Bogdan P.
Google
A spacious lounge spread over several floors, with a wide selection of food and drinks. The departure board information isn't entirely comprehensive 😬
1) The first drawback was the inconsistent information regarding codeshare flights. We purchased our ticket directly through Etihad.com and knew when booking that, unfortunately, we would be connecting to a codeshare flight in Abu Dhabi, meaning it was essentially a different airline, but in partnership with Etihad. As we suspected, the problem began with accessing the Etihad Business Lounge: our tickets wouldn't scan and returned an error (even though they were identical business class tickets issued through Etihad).
After some clarification and phone calls, we were allowed in 🎉
2) The second (even stranger) detail: the departures board lacked any information about other flights. Okay, we were in Etihad Business Class, which serves Etihad customers, but our codeshare Etihad flight was also missing from the board 🤪. The reception staff were also unaware of the details and advised us to go to the information desk.
These small but importants details for passengers diminished the overall impression of the airport, the airline, and the attentiveness of the staff.