Eurostars Torre Sevilla

Our stay at Eurostars Torre Sevilla was excellent. The hotel is modern and comfortable, with breathtaking city views from the upper floors. The breakfast spread was awesome fresh, varied, and delicious. The location is convenient yet peaceful, away from the busiest streets but still within easy reach of the main sights. Service was warm and professional, making the experience even more enjoyable. A wonderful place to stay in Seville.

We stayed at a suite for 3 persons at the 25th floor. The most amazing view. Amazing rooms. We did not hear anything from other rooms. Clean and elegant. Amazing breakfast (could be even richer though if they want to compete at the top of the top level). You need a taxi to go at the most of the city center monuments unless you are a walker. The girls at the reception especially maria were very helpful and kind.

It's a nice hotel with a good room but the service is terrible. They don't provide free water past the first day, the staff can't work the TV and Netflix is basically impossible to get working. The stars of the hotel is about a 3.5 star not a 5 star at all. Also the hotel is so far from the city, at least a 30 mins walk. I don't recommend staying here, perhaps maybe for business only.

The hotel is on the other side of the bridge from the city so if you are exploring choose a location within the city instead. They didn't have any umbrellas when asked. The next day when they found an umbrella it was broken. They only gave us water in room on first day, after that you don't get any water replenished and have to pay for water in your room. The TV is poor quality and you won't be able to connect it to get any English channels. Overall a 2/5 for us for cleanliness.

Perfect spot - close to old town and Triana. Very friendly staff, good breakfasts. Spectacular view from the room and also terrace on 37th floor

This hotel boast luxury, however, the experience says otherwise. Our tour group was allocated rooms on level 22 however the air conditioning was not working on this floor which the management knew. Some of the group were re-located the first night and some of us had air conditioning the second night. In our room the bedside lamp was loose and falling off, the TV was not working and the safe was locked. We had to get all of these defects fixed.||As the hotel was fairly full, breakfast was served in 2 locations on the 38th floor, the first morning, despite the fact that our whole group was allocated the larger area, we were told to turn left to the smaller area, which had an inferior selection of food on offer. There was no reason for this.||We were also not happy with the location of hotel as it was a fair distance to walk to any landmarks.

Fantastic hotel. Stayed a couple of nights for business and can say it’s a very comfortable place to stay. The rooms are spotless, spacious and welcoming. Won’t hesitate coming back again!

Pros 1) The rooms are lovely and comfortable 2) The view from the rooftop terrace is amazing - great view of the entire city of Sevilla 3) In the night, the views from the terrace are magical- highly recommend 4) room service was quick and efficient 5) elevators were nicely managed with a security system where in you have to use your room key to go to the floor you want to go to. 6) there is a taxi stand outside the hotel Cons 1) Front desk reception and reception management is horrible - they are like robots - especially the lady who works there and her manager - all they know is to preach their policy - this is the hospitality industry for God’s sake - there is something called ‘Customer service’ and hospitality standards and some exceptions to policies do exist in unforeseen and humanitarian circumstances - they have no idea about all that and are mechanical robots - they need to understand what customer service means 2) Front desk reception lures you with a breakfast of 18 euros per day which needs to be availed of for all days of the stay - otherwise it is 24 euros when you pay upfront. If you avail their promotional rate and then want an exception due to unforeseen situations like family emergency , train schedule changes etc. , nothing is allowed - they are rigid robots working in the hospitality industry - have not heard of the term called customer service. Please change this ridiculous business minded policy and show some class and finesse befitting a 5 star hotel. 3) Breakfast buffet for a hotel of this nature is mediocre - first, the staff is very few ( 3 staff) running here and there and cannot cope up. The food area is not cleaned and has left over plates etc. The breakfast has limited vegetarian options. If you do not eat eggs, the options are fewer. There is no visible omelette station- if you ask for omelette, they will serve you. The pastries are very poor quality. They don’t have basics like greeting people when they come from breakfast - as staff are so busy and cannot cope up with the work load. This is a management issue and not a staff issue. Overall, the breakfast quality and experience needs drastic improvement 4) it is difficult to walk to the city center in the heat of Seville . Google maps states sierpes street is 25 min away from the hotel - not true - it will take for ever to walk. Unless you are a fitness freak, a normal person will need a taxi to commute to the city center. The hotel is a bit far from the city. The roof top terrace is the only saving grace of the hotel 5) reception area needs to be improved - just a office like set up with a few chairs- but the terrace more than makes up for this. At least , the reception area is better than the staff working there who are robots who do not know what customer service means.