Eurostars Hotel Real

We left this experience feeling sadly disappointed. While the front desk staff was very kind, for a five star hotel it just did not live up to our expectations. It was actually our honeymoon and this was the only two nights we could afford at a nice resort with a spa (or so it said online) and we planned our whole trip around it. First, they were the only hotel our whole stay that didn’t do something small and complimentary when we checked in for our honeymoon, which is OK just surprising. We found the bed uncomfortable and there was no AC so the room was warm and a bit stuffy, and there was no top sheet just very hot comforter or nothing. But then we found out that their spa and thermal waters have been closed down for years. Even though the Eurostars US website, booking.com, and google all say they have a spa, they told me I should have checked the UK to notice that it was no longer a listed amenity. I brought this up and asked for some money back or some help and they declined. The next evening we tried to call room service for 30 minutes and just got a weird voicemail so we finally got dressed to go down to the lobby and had to order there. To top it off the last night I asked if they happened to have a fan and they said, no, just an air conditioner- then they sent up a heater to the room. Good intentions in that case just not very organized! The front desk was very kind and sent a bottle of champagne up for our trouble, and even though it was a very cheap bottle we appreciated the gesture, but it just didn’t make up for our general disappointment. The view from our room truly was stunning though, and it’s a beautiful old hotel.

Beautiful hotel with amazing old elevator with an adorable bench (in pics). Balcony room is stunning with a lovely view. Room-provided coffee pods are horrible but green tea is lovely. We did not try the restaurant. Amenities decent. Bellhop dropped my medium under 20kg bag. My neighbor snitched to me🤣 very few restaurants or stores in close proximity but many within 2km. We had a room next to the old elevator and stairs. Sound proofing is … minimal. Lots of rhythmic … clomping but then the room is enormous by euro standards and I had a balcony. For those that care though be aware.

I would prefer to give this a 4.5 rating . The hotel is a fine grand dame of the area. A lovely old style hotel with furnishings and fittings to match . A stunning terrace overlooking the bay which was a delight to sit on while having a drink or some of the hotels excellent food ( a great club sandwich) . All the staff were so friendly and helpful with a special mention to Almudena at the front desk who was a delight to deal with. The nightly turndown service was a bit hit and miss , some nights nothing and others just leaving chocolates on the bed but doing nothing else ! . Having visited a number of the hotels in the area , I would highly recommend the Real .

A very special hotel, not to be missed if you’re around. We found the hotel at the last moment. It was holiday so the price was especially high The hotel has very interesting history, looking beautiful. Service is great rooms were clean and nice Breakfast is great!!!

Top notch hotel with excellent service and comprehensive breakfast buffet. This is a conservative, old school establishment but the rooms are very comfortable. Hotels in Spain can be unpredictable but this was spot on. Would stay again.

Stunning hotel, very impressed and hoping to visit again one day. Lovely room overlooking the bay. Breakfast was good with an excellent choice of food.

This is a beautiful historic hotel in Santander. The rooms are comfortable, and the staff is very friendly. The breakfast has a variety of fresh fruit, salad, and pastries.

We had not even booked and just found the hotel by accident. The staff were very welcoming, the hotel very clean, and the food was wonderful! The room was clean and the bed was uber comfortable. We will definitely stay there again.

What a beautiful property! Proximity to La Magdalena was a plus for me. The employees were all very nice and friendly. Bed was comfy and the view spectacular. Open the window and you can hear the waves. Surely in summer must be super.

Luxurious hotel, amazing views, rooms spacious and beautiful, even the restaurant was as good as you would expect, I enjoyed my stay very much and will definitely come back.