Eurostars Madrid Tower

Rooms beautifully appointed but decor very dark and heavy- could do with more light! Service and breakfast were lovely - although peak hour makes it a bit slow to get up and down the lifts. Only challenge is the location- convenient for airport and offices but miles from center of town and traffic means half an hour to get to the center. Loved the Ahava body products in rooms and the signature scent in hallways.

Amazing views from hotelrooms (20. to 28. floors, lower I don’t know) aswell as from gym (29. floor) and restaurant (30. floor). Rooms are very comfortable especially the huge bed, but on closer inspection you will find a lot of small mistakes (broken corners, loose toilet seats, doors or shower tray, unlogical lighting programs, …) that should be thoroughly checked in a hotel of this high level. Heating system and style a bit outdated for my taste (all dark brown, black or gold). Service personnel are very helpful and nice, especially cleaning and maintenance people - the bouncer like doormen should be better trained for politeness. Location is a bit out from centre but easy to reach by bus or metro.

A real 5* experience just outside of the center. Due to its location, often booked by conference or other groups, which gives the usual tourist guest a bit of an overwhelming feeling. The reception is understaffed to my opinion, expect to queue and wait your turn. Nothing about the service though, the whole team is very friendly and accommodating. Dining on the 30th floor with its amazing view is a must! Rooms are luxurious with all amenities present. I enjoyed the bathroom setup and overall atmosphere of my room. Not super reachable by public transport but nearest metro/train station Chamartín is with a 15 minutes walking distance. Will return for sure when visiting Madrid!

We had an early train and needed somewhere comfortable and close to the train station to stay the night before. This hotel really fit the bill. All staff were friendly, attentive and service was quick. |While they had forgotten to place a port a cot in the room they quickly set this up for us and they booked us a taxi with child seat to get us the the station without fuss.||Room was clean, spacious and the bed large and comfortable - everything we needed for a good nights sleep before an early start.||Whilst we didn’t use many facility the bar area was nice for a drink and quick snack before heading to bed

❗️ The door handles are very sharp metal, which I think would be dangerous in a slippery area like the bathroom, especially if you have children with you. For me personally been traveling quite a lot countries and stay different luxury or normal 4/5 stars hotels, it is the first time seeing this kinda unreasonable design. I cannot imagine what gonna happen if someone slipped.❗️😉 The room was of a good size, well maintained, the mattress was very comfortable, the smart curtains were nice, and free drinking water was provided every day.😅 The hot water temperature was not high enough and the water pressure was a little lacking.🤓Overall, it was a great opportunity to experience a 30-story restaurant, given that there aren't many high-rise buildings nearby. But for the same price, there might be more exciting options downtown.

A few issues with our first room, the team was very kind and change the room rapidly after they knew about it. TV signal is not good, neither in the new room. Breakfast at 25th December was not good, I don’t recommend to have breakfast there. The personal was always helpful.

Everything in the hotel was satisfactory except the complete lack of concern for guest safety and human life during a critical incident. On 16 December 2025, a firefighting-related incident occurred on Floor 14. I was the person who informed the hotel about the issue. During the incident, fire extinguishing powder entered my room, and I was about to suffocate. I experienced severe coughing and respiratory distress. I went down to the lobby coughing heavily in front of hotel employees, clearly in need of medical assistance. Instead of providing help or calling emergency services, hotel staff asked me to remain silent and move away from other guests to hide the incident. This behavior deeply upset me, as it demonstrated no concern for my health or life. Additionally, hotel security surrounded me and prevented me from speaking or asking for help. When one of my colleagues, who was also staying at the hotel, attempted to come assist me, hotel security forcibly removed him from the hotel. Furthermore, another colleague was trapped inside his room because the hotel centrally locked all rooms on that floor, apparently to prevent guests from reporting the incident. As a result, he was exposed to the fire extinguishing powder, suffered health effects, and had to be taken to the hospital. This incident reflects extremely poor emergency handling, unsafe practices, and a complete disregard for guest safety and human life. I expect this matter to be taken very seriously and properly investigated.

