Eurostars Hotel Excelsior

The location of the hotel was beautiful. The hotel itself looked beautiful, however sadly I would never stay again nor recommend this hotel. Let's start with when we arrived there, the elevators were not working which caused us to walk up 5 flights of stairs with luggage. Then the WiFi never worked. The lights in the room never stayed on and kept Going off. Then they brought someone else's luggage to my room accidentally and wanted to know if I could bring it down. I said absolutely not. No elevators and I should bring it down? Then we went to breakfast the next morning and they never told us it was not included, and charged us. Which is fine if it's not included , but you let people know beforehand when they check in. The electronic shades went up, but wouldn't come back down. The curtain rod was coming out of the wall. And last but not least, the staff really could care less about anything you complain about. Do your research and look elsewhere

Wonderful hotel!|We had such a fantastic stay at Eurostars Hotel Excelsior. The staff were incredibly kind, professional, and welcoming – always with a smile and ready to help with any request. The location couldn’t be better, right on the waterfront promenade, with stunning views of the bay and Castel dell’Ovo.||Our room with a sea-view balcony was simply breathtaking – waking up to that view was unforgettable. The breakfast was excellent, with plenty of fresh and delicious options. Everything felt very well maintained, clean, and elegant, with a touch of classic charm that makes the hotel feel truly special.||Overall, this hotel exceeded our expectations in every way. Beautiful atmosphere, great service, perfect location – it really made our visit to Naples memorable. We will definitely come back here on our next trip to the city. Highly recommended!

Flight canceled so found this through the chase travel app. Room was decorated classically and very spacious. Giant balcony with two separate outdoor eating areas. Beautiful sea view and view of the volcano. Local area seems very safe with plenty of food/drink options.

Amazing historical hotel. Lovely rooms with memorable and stunning views of Visuvius and bay of Naples. Delicious breakfast in the setting you will remember forever. |Special thanks to reception staff and Vincenzo and everybody else in the restaurant for making every meal a beautiful event.

The excelsior is located in one of the most prime locations in Naples with beautiful views of the sea and Vesuvius. The hotel itself is beautiful and historic. The main thing which impressed me about the hotel was the hospitality and excellent service. I have stayed at my fair share of hotels and I have never met a hotel concierge as helpful and welcoming as Giuseppe. Giuseppe assisted us with the check in process and made sure everything was to our liking, he truly went above and beyond. Thank you for your help Giuseppe and thank you Eurostars Excelsior for the hospitality!

Legendary charming hotel in prime location in Napoli. I have stayed here five times and it only gets better. The staff is incredibly helpful. Grazie to Alessandro and Carmine at reception and also grazie to Alessandro the charming bartender upstairs at the most magnificent bar with stunning views! I will be back!!

It started with a late night check-in after flying from NYC. While the luggage was seamlessly delivered to my room - no instructions on room infrastructure was offered. I was exhausted and did a few emails and then was ready for sleep. I couldn’t figure out which of the various (12 or so) wall switches turned off all the lights. After trying for 5 minutes, I tried calling the front desk. Phone didn’t work. I had to get dressed and go to the lobby to ask for help. When the night bellman came up, he was dismissive and annoyed. I told him the lighting system was not simple and that he should have explained to me when I checked in. He smirked and left. The next morning I asked to speak to the GM. He was polite and said he would speak to the bellman. I then said that when I checked in the night before, I didn’t receive an upgrade or 100 food / drink credit as was required by AMEX platinum Fine Hotels and Resorts. He said the hotel was not part of that program. I pulled up my AMEX and showed him that the hotel was part of the program. He said again they were not and that if I expected a 100 credit, I needed to ask AMEX for the credit. In 20 years of stay at AMEX Luxury and Fine Hotels, I have never not received a welcome package showing all benefits. As if that were not bad enough, service at the rooftop bar and restaurant was incompetent at best pathetic at worst. Literally no follow up after ordering. Twice (one brunch and one dinner) I had to go to desk and ask for the second drink in order. At dinner I order a gin and soda. I then order another and after 20 minutes I went to ask for it and thery then brought me a gin and tonic. Location is great. Rooms are small, but clean. GM and stuff are lazy and incompetent. When I relayed my concerns and observations, I was treated with no respect and received no apologies. Stay Sept 16. It is. Is Sept 17. Looking forward to checking out Sept 19 and never returning. Nor will I recommend this hotel to my dozen of wealthy friends who travel extensively.

Wonderful from start to finish. Loved our check-in with Giorgio who is such a lovely guy. Our suite was just as described and we didn't want to leave it. The bed was luxurious and the pillows so soft. And then the views - OMG, you couldn't ask for anything better. Truly stunning!||||Breakfast was amazing and apologies for staying so long every morning. With such attentive staff and wonderful food choices, the hours just slipped away each morning. ||||This will be my go to hotel in Naples forever more. A huge thank you to the management and staff at Hotel Excelsior. What a fine establishment you have and kudos to all your staff. Top notch indeed!