CAScuba Y.
Yelp
I hate to write bad memories on food/restaurant ... Our first time to Banff, check into this hotel that looks fantastic, our room was spacious & awesome, we didn't have a view but have access to a lovely terrace. We saw a few tables occupied as we passed by the resturant to our room upon check-in. Since we got in relatively late in the day and didn't want to go out, we decided to try the onsite restaurant. We done our research (sadly not from yelp) and thought this restaurant was pretty good. It's like 7, so might as well try it espeically & when I saw elk on the menu from the web site, I was motiviated. We sat down at the table, read the menu, ordered wine and here came the food. First a frozen personal size cheese pizza arrived for our son. OK, since they don't have pizza on the regular menu, perhaps reasonable to serve frozen pizza for kids. The onion soup was nice, slightly salty then others I had elsewhere but overall reasonable. Then bison steak and shrimp and the elk arrived, both look pretty good especially the elk. As we dig in, the problem surface. The elk, I order medium rare, it came out way over well done which turns into chewy brisket, tough despite it looks really good ! The bison steak was the same way, medium rare but arrived well done. Now the grill shrimp were completely the other way around, it was still translucent in the middle and cool, so it weren't cooked through (see uploaded pic). We did not send back both dishes but we did not eat further either, server tried to compensate us by offering free desert and we rejected. Manager came out tried to recover but it was already past 9, so we kindly declined replacement plate but accepted a free ice cream for the little guy. At the end, we weren't charged for the meal but just the wine. It was an acceptable resolution and where the 2 stars belongs. The menu was awesome, just the actual deliver were not up to par.
