Everlance

Terrible customer service. Everlance changed me from monthly pay to annual pay without notice or permission, and not only that, they overlapped my final monthly payment with the new annual subscription plan, so that I was charged double for 10 days or so. That’s not such a big deal, but terrible customer service is a deal killer for me. Nothing but broken promises from their online chat people and from their phone chat people . . . No one ever reached back out to me with a fix or a refund for the double payments. Considering how inaccurate their mileage recording is, I think it’s time to move to a new mileage app for my business. Of course now I’m tied into a one-year subscription that I didn’t ask for….and it’s not refundable should I choose to move to another app at this time. Not happy, Everlance. Not happy.

Terrible. Customer service and problem solving is like talking to a five year old. I've have had months where it did not work at all! There must be a better app than this!!!

Worst customer service ever. I got locked out of my account and called to get some help as I was at a loss. A customer service rep named Taylor was literally the rudest person I’ve had to deal with from any company, including the dreaded cable companies who are known to have bad CS reps. First she told me she has my emails and will get to them when she can. As this is a Tuesday and I use this driving app for work, I was in need of getting into my account sooner than later, I had already missed Monday. At any rate she reluctantly decided to help me, with a huge BAD attitude. I will close my account now based on how rude Taylor was during my phone call with Everlance and switch back to MileIQ. I only left them because I had an old phone and it could not update. Now with my new phone I can switch back to MileIQ and get rid of Everlance and their rude employees who clearly do not value their customers.

Its a decent app but my gosh the communication with the sales team to add people or products is awful! Since day one it's like pulling teeth to give them business. Now we want to expand and I have emailed two people that have yet to respond to my request. This is not isolated to just the sales team. The support and training was almost as bad. While I write this I am asking myself why would we want to stay with them... They dont respond to requests to expand our team ( and pay more ) and heaven forbid they need training or support. What a shame they have a people problem because the program is pretty good

never did this is a garbage app at the apple store in ft worth awful managers but nice employees

Since last Abr 10 I made a complaint because since that month I have been paying for a Premium subscription, where my account is still in the free version, I have spoken with 2 different people and both of them let me After answering, they tell me that they will contact me and they simply stop responding to the emails, while I continue paying for a subscription of which I am not taking advantage of the "benefits." It's been almost 2 months since I requested support, my account is still free. I have already sent evidence of the charges to my card and I would like to know if I should raise the issue with my lawyers since you are not complying with the service that I contracted. It just seems disrespectful to me that they stop answering my emails without giving me a solution.

I've used the Everlance app for the last few years to track my mileage & receipts for my side hustle. Super easy to use and the Exports are my favorite feature. They make calculating my expenses & deductions simple. My accountant thinks I'm very organized!

It was great in the beginning before all their "upgrades." Now you can no longer correct nor edit your routes and trips. I've contacted their support who basically said that's just the way it is now. Very disappointed! I'm losing mileage which adds up greatly by the end of the year. Find another App.