Eurostars Roma Aeterna

Not a terrible hotel in terms of service, but the hotel itself and the surrounding environment are not satisfactory at all. If you want a 4-star hotel for a short stay and you value an affordable price, then this hotel will, I believe, be a good option. But if you value the extras, then consider again before coming. Firstly, in terms of rooms, this is the first hotel in Italy we've stayed at that does not have any forms of electrical kettle, coffee / instant tea bags, sugar, etc. Nothing. Even some random 3-star hotels have these basic amenities in the rooms. Rooms are pretty small in size, despite being comfortable. What's good is that the air conditioning for us is working properly, and the hair dryer has great power. Second, the service is, however, very good. The receptionist and the people working at the bar/restaurant are very professional and fast, while the housekeeping staff are very friendly as well, and our room is always very tidy when we return after a long day. That being said, 1 staff member in particular is less enthusiastic, but no problem with that. Location is awful. In terms of convenience and connectivity, it is good, with bus stops and tram stops nearby. But around the hotel, there's almost no supermarket for groceries (which is helpful when staying for 5+ days). Almost no ice cream shops, gym, nice restaurants, whatsoever. Furthermore, it is near Pigneto, which will feel a bit unsafe late at night. Additionally, I would like to comment on the facilities. The gym is closed for 3 days, and it says "renovation", which is inconvenient for those who want a workout. The breakfast is fantastic, but the dinner is truly disappointing. With grilled vegetables not grilled properly (some entirely burnt, some not cooked well, 100% not cooked to T), and the tiramisu containing water/liquid inside, perhaps meaning it is not homemade after all. Despite all that, the hotel is not bad for a short stay. Just consider all these before booking it for a long, ~ 7 days Rome trip.

This hotel closed to Roma main train station was ideal for our family trip. We booked 2 room with four beds fit us perfectly, and the location couldn't be more convenient. Despite being near the station, it was surprisingly peaceful - we all slept wonderfully. The excellent environment makes this place highly recommended for families visiting Roma.

We had to stay in neighborhood so location was fine. Front desk staff not very warm or welcoming. Coming and going was a bit awkward from their coldness. Breakfast personnel and food were good. We won't ever stay again.

Service by the workers was great upon arrival. Super helpful staff. Made good recommendations on restaurants. Room was a great size that we upgraded to for Rome hotels.

Great Stay at Eurostars Aeterna Rome! Stayed at Eurostars Aeterna Rome and had a fantastic experience! The rooms are beautifully designed, modern, and comfortable, making it a great place to relax after exploring the city. The service was outstanding, with special mention to Alex at reception, who went above and beyond—handling our luggage before check-in, delivering it to our room, arranging slippers, and even giving us great tips on local amenities and attractions beyond the immediate area. His dedication and diligence truly made our stay even better! The location is convenient and close to central Rome, making it easy to get around, though I do wish the views were a bit better. Overall, a great choice for a stay in Rome—highly recommend! Solid 7.5/10

I was really happy with my experience at Eurostars Roma Aeterna. It was my first time in Rome and having had the opportunity to stay at the hotel was really lovely. The breakfast team especially Sofia 5 stars. Really nice food, clean restaurant and exceptional service with some members of the team going above and beyond like Sofia coming in every morning greeting us and offering us beverages. The housekeeping team 5 stars have been absolutely amazing. They always leave the room looking fresh, clean and tidy. Really appreciate their hard work and the effort they go to making the room 5 stars. Everyone has been great and I'm really grateful that I was able to experience that at this hotel. However I can't give 5 stars overall because the WiFi has been terrible and it's something that has really affected my stay especially when I can't use the WiFi as it turns off constantly. Also the noise if the window is open is bad it does get quite noisy which is something that I haven't enjoyed. Those 2 factors have lead me to remove 1 star from the review

The room was clean and they had a lot of bath amenities, like shampoo, hair conditioner, body soap and also hand and body lotion!

Good collective transport, but the hotel lies in a ghetto area. I did not feel safe going out in the evenings when it’s dark. The cooling function of the air conditioning did not work and it was too loud outside to have the windows open. The receptionists are great, but I have to mention the man in the bar whose name starts with F. We wanted two spoons one of the days, receptionist said we could get them from the bar. F at the bar said yes he could get us two spoons, but then continued working with whatever he was doing for a few minutes, without even acknowledging when he would be able to help us. He was giving out menus and organizing some papers the time we waited, not that another guest was waiting to pay or order. When we asked again after waiting for a while, he said yes again, and said “I’m working” in a passive aggressive tone. I commented it would only take two seconds, but he ignored us again🤷‍♀️ We went back to the reception and got the spoons from there after 10 seconds, but this experience made the whole stay terrible. What kind of audacity and attitude should the guests tolerate?