Eurostars Sitges

We had an underwhelming experience We booked 4-5 days to relax, swim and have nice food. But some nice restaurants were closed at night, our booking for some reason didn’t include breakfast and since the pool outside was closed for winter the only option was to swim indoors, but for some reason they wanted to charge us for each visit per person for 90 minutes use of the indoor pool and spa area. It all felt very transactional and cold and we travel often, we didn’t expect that from a 5 star hotel. We wanted cosy, relaxing but it felt more commercial and more catered for b2b conference goers than couples

A hotel at the far edge of Sitges, so you'll need to hire a car, taxi, or e-bike to get around. Convenient to nature walks and secluded beaches. Great views, ok service, good rooms. They don't tell you this on the website, but to get your Eurostars member discount, it has to go on your room. The staff were great and fixed up the missed discounts for me. Pool, spa, and room service are significant extra charges, so it would be easy to rack up a large bill. The hotel is well maintained, but some areas are showing their age. The hot water in my room varied from warm to cold, and the staff were unable to fix it while I was there. (I was offered another room, but having a quiet room away from residential construction noise was more important to me.) I saw multiple roof leaks in the corridors. Service was mostly good in person, but one reception phone request was forgotten, and the online chat and email frequently had long delays. Always call or go in person if you need it done! Unfortunately some staff worked while sick, one sneezed over me while clearing my plates. They were sneezing a lot, they shouldn't have been near people or food.

I called this hotel to gather some basic information before possibly booking a stay for my partner’s birthday, and the customer service was extremely disappointing. A woman named Maria answered the first call and immediately transferred me without saying a word. I called back and she cut me off whilst I was talking transferring me straight to “reservations,” even though I clearly just needed general information. I tried calling a third time and got nowhere. Very poor customer service — not a great first impression.

I am just back from a 3 night stay with my|Mother at this wonderful hotel. |We enjoyed every moment. The pool was stunning and the view from the pool was just incredible.|Our room was gorgeous with an incredible peaceful sea view from the balcony. The room had great air con which was fantastic in the middle of August. Plenty of toiletries provided in the bathroom and complimentary robes and slippers. Huge comfortable bed as well. |Breakfast was a buffet style which was excellent sitting outside with a beautiful sea view. They had plenty of food to choose from and loads of fresh fruit each day. |Staff were friendly and helpful throughout. There’s a free shuttle bus that goes into town which we used once. Just be careful this needs to be booked and no one had mentioned this to us. There’s only so many spaces on the shuttle but it runs half hourly until 6pm. |We found a taxi to and from the main part in town cost between 10-15 euro each way. |The whole experience was fantastic and I would definitely recommend this relaxing, wonderfully clean and beautiful hotel to anyone.

Amazing hotel located in Sitges, amazing view over the Mediterranean Sea and the golf. The area is super safe, relaxing and very premium environment as you have tens of amazing penthouses / villa around the hotel. The staff is friendly and professional Amazing spa, we got our massage done by Esther and Dania, very nice staff ! Thanks to you Facilities are nice

Not sure where to start, but this was definitely not a 5-star experience. The walls and shower were dirty, and there was an exposed floor stopper in the middle of the hallway that I hit my foot on. Additionally, the walls looked unclean and having to pay €18 for the spa is disappointing. Sorry, but this was my first and definitely my last stay here.

Beautiful location, great getaway from the city. The rooms are fine though they are on the verge of needing renovation. Why 3 stars? Because the service is lacking - and service is paramount in a 5 star hotel. Just an example: on my final morning I went to ask for a coffee from the restaurant, because the powdered coffee in the room was awful tasting (it’s a 5 star hotel the least you could do is have a Nespresso), and was told I had to buy the whole breakfast just for a coffee. I went to the front desk and asked if there was any way I could have a latte or cup of coffee and they directed me back to the restaurant and just said “sorry”. At the very least in a 5 star hotel you should be able to get a nice latte or coffee. It sounds petty- but I could have just booked the 4 star hotel down the road for the same views and possibly better service for less.

We recently stayed at this hotel with high expectations, given its 5-star rating. Unfortunately, the experience didn’t live up to that standard due to several issues that consistently pointed to poor organisation and lack of clear communication. From the start, it was unclear what was included in our half-board package. For example, water was freely available at breakfast but charged at €7 during dinner — the same bottle. While we understand that drinks may not be included, this wasn’t communicated clearly at check-in or at any point during our stay. No alternative options were offered either. We were a group of two adults and a baby, yet housekeeping only ever provided two towels. Every day, I had to personally chase down an extra towel — not ideal on a relaxing holiday. Calling reception proved useless, as our calls went unanswered on multiple occasions, regardless of the time. One of the more frustrating moments came on our last night. The main restaurant we’d dined at all week was closed, and we were told (last minute) to go to another one — which required a reservation no one informed us about. We had to speak with three different staff members before finally being accommodated. To top it off, we noticed expired jam served at breakfast one morning. While we understand that stock rotation can be challenging, this kind of oversight should not occur in a hotel of this category. I do want to point out that the staff themselves seemed genuinely willing and tried to help, but the root issue appears to be poor internal communication and management. With better coordination and a more proactive approach to guest communication, this hotel could come much closer to the 5-star experience it advertises.