cee b.
Yelp
While a stately historic hotel, it did not live up to its reputation or reason to demand the highest prices in town.
Poor service started went we arrived after 6pm with a confirmed reservation made a week earlier and they asked us to wait in the exterior lobby until they knew if the room was ready. We waited awhile with not even an offer of water. Once in the room, we discovered a small dark trim overlooking an party canopy with extremely loud live music from the event. There was no desk chair to sit and call for another quieter room. It took us over an hour to finally have a room (which had twin beds, not the queen bed requested).
The property needs an overhaul in its decor, furniture and lighting. While once expensively and tastefully designed , the fabric wallpaper in hallways needed cleaning, and seating in 2 rooms were either missing ( no desk chair / the desk chair seat was worn/ broken). The rooms are rather small and dark. However the closets and bathrooms were nicely done and clean.
On our first night, the water was shut down in the entire hotel one night for several hours. When we returned from the hotel restaurant at midnight, we found we couldn't wash up, brush our teeth, etc.. Then we found a letter ( in Spanish only), which we had to translate the letter ourselves. No one warned us earlier that evening - when talking to the reception, in the lobby for drinks, or in the restaurant! They only provided one small bottle of water for the 2 of us. We had to call and wait for another bottle.
Amenities were fine, nice plush robes but no bottled water provided, no creamer for Nescafé /tea.. the
laundry service was fast and same day- even on holiday weekend- but crazy expensive $150. for some small wash items ( no ironing/ dry cleaning needed).
The fine dining restaurant looked like a after thought / multi-purpose basement room. Service and food was basic - not reflecting the level of a '4stars' hotel or the prices.
Clearly the hotel caters to large functions/ parties and groups. The first room we stayed faced a courtyard of large events with loud live music non-stop. So we asked to move rooms- better but the next day this other courtyard and the lobby had an event- though a much shorter party and not as loud.
Very Bad value, worse hotel experience on our 2week trip at over $1000. For the 2 nights w 1 dinner/ 2 breakfasts . We will not return.