Eurostars Roma Aeterna

Quite place. Expensive tourist tax: 7.5 EUR per person per day. Can’t say that the rooms were very clean, the bathroom in particular. Had problems with hot and cold water balance — it was impossible to set it to a certain temperature.

This hotel closed to Roma main train station was ideal for our family trip. We booked 2 room with four beds fit us perfectly, and the location couldn't be more convenient. Despite being near the station, it was surprisingly peaceful - we all slept wonderfully. The excellent environment makes this place highly recommended for families visiting Roma.

Not a terrible hotel in terms of service, but the hotel itself and the surrounding environment are not satisfactory at all. If you want a 4-star hotel for a short stay and you value an affordable price, then this hotel will, I believe, be a good option. But if you value the extras, then consider again before coming. Firstly, in terms of rooms, this is the first hotel in Italy we've stayed at that does not have any forms of electrical kettle, coffee / instant tea bags, sugar, etc. Nothing. Even some random 3-star hotels have these basic amenities in the rooms. Rooms are pretty small in size, despite being comfortable. What's good is that the air conditioning for us is working properly, and the hair dryer has great power. Second, the service is, however, very good. The receptionist and the people working at the bar/restaurant are very professional and fast, while the housekeeping staff are very friendly as well, and our room is always very tidy when we return after a long day. That being said, 1 staff member in particular is less enthusiastic, but no problem with that. Location is awful. In terms of convenience and connectivity, it is good, with bus stops and tram stops nearby. But around the hotel, there's almost no supermarket for groceries (which is helpful when staying for 5+ days). Almost no ice cream shops, gym, nice restaurants, whatsoever. Furthermore, it is near Pigneto, which will feel a bit unsafe late at night. Additionally, I would like to comment on the facilities. The gym is closed for 3 days, and it says "renovation", which is inconvenient for those who want a workout. The breakfast is fantastic, but the dinner is truly disappointing. With grilled vegetables not grilled properly (some entirely burnt, some not cooked well, 100% not cooked to T), and the tiramisu containing water/liquid inside, perhaps meaning it is not homemade after all. Despite all that, the hotel is not bad for a short stay. Just consider all these before booking it for a long, ~ 7 days Rome trip.

We had to stay in neighborhood so location was fine. Front desk staff not very warm or welcoming. Coming and going was a bit awkward from their coldness. Breakfast personnel and food were good. We won't ever stay again.

Service by the workers was great upon arrival. Super helpful staff. Made good recommendations on restaurants. Room was a great size that we upgraded to for Rome hotels.

Very nice hotel, rooms, staff, conference facilities, and food. Being near Roma Termini is a plus and a minus ( noise). Well worth the rates!

The room was clean and they had a lot of bath amenities, like shampoo, hair conditioner, body soap and also hand and body lotion!

I was really happy with my experience at Eurostars Roma Aeterna. It was my first time in Rome and having had the opportunity to stay at the hotel was really lovely. The breakfast team especially Sofia 5 stars. Really nice food, clean restaurant and exceptional service with some members of the team going above and beyond like Sofia coming in every morning greeting us and offering us beverages. The housekeeping team 5 stars have been absolutely amazing. They always leave the room looking fresh, clean and tidy. Really appreciate their hard work and the effort they go to making the room 5 stars. Everyone has been great and I'm really grateful that I was able to experience that at this hotel. However I can't give 5 stars overall because the WiFi has been terrible and it's something that has really affected my stay especially when I can't use the WiFi as it turns off constantly. Also the noise if the window is open is bad it does get quite noisy which is something that I haven't enjoyed. Those 2 factors have lead me to remove 1 star from the review