Everlane

I bought many items from Everlane throughout the years including sweaters, tops, denim, jackets etc. Before getting pregnant last year, I got a pair of jeans on an October time sale. Later I got pregnant and was not able to fit into that after wearing for 1 time. Now that I started losing the baby weight, I wore the jeans 3 more times and they just got ripped very easily near the zipper. I took the jeans back to the store, explained the situation. The manager, who didn’t look into my face, looked at my order history and told me she couldn’t find anything for 2025. Well that is true because I was pregnant in 2025 etc. She then said she doesn’t remember the button style. She then offered me to buy a new pair of denim for 40% off but they were already advertising for up to 40-50% sale on selected items. Long story short bad customer service and also bad quality of jeans. Why would I pay that premium ever again to Everlane if I will not get any suppert?

Like a previous user, I also felt uncomfortable paying for an item. The cashier expressed irritation when I asked for a printed receipt since apparently she could not complete the sale until I gave my email address. This kind of business practice should be illegal.

I was at the store on Thursday, June 19, and the staff was amazing! So helpful! Kudos to a person in blue-lens sunglasses, you made my day! :) I have never had a bad experience at this store, so I am quite surprised by some bad reviews.

I purchased a pair of expensive selvedge denim jeans from everlane and they were great, but got completely destroyed and ripped in multiple places in 7 months of regular use. I would expect quality denim to hold up better than this which is why I chose to shop at everlane in the first place. I took them to the store and they said that was regular wear and tear. I am really disappointed in the quality of their jeans and won’t be going back.

I had an amazing shopping experience at Everlane, thanks to Monika's outstanding service! Finding the right pair of jeans has always been a challenge for me, but Monika turned it into a genuinely positive experience. She was incredibly attentive, checking in frequently and providing suggestions that not only fit my body perfectly but also boosted my confidence. She also went above and beyond by helping me pair my new jeans with some great outfits, making the entire process enjoyable. I highly recommend finding her out for anyone who needs a fun and skilled stylist. Thank you, Monika! You truly made my day!

Been shopping online at everlane for years and was so excited to visit Seattle and actually go to the real life store! Store was well stocked, beautiful, and ALL the staff were so friendly and so so helpful. They were out of stock in what I was looking for for a couple items, but they did such a good job of trying to bring me other things and also made it clear they could put in an order for me. Bottom line— great sustainable clothes with phenomenal staff.

Everlane is hands down one of my favorite brands. I have been to this location before but yesterday’s experience left a really bad taste in my mouth. The young woman who rung me up was polite and engaging with the customer in front of me but did not greet me and seemed merely irritated at my presence. I also got home and looked at my receipt to find out that she did not apply the 25% discount for the Supima cotton rib tanks advertised by the register (which is why I added last minute). Unlikely to make the drive from south Seattle for that experience and will likely stick to online shopping.

Not sure why this store has mixed reviews. My experiences have been positive so far. Wonderful customer service. The staff are friendly, very attentive and check in at the fitting room at a reasonable occurrence. I had some confusion about some of my orders and the staff were able to resolve it. The staff can put together carts for you and order online directly from the store. As a predominately online Everlane customer I love having a nearby store location to try products on

I've ordered from Everlane online for my birthday (Circa 2020) because I liked that they were targeted as high quality/value and lower waste. I didn't have much luck with the fit or sizing and the designs are very restrained basics. I was looking for some new clothes for a graduation and I saw they had a brick and mortar shop I decided to give it another shot (Summer 2021). I go in and ask for the size of jeans that I was wearing that very day and a blond lady tells me "I don't think you're that big...." and makes a face. Yipes!! I didn't know what to say to that and gave her the benefit of the doubt- maybe they are making a new style denim that runs larger rather than the ones I'd bought before that ran smaller? So I just took the ones she recommended and lo and behold I couldn't pull em past one leg because the were...Not the correct size. Shocking I know. If you're trying Everlane for the first time, don't be shy and make sure they give you at least one item in your actual size haha- if you like their material maybe even size up and take it to your local tailor to achieve the best fit. I won't be buying in store or online as it would appear I'm not their target audience haha.

Fool me once, shame on you; fool me twice, shame on me. Why is everyone in this store pretentious and unkind? First time, okay sure maybe the workers are having a bad day. Second time, they refuse to acknowledge your existence. I was in the store about a week ago and actively browsing the sweaters. I picked up a few I wanted to try on and not once did any of the workers there approach me to ask if I would like a dressing room. No big deal, yet I was the only one in the store. They refuse to make eye contact, greet or seem friendly the last three times I've visited this store. I will not be returning which is disappointing because I truly love the brand and clothes.

Terrible customer service. I won't be shopping there again. The merchandise is overpriced and they are inflexible about how they deal with returns.

Really nice quality clothes for the price. Purchased couple of pants for my daughter, shirt dress online for me and canvas jacket for my 90 year old mom! One thing we all noticed, was very nice quality.

Very poor customer service from sales staff to management. I was in store a few days ago and the sales associates acted annoyed to be asked for help. While I was checking out, I overheard the manager being extremely rude and condescending to a customer. As much as I like the clothes, I will not be returning to their brick and mortar store.