Eurostars Hotel Real

We were here 3 nights for a wedding. I usually take a liking or disliking to a hotel as soon as I enter. Well, i loved it. Its an old classic yet is super comfortable. The location, the spacious rooms and bathrooms, huge beds, with lovely antiques scattered about. Best thing IS THE VIEW FROM THE ROOMS!!!! Stunnnning!!!!! The terrace where you can have a drink or coffee has beautiful views too. The food is good in the cafe downstairs and I thought the breakfasts were very adequate. Everything correct. If i were to nitpick I’d love coffee NOT from a machine in the breakfast restaurant , but from a pot. Beautiful grounds, free parking and close to most things. Would i stay here again, ABSOLUTELY!!! Loved it.

As you drive up to it the looming palace is very impressive ||Until you step inside ||When you travel back to the land that time forgot||A dark fusty hotel that has no atmosphere despite its amazing history ||Creaking floors and dingey rooms with a wardrobe that would not be out of place in Narnia ||Shower in the bath ||Tiny little reception. ||A restaurant which opens if it feels like it ||A bar which is death’s ante room ||Breakfast has the smallest selection of hot food I have ever seen ||Gym is tiny and the pool is closed ||And staff that have had a charisma bypass - if you can find one that is ||The management of this place have to accept responsibility for this heroic failure ||It is barely a three star and the only thing it is good at is charging

The main issue with the hotel is the expectation set by the five star rating and the prices charged. We enjoyed our stay, the location is good, views are amazing and the building itself clearly grand. But it was not worth what we paid, and we left feeling a bit ripped off. For a couple of hundred euros a night less (we paid €468 per room per night mid-week in August), and if it were described as a three star hotel, I might have given it a 4 out of 5. The hotel is clearly historic, but it’s also very very tired. It’s in desperate need of refurbishment. Bedroom furniture is old (but, to be clear, not antique or worth saving) and some of it in our room was falling apart (seams ripped on chairs, for example). Carpets ditto. Bedrooms are missing things like USB sockets that you would expect to see at this price point and star rating. Towels were thin and clearly years old, bed linen didn’t feel premium, the toiletries were just in plastic bottles on the wall and they were using hand wash as shower gel. The gym equipment was broken. The other issue is the level of service. There was nothing wrong with what there was: the staff were friendly, polite and attentive. However, for the price and rating, you would, for example, expect someone to carry your bags from your car to your room, and an evening turn-down service. The former I’d expect is particularly an issue given quite few steep steps just to get the entrance, and the hotel’s slightly older clientele when we stayed so worth considering if you have mobility issues. We saw a few guests struggling when we were there. Overall, too expensive for what it is. We wouldn’t return or recommend it.

Let me start by saying the hotel is a stunning building set in lovely grounds and has some every nice staff ||||But two things happened which have put us off Spain let alone this hotel ||||We had the first two nights and the last night of our holiday here as it is close to the car ferry and we wanted to see Santander||||The weather was foul on the outbound journey and our ship was severely delayed - so we got our tour company to call the hotel to tell them we would miss the first night but would still be arriving and we accepted losing our money on night one ||||When we arrived they acknowledged receipt of the call and that our room had been pre paid ||||A few hours later they told us that as a no-show we had to now pay them for two nights and claim it back from the holiday company||||It seemed like this was an effort to avoid paying commissions but either way their way of helping us to get over a nasty start to our holiday was to give us an administrative and possibly financial problem||||Later they changed their story to say the room hadn’t been paid which was not true ||||This went on all day and only got resolved when we checked out the next morning after another stressful day ||||On our last day we arrived around 6pm and parked our pristine bright yellow Porsche in a large parking space ||||Whereupon a vile Spanish woman leaped from her battered van in the next space and started screaming about how we had caused the damage despite it being above our roof height and with not a mark on our car which shows every blemish from a thousand yards ||||She then went into the hotel where the CCTV showed there was no contact but she carried on with a fake call to the police ||||Then her and her weasel boyfriend stayed in the bar for hours talking to the general manager - apparently he is a regular drinker in their bar ||||We then spent the last night worrying about them returning to vandalise our car ||||The staff did work hard to give us peace of mind and the car was not damaged but the woman was clearly a scammer and they should have thrown her out and or called the police for her blatant effort to scam us

This is a beautiful majestic hotel with the most beautiful view from our balcony. The staff were very polite and helpful.

Hotel is a lovely old building set in a great location. Just a 20 minute walk to the centre if you don’t mind hills. We felt the Hotel lacked the services of a five star hotel and would rate it a four star hotel. The cleaning of our room was hit and miss at best. The balcony was never mopped or cleaned and dirt was left there for the full 10 days. I often had to ask for tissues or toilet paper after the room was cleaned. The soap and body lotion were not of a recognisable high end brand for that of a five star hotel. We had to make a complaint about breakfast before we got good service. The restaurant did not open until late and there was no offering at lunchtime only bar food. Disappointing but we went to some fab restaurants at lunch time in Santander.

The hotel has excellent location and magnificent view over the sea. The rooms are spacious, the impressive history of this hotel is like a novel, you can learn a lot. They have parking free of charge just in front of the hotel, and in walking distance almost to all interesting places in the city. ||However, some services are unavailable, which is a big gap for five star Gran Luxury hotel in this case. For example, the restaurant was not open during our stay. Or, on the other hand, there were no help with luggage as there were nobody in front door to help you. People, who work there, did all their best, and we appreciate those who were taking care of us in the bar or reception, but they can’t do miracles if some services are unavailable. The calamari dish in the bar was poor and not fresh, and that’s with all food in the bar.

Beautiful Grand Hotel. The views from the room balcony were wonderful overlooking the water. The king room was plenty large, as was the bathroom and entry way. We enjoyed the old brass elevator for 2, and the marble floors. In the early evening we enjoyed cocktails and appetizers on the porch overlooking the beautifully landscaped garden and the water. |The breakfast on the lower level was very good. Unfortunately the main dining room was closed for the season.

What a beautiful property! Proximity to La Magdalena was a plus for me. The employees were all very nice and friendly. Bed was comfy and the view spectacular. Open the window and you can hear the waves. Surely in summer must be super.

Luxurious hotel, amazing views, rooms spacious and beautiful, even the restaurant was as good as you would expect, I enjoyed my stay very much and will definitely come back.