Ni K.
Google
Not recommended. We reserved a king room at this supposedly 5-star hotel for me, my wife, and our 3-year-old son. I didn’t mention my son in the reservation because he didn’t need anything—no extra bed, no pillow—which is standard practice in the U.S., where hotels do not charge for young children who don’t require additional accommodations.
To my surprise, when checking in at Eurostars, the front desk staff member (who was nice but not cooperative) told us they would charge €80 per night for our child. This was shocking. She said we could speak to the manager the next day, and although the manager eventually lowered the fee to €50 per night, the whole situation felt unreasonable. Even worse, for the rest of our 5-day stay, the manager would stare at us or at my son whenever she saw us in the lobby—no smile, no greeting—just very unprofessional behavior. It made the experience uncomfortable.
As for the hotel itself, the amenities are extremely basic—more comparable to a 3-star hotel in the U.S. The “swimming pool” was about the size of a hot tub. Our room had an odd triangular layout, though it was clean and had the essentials. The “king” bed was actually two twin beds pushed together, which left a gap in the middle and made it very uncomfortable for my son to sleep—especially considering we ended up paying extra for him. I have never paid for a king room that turned out to be two beds attached together. This would be unusual even for a 2.5-star hotel, let alone a 5-star one. On the positive side, the shower’s water pressure was excellent.
The daily breakfast, which we had paid for, was quite good with made-to-order omelets, cheese, pastries, and juice. The servers—especially Saad and the lady managing the restaurant—were warm, professional, and genuinely kind. Thanks to them and the hotel’s excellent location, I’m giving this place a 3 instead of a 2.
Overall, aside from the issue with the child charges and the uncomfortable interactions afterward, our stay was fine. But given the high price for what is really a mediocre hotel, I am unlikely to stay here again.