The hotel is far from the city centre. It takes almost half an hour by UBER or taxi to arrive in the city centre. The area near the hotel has 4 tall towers, and a few minutes away is a little sunken area with a few restaurants and clothing shops, but no supermarket nearby. In the lobby of the hotel there were many visitors dressed in suits everyday for conventions. They often blocked us when we tried to pass by or they crowded the elevators. Our room was not new at all; we wanted to change the room but we were told the hotel is full so "come back tomorrow". Our shower door would not close, so water leaked out a lot. Our bathroom sliding door was so crooked that there was a big gap when it was "closed". The bathroom sink water drained extremely slowly and was almost overflowing. The lights control system is stupid, with no separate light controls for the bathroom. Either all the lights on or all the lights off. Overall the hotel is ok, but many things need fixing.

Amazing service! We checked in at 9am no issues no extra fee nothing. Everyone from the front desk to the door man was nice! Just incredible service. The rooms were clean ! Heated floors! Large beds . Water and chocolates upon arrivals I mean it was just a great home away from home

Le cuelgan a los clientes latinos repetidamente, discriminan al latino por el acento, cuelgan en repetidas ocasiones, se ríen en el teléfono y nadie da el nombre para poder poner quejas, que experiencia tan desagradable

Gorgeous hotel, very comfortable! Modern, clean and excellent service. My room had everything needed, stocked snack bar, cute 'bag' of amenities (shower wash and such), hot pot for tea or coffee. Breakfast each morning had a GREAT selection, fruits, meats, eggs, pastries, waffles... Juices, cheeses, what more could you want? All served on the 30th floor with an amazing city view. I missed the bathroom floor heater the first two days.. Fantastic feature. Plenty of outlets, in room safe, good closet space. Gorgeous shower with all sorts of fun body sprays. Lobby bar with a patio, relaxed service but good food selection and friendly service. This hotel is in a business area but cabs were plentiful to town. Starbucks right across the street :)

The bathroom floor had its own heater. Really, that's all you need to know: there is a switch to turn the heater in the bathroom floor on. The shower has like 22 jets (slight exaggeration) that feel great after hours in planes and airports. The staff was great, the room spacious and the mood lighting aka relax lighting was a nice touch. The views are great, the gym is decent enough, but it's the view that will get you up in the morning. All in all, I'm a big fan. The location is a bit of a downer, it's really a great place I guess for a conference but it is a bit of the way out of town for taking in the sights. But taxis are abundant and the metro is a block away- so really it isn't too bad at all!

This is my favorite business hotel in Madrid. The hotel is relatively new, clean and modern or contemporary. It is in the bottom portion of an office tower. The rooms are located around a core of elevators so there are wonderful views from each room! The bathroom is well appointed with heated floors. One of the best parts about this hotel is that the rates are often quite reasonable. I think some might find a drawback in that this hotel is not in the center of town. However, for me, it is great.

What a beautiful Hotel!!! We stayed here for one night before returning home from our vacation through Europe. The staff at the lobby was very friendly and helpful, and promptly accommodated us in a gorgeous room on the 18th floor. The hallways leading to the rooms are beautiful! And the rooms are really pretty and comfortable. The bed is massive and the different lighting settings is perfect depending on what you are doing. The bathroom is really pretty and the shower is awesome. It has jets all around, it is a really really nice shower. The bar downstairs is really nice too. Overall this is a fantastic hotel, with amazing views and clean luxurious rooms. It was the perfect hotel for our last night in Europe.

Great hotel find in Madrid! As clean as any 5-star hotel, smallish rooms but bathroom has oversized bathtub, rainshower and standard shower head, heated floors. Location is about 4-5 blocks from Plaza Mayor but 5-10 minute walk to numerous restaurants. Would definitely stay here again.

Hotel was great. Bathroom shower was probably the best thing as far as the room goes. The only bad thing is the distance of the hotel from the center of Madrid but taxis and the metro were always available so don't let that stop you from staying at this beautiful hotel. Concierge and lobby were great also. I did not eat at the hotel so I am unable to speak to that but overall I would definitely stay here again.

Decent hotel for a business meeting. A bit out of the way from the action, but nice accommodation.