Jennifer R.
Google
I moved in in 3rd week of August. I hesitated a lot on deciding to move here because I saw the bad reviews and heard second-hand accounts of roach infestations from past tenants. Ultimately decided to lease here because of good location & views, and yet I found a roach crawling down the arm of the EVO-furnished couch less than 24 HOURS of moving in.
I've submitted maintenance requests over 3 weeks ago for numerous things (including broken oven, stained carpets, water leak damaged walls, loud clanking noise from AC, loose shower head-wall fixture, etc.) and no one has come by. Ironically, the one time they did come by was to lock up the unused room and all other issues are still unattended to.
The leasing office staff are great when I come by with assurances that someone will stop by soon to help, but ultimately- if things is not getting fixed for weeks, what's the point?
Also, I swear the facilities are just an attraction to draw new and naive residents. Why is a gym that gets heated from sunlight through massive windows NOT air-conditioned in the summer?!? How does the deepest part of a swimming pool barely come up to your waist? How is the printer in the 'business center' constantly out of paper? What's the point of a package room that's meant to have packages organised per floor, if all the packages are thrown about on the floor anyway? As for security- more than half the times I've been able to enter the building without my key fob because the front doors are always open and the guard does not even look up.
Based on other reviews, I'm already fearing and fully anticipate issues with receiving my security deposit when I move out.
I see Newly is replying to the reviews and suggesting we "contact you directly at liveatevo@greystar.com". That's not Newly's direct email- I've spoken with Cheri, Melvin, and more through that shared address. The last email I sent was on August 21st and no one replied to that one either. I've already done my part of submitting issues through due proper process. We don't need carpet corridor carpet to vinyl flooring replacements. Please just send someone to deal with my maintenance requests.