Eurostars Madrid Tower

A real 5* experience just outside of the center. Due to its location, often booked by conference or other groups, which gives the usual tourist guest a bit of an overwhelming feeling. The reception is understaffed to my opinion, expect to queue and wait your turn. Nothing about the service though, the whole team is very friendly and accommodating. Dining on the 30th floor with its amazing view is a must! Rooms are luxurious with all amenities present. I enjoyed the bathroom setup and overall atmosphere of my room. Not super reachable by public transport but nearest metro/train station Chamartín is with a 15 minutes walking distance. Will return for sure when visiting Madrid!

This hotel is definitely highly recommended. Super clean and tidy—absolutely worth booking. The staff were incredibly helpful and provided excellent service. Mr. Ibrahim, thank you so much for your care and for going above and beyond for me and my family. Because of your kindness and great service, I truly want to come back again with my family. The breakfast was also delicious, with lots of variety and a beautiful view.

I had the pleasure of staying at Eurostars Madrid Tower for two nights, and I must say the experience was truly exceptional. The staff were incredibly professional, kind, and attentive. They went above and beyond to make sure I was comfortable even changing my room twice due to an issue with the AC, and that too at 3 AM without hesitation. I truly appreciate their dedication and top-notch service. Thank you for making my stay smooth and enjoyable. Highly recommended!

I have very mixed feelings on the recent stay, although mostly not great. Pros: Overall the rooms were decent and spacious, it was in walking distance from a main train station. Cons: Links for payment of incorrect dates and different rate information between coworkers were received numerous times. Most frustratingly, I settled my mini bar purchase on the way out (a single bag of chips) only to find they had billed me for 2 additional drinks that were not consumed by me. While I had used the fridge to store grocery snacks and perhaps moved the drinks to the side, I don't even drink alcohol, so they clearly didn't look. THIS ALSO HAPPENED TO MY COWORKER. Pretty questionable......

Fair to say, the hotel is really good overall. However, considering it's a 5-star hotel, it's not that good. Staff at the reception look very serious and not friendly or welcoming. Rooms, a lot of technology, but that's it. No more space than other more standard hotels. Beds are pretty comfy. The gym is good, and the breakfast, while pricey, really good. To me, good hotel, but it doesn't deserve the 5 stars. I enjoyed the stay, but I don't think I would go back.

The rooms were clean and comfortable. The AC sucked. They sent a maint man to repair but was in vain. They did change our room, but it’s always uncomfortable hot. The hotel has excellent decoration but looks like it need a little loving care. The staff was excellent, they comp us breakfast for the room.

Its good, clean rooms and lobbies. Interesting design. Nice spa, despite being more expensive than its worth - ive been to leisure centres that have the same sauna and steam room for £5. The spa is €30 for guests. Too much for what you get. The gym is extremely basic, with a broken cross trainer that hasn’t been marked off - potential for danger.

Overpriced for the quality they offer. My room (905) has twin beds not wider than 80 cm. I tried to be moved to another room but apparently impossible. Won’t come back