Eugenia de Montijo, Autograph Collection

This is one special hotel. Stayed for 2 nights & were well impressed with the location, our room, the staff & the beautiful bar & dining area. ||Room was superb. We were upgraded to a superior room (103) which was one room of 3 of the presidential suite. Fantastic big bed, powerful shower & nice double sink. ||Bar is very nice. We even managed to eat off the restaurant menu in the bar & shared a main. Delicious wine & all very reasonably priced for a 5* hotel! The only negative was that the poor barman was having to serve the restaurant at the same time & was absolutely run off his feet with no support. He was a real star though.||Breakfast was different & really good. A 3 tier stand of goodies was presented plus you could choose eggs & pancakes to be cooked to order. And if you were in the mood, you could start the day with a nice glass of chilled cava.||The location is superb, just minutes from the cathedral area where there are lots of nice shops & tapas bars. ||We drove into Toledo & were dreading it but the hotel’s advance instructions were so clear that it was a doddle. €19 a night which was very reasonable. ||Would highly recommend this hotel & Toledo for a visit. Both very very nice.

The hotel is quite unremarkable from the outside, but is very well located-just a short walk to the cathedral. Inside the hotel is beautiful and comfortable with a very nice lobby and bar area. We had one of the presidential suites which was huge-2 rooms: spacious bedroom and a large living room (that was somewhat sparsely furnished for its size). Our windows looked out over Toledo and the surrounding countryside-beautiful views, surprising, given that we were in the center of the old town. If arriving by car (down narrow streets, but still manageable in an SUV), reserve parking in the hotel garage.

Great experience overall. The service was excellent, and the room was very comfortable. As expected from an Autograph hotel, everything felt well-designed and high quality. The only thing I would love to see is a barista-style coffee option—it would make the experience even better.

Do not let the 3.8 stars mislead you. Our experience was five stars from the moment we checked in until the moment we left. As a travel advisor, I will not hesitate to send clients to this hotel. ||I plan trips for others and in doing so, fail to plan my own trips. However, Maujoreen at the front desk, was able to find us a tour quickly. She also provided great suggestions for restaurants, dress codes, and the best way to get around the city. We spent 24 hours in Toledo and I am already looking forward to returning!

We loved this hotel. The lobby and bar area are beautiful. Our room was surprisingly spacious given that it’s a historic building in the city center. Everything is with in walking distance (just plan for extra time to get lost walking :)). We loved Toledo and were so glad we spent a night there. The water pressure in the shower was also surprisingly great. The front desk and bartender were super friendly.

Staff were very friendly, except for one bar member an older guy - never smiled or attempted to engage, everyone else was super friendly ||||Although room was kept tidy, clean and presentable, disappointed that although we booked an Elegant King Size room for two, we were only provided with one face cloth, one toothbrush and 1 bottle of complimentary water in 4 days. The Coffee was awful despite it being a Nespresso machine, we were provided with an aftermarket pod that tasted like dishwater - for a 5 star rated hotel we expected more. If it not for the amenities and water I would have given a 5 star.||||Did not eat at the restaurant, but breakfast was very good along with service. Front desk reception extremely helpful in finding places to eat and arranging cab rides.||||Lovely décor, clean and well located

We’ve stayed in several Autograph Collection hotels and this was, by far, the most beautiful. The designer who brought designed this space in the historic former palace did an excellent job of bringing Eugenia to life! You could almost feel her presence here. The breakfast was exquisite. The bar was beautiful. We loved it here and plan to stay again when we return to Toledo

The hotel overall has many qualities worthy of its 5-star rating - attentive staff (apart from one less pleasant encounter at reception), delicious cocktails, and a super fresh breakfast with wonderful homemade jam. However, a couple of things kept our experience from being truly five stars. When we arrived, we noticed several spider webs in the room. One might be understandable, but finding multiple gave the impression that cleaning wasn't quite up to 5-star standards. In addition, when I asked about parking, the receptionist first told me there was none available at all. Only when I pointed out that 5-star hotels generally have parking did she change her story, saying there were limited spaces that must be booked in advance. The interaction felt dismissive, as if she just wanted to move us along, which was disappointing compared to the warmth of the rest of the staff That being said, the positives are undeniable - the atmosphere, the quality of the food and drinks, and the professionalism of most of the team made our stay enjoyable. With just a bit more attention to consistency in service and room upkeep, this hotel would easily deserve the full five stars.