a family.
However, I regret to inform you that our overall experience was affected by several issues related to cleanliness and maintenance. We noticed that the accommodation had a strong presence of humidity, with visible mold on the bathroom and kitchen floors. Some areas, such as underneath the beds and sofa, appeared not to have been cleaned for a long time, and there were cobwebs on the lamps. These conditions made the stay particularly uncomfortable, especially as we were traveling with a baby and two young children.
In addition, the access to the property was not very convenient for families, and we also experienced problems with the hot water supply, which was intermittent throughout our stay.
I believe that the hotel has great potential given its location and space, but the issues described significantly impacted our visit. I hope this feedback can help improve the experience for future guests.
Also the breakfast is a trick, it says up to 11 ñ, we arrived at 10:40 and they said it’s empty. Also have a menu with some prices (up to 2:00pm) and the attendance girl said it’s a flat rate even for kids under 8yo
The feedback after this words was like: “thank you we don’t care, maybe we would do better in your future stance”