Eduardo Hernandez
Google
The rooms are very small and antiquated.
Edit: on top of all of the issues we already had, in our last night the hot water in the building stopped working. I asked the front desk if they could help us and they told us that there was nothing they could do about it because it was 10pm. I asked several people in the hallway and nobody I spoke to had hot water in their room. This has now been the most troublesome hotel I’ve ever stayed at. I truly do not understand how poorly this place is run.
We were traveling in a group of 8 and when we checked in, were told we could not dine together, because we had been assigned different dining rooms. When we asked if they could allow us to dine with each other since we were traveling together, the staff replied with “not my problem”. It was very disappointing that we paid for an all-inclusive resort expecting to vacation together, only for the hotel to isolate us from each other and refuse requests to accommodate us as a single unit.
Additionally, I had an issue where a night security guard, Emilio, did not let someone in my group get upstairs despite them being a registered guest, and wearing a wristband for the resort. He stopped her at the lobby in the middle of the night and wouldn’t let her advance. She speaks little Spanish so could not understand what he was telling her. I had to have her put me on the phone with him to ask him to let her upstairs. His response was “you don’t tell me what to do”. After some back and forth, he eventually conceded that she was in fact a guest, and was allowed upstairs. Instead of apologizing for the misunderstanding, he faulted her for not telling him that she was a guest. I brought this concern up to the staff at the front desk and they were completely rude and condescending about it, telling me that Emilio is not joking with me, which made me feel threatened and unsafe.
I would not recommend this hotel. Especially for non-Spanish speakers. I’m Latino, so I could communicate, but they were not very friendly to my Asian partner that tried her best to communicate in the little Spanish she’s learned.