Eurostars Roma Aeterna

The hotel is totally not clean, I can see someone’s body hair inside the tub on the first day. Also, the tub is not clean.The room is smaller than it shown on the picture, there’s no chair, no table and drinking water(no water boiler)service is fine, just acceptable There are bus stops and train station nearby the hotel so the location is not bad. but the hotel itself is far from the attractions, and you need to transfer to one another bus

Hotel was great and the staff were amazing. Great food in the restaurant and fantastic breakfasts. Only down was the train track outside the bedroom window, very noisy.

The location is very inconvenient if you want to see the city. Public transport connections into the city are poor and irregular. The noisy air condition / ventilation system in the hallway kept waking me up at night. The water pressure in the shower was poor with no warm water coming out in the morning. Would not recommend this hotel. Spent my last night in a much nicer and cheaper hotel in the city centre. 

This hotel is nothing like a 4-star hotel. The shower experience was extremely poor. Water pressure was weak and the water temperature constantly alternated between hot and cold, making showering very uncomfortable. The room itself was very stuffy and poorly ventilated. From the moment I entered, my face turned red and I felt unwell, but the air conditioning could not be properly used because the control panel was broken. Even when selecting the “cool” mode, the air coming out was warm instead of cool. As a result, I could not sleep well at all. Noise was another major issue. Soundproofing is extremely poor. I could clearly hear people talking in the corridor, as well as trains and cars from the street outside. This is definitely not the standard expected of a 4-star hotel. The location is also very inconvenient. It is not close to any major attractions, which makes getting around unnecessarily difficult. Additionally, the door did not feel secure. It appeared loose and looked as though it could be taken off easily, which made me feel uncomfortable and unsafe. Overall, the room was noisy, uncomfortable, poorly maintained, and not suitable for rest. I would not recommend staying here.

I was really happy with my experience at Eurostars Roma Aeterna. It was my first time in Rome and having had the opportunity to stay at the hotel was really lovely. The breakfast team especially Sofia 5 stars. Really nice food, clean restaurant and exceptional service with some members of the team going above and beyond like Sofia coming in every morning greeting us and offering us beverages. The housekeeping team 5 stars have been absolutely amazing. They always leave the room looking fresh, clean and tidy. Really appreciate their hard work and the effort they go to making the room 5 stars. Everyone has been great and I'm really grateful that I was able to experience that at this hotel. However I can't give 5 stars overall because the WiFi has been terrible and it's something that has really affected my stay especially when I can't use the WiFi as it turns off constantly. Also the noise if the window is open is bad it does get quite noisy which is something that I haven't enjoyed. Those 2 factors have lead me to remove 1 star from the review

I don't remember who received us at the hotel, but this is a very unfriendly person, I was with the children, and the check-in took more than 1.5 hours in the evening, because your employee was very arrogant, unfriendly, would not have given a hand to such a person. He could have dealt with the city tax upon departure, but no, he was waiting for the transfer to take place, although the 2 pcs. numbers were paid, moreover, he took a deposit — for what? For having 10 euros in your meager bar? At the same time, the deposit without issuing documents amounted to 200 euros? But this is the inadequacy of the hotel owners, I will never visit you again under any circumstances, you are on my blacklist.

The hotel offered a very pleasant experience, highlighted by the friendly staff and rooms featuring bathtubs. On the downside, using the ironing facility was a bit inconvenient, as guests needed to collect the key from the front desk and then use it in a dedicated room that was a short walk away.

Quite place. Expensive tourist tax: 7.5 EUR per person per day. Can’t say that the rooms were very clean, the bathroom in particular. Had problems with hot and cold water balance — it was impossible to set it to a certain temperature.