Eurostars Hotel Excelsior

The excelsior is located in one of the most prime locations in Naples with beautiful views of the sea and Vesuvius. The hotel itself is beautiful and historic. The main thing which impressed me about the hotel was the hospitality and excellent service. I have stayed at my fair share of hotels and I have never met a hotel concierge as helpful and welcoming as Giuseppe. Giuseppe assisted us with the check in process and made sure everything was to our liking, he truly went above and beyond. Thank you for your help Giuseppe and thank you Eurostars Excelsior for the hospitality!

My husband and I stayed at Eurostars Hotel Excelsior the night before our flight out of Naples. The location is unbeatable—right along the waterfront with beautiful views that made our stay feel special from the moment we arrived. It’s also conveniently close to the airport, which made our departure stress-free. The hotel itself is elegant and well-maintained, with a classic charm that captures the spirit of Naples. Our room was spacious, clean, and very comfortable, offering everything we needed for a relaxing night. The amenities were top-notch, and the service throughout our stay was great. The staff was warm and professional. If you’re looking for a comfortable, scenic, and hassle-free stay in Naples, I highly recommend Eurostars Hotel Excelsior. We would absolutely stay here again!

What a pleasant stay. Thank you Serena for being such an incredible help! You truly turned our entire experience around and I could not be more grateful. This place is in a great location, very convenient. There are so many amazing food spots around that feel like hidden gems. If you enjoy walking, you can easily get to the center and a lot of great sight seeing spots. There was some construction around the hotel which put a temporary damper on the view, but we were lucky to get moved to a higher room which was a game changer. We traveled during early May so the weather was perfect and cool and it was not too busy. They have the most beautiful terrace overlooking the water, with couches and a bar. It was so lovely drinking Aperol spritz up there while enjoying the view! The breakfast was okay, not my favorite, but I was also recovering from stomach issues so a lot of food is irritating to my gut. They did have tea and a wide spread of options, including the best gluten free brownies that we savored. The stay overall was good, but I have to credit Serena for making it even better. I could not thank her enough! Next time, we will invite her up to the terrace for drinks, as promised! :)

Wonderful from start to finish. Loved our check-in with Giorgio who is such a lovely guy. Our suite was just as described and we didn't want to leave it. The bed was luxurious and the pillows so soft. And then the views - OMG, you couldn't ask for anything better. Truly stunning!||||Breakfast was amazing and apologies for staying so long every morning. With such attentive staff and wonderful food choices, the hours just slipped away each morning. ||||This will be my go to hotel in Naples forever more. A huge thank you to the management and staff at Hotel Excelsior. What a fine establishment you have and kudos to all your staff. Top notch indeed!

Service is nonexistent. At Check in I was told « we want to upgrde your room ». Not bad to begin with. Go up to the room it’s a single bad room. I paid for a double bad. Great upgrade in Napoli fashion!) The sewage in shower is blocked. No EU plug adapter in the room. In the fridg a can of Coke for €7, in a local shop the same is just €2. Hotel has historic charm but service and hospitality attitudes are upsetting.

A perfect place to stay in Naples. Near the centre but in a tranquil zone right on the sea front and maritime walk. Some good restaurants nearby and on the hotel rooftop they serve breakfast with views of Vesuvius and Capri. Spacious and elegant rooms.

We had a very disappointing stay. When we wanted to go to the rooftop bar and restaurant there was a wedding going on. There was no other area that offered bar service. The reception staff at the front desk told us to go ahead and go up anyway and they will serve us. When we arrived to the rooftop the person that seemed to be in charge was very rude and didn’t want to seat us. He literally called downstairs to see why we should be seated. But after the phone call he reluctantly showed us a table. After a while someone took our drink orders and we asked for a food menu which they brought. However, no one ever returned. Even after watching this man set up dinner tables all around us with flowers not once did he or anyone else set our table not come but back to us. He also ignored the couple that was at the next table to ours. We were totally ignored. After an hour we decided to leave along with the other couple. We will not stay here again on our next visit. For a hotel of this caliber we were shocked at the lack of service. The room was nice and spacious however you could hear street noises. So if you are a light sleeper keep that in mind. My bed sheets did have a stain in it. The bathroom was very nice with marble.

I had a wonderful stay at this hotel! The view from my room was absolutely stunning, and I couldn’t have asked for a better location. The building itself is impressive, but what really stood out was the exceptional crew. They were incredibly responsive, attending to my requests promptly and with a smile at all times. It made my experience truly enjoyable even for one night. I’d highly recommend this hotel to anyone looking for a great stay!