Dave C.
Yelp
TL;DR: Expensive for average facilities; poor, unfriendly service; excellent location for Everglades National Park.
PROs:
+ Spacious room
+ Well-stocked mini kitchen with hot plate, microwave, mini fridge and plates and utensils
+ Great location for the Gulf Coast Visitor Center of the Everglades National Park, where you can rent canoes and kayaks and take boat tours
CONs:
- No safe in the room or at the front desk
- Terrible wifi; either wouldn't connect, would drop regularly, or take several minutes to load part of a page or not at all
- No security door lock (just a dead bolt and a contraption on the top middle inner door frame that looks unstable, like someone tried to rip it out and almost succeeded.)
- Heightening the sense of lack of security, window in the bathroom was cracked. The crack radiates from the center bottom of the top window pane, where the latch is, making it look like someone tried to break in. The crack and small hole has been "fixed" with some clear tape.
- No peep hole in the door
- No grab bars in bathtub, and the grip on bottom of the bathtub doesn't have much traction; not good for seniors or the balance-challenged
- Several windows did not appear to have been cleaned in a while
- When we got back to the room around 11:30 after a morning in the Everglades, the room door was open, the cleaning cart outside, but no housekeeping was in the room or even within hearing distance. We called out for the attention of the housekeeper, waited for a few minutes, and went to ask the front desk, who got really defensive and made excuses that the housekeeper must be off doing laundry.
Even if that's part of their regular business practices, the proper way to handle customer service is to acknowledge the customer's concern, apologize, and reassure that the cleaner will close the door to the room when she was not inside cleaning. Furthermore, I don't think it's unreasonable for hotel customers to expect their room not to be left open and unattended when neither we nor the cleaning staff are inside, especially when the room is towards the front of the property right by the main road and sidewalk, which is well-traveled because it is the only road in and out of the national park entrance in this area.
Even if it's a safe town, the risk of loss and liability from potential theft certainly outweighs the minimal effort of simply closing and unlocking a room when it's left unattended.