Excellence Playa Mujeres

I had such a great experience at the Excellence Playa Mujeres. The views and pools are beautiful and the food and drinks are great but I think what sets this place above the rest is the customer service. The staff are so incredibly friendly and kind. I want to give a special shout out to Josue with the Excellence Club concierge for making our beach day perfect and comfortable and Angel for waiting on us and making sure we were well fed and hydrated the whole time. Naomi and Jesus were wonderful as well and a pleasure to get to know. We are already looking forward to our next trip here! Thanks to all for a very pleasant stay

Excellence Playa Mujeres is a must visit resort in Cancun Mexico. It brings forth a good luxurious lifestyle for the people in it. The fun events are well planned and have good variety. The bartenders have amazing skills & are great communicators. Each restaurant is unique. BEST PART: Every restaurant has its own take on vegan food which is very important in current market. This vegan food tastes good and is presented well. This is a huge edge. Special Mention: Enrique and Laura from agave stepped up on the luxury service & truly brought about the brand of Excellence Playa Mujeres. They made the effort to make every dine in experience memorable. They would remember our choices & do the extra work for us. I was attached by this definitely.

Our stay at Excellence Play Mujeres was extraordinary! The food was amazing, the ambience was fun yet relaxing, and the amenities were everything you could want and then some. However the best part of the resort were the employees! We were treated so well by everyone who worked at the resort. They all were so welcoming and happy, they made everyday better than the last. Some stand outs for us were our waiter at Magna and Oregano Alan. He was so much fun and kept us laughing every time we saw him. Plus his service was exceptional. At the club beach Cesar, Alberto and Lucy amazing. They kept us comfortable and happy and were incredibly attentive. We went back to their section everyday for a reason! Saving the best for last we have to mention the hilarious Alphonso! He is the tennis pro at Excellence and is the funniest person you will meet. He made tennis and pickle ball so much fun. We went to see him everyday just to experience the joy he radiated. I really wish I could remember the name of everyone who helped us because every person was truly top tier. We are so grateful to the employees for making our vacation better than we could have ever expected!

We came for our ten year anniversary with our best friends and literally cannot express how far it exceeded our expectations. Everyone was so incredibly kind, thoughtful and attentive. Josue and angel swapped out your water if it got warm before you drank it and remembered your drinks and preferences. They smiled and cared and make you feel seen and heard. The whole resort is so clean and every detail was cared for. If you are thinking of booking, don’t think anymore. It is absolutely worth every penny!!!

Our stay at Excellence Hotel was nothing short of extraordinary! From the moment we arrived, the hospitality and attention to detail were impeccable. Especially when we told them we were here celebrating my birthday! We want to give special recognition to Cesar, our concierge, who went above and beyond to ensure our experience was perfect. Whether it was arranging activities, providing recommendations, or simply checking in to make sure we were enjoying ourselves, Cesar’s dedication and warmth made all the difference. Jessica, our waitress, was equally incredible. Her friendly demeanor, attention to detail, and genuine care for her guests elevated every dining experience. She ensured our meals were perfect and always made us feel welcome and valued. Thanks to the exceptional service from Cesar and Jessica, our stay was unforgettable. We highly recommend Excellence Hotel for anyone seeking a five-star experience. We can’t wait to come back!

Josue and Rubi have been wonderful today at the excellence beach club! They have been incredibly helpful and kind. They go above and beyond with their care! Today has been another wonderful day being taken care of by Josue and Rubi at the beach club! We also spent the day at the pool with Lucy and she is so wonderful!!!! Such a happy and hard working human who is so kind. Fernanda also stopped by and brought us little monkey drinks for our last day!

1. Today, Nov 7, 2024, we were out at the Club beach area. Had incredible service from Josue and Jullybed. Lots of energy, smiles, and overall great time with these two. Can’t say enough about the experience here at this resort and, specifically, the friendliness of the staff. We have been to approximately a dozen resorts and this has been the best for service and smiles. Highly recommend! 2: Fantastic experience at this resort. Our Beach Club level concierge Fernanda and our waiter Angel ensure all your needs are met. Service is impeccable and would highly recommend this resort to family and friends.

It was our first time at Excellence Playa Mujeres and we were amazed at the service and the quality of the food. All staff members were friendly and attentive, and always making sure they did what they could to make our stay a great one. Definitely recommended for your honeymoon - they make it extra special! You can choose to relax and hang out around the quiet areas, or you can make friends and interact with people at the pool bar.

I am grateful for another amazing trip to Excellence Playa Mujeres. You can't help but be relaxed by all of the pampering. Although everyone was great there are definitely some team members who stand out. Virgilio was our server at the main pool and was kind, attentive - and remembered me from a previous trip before I even realized it. You don't get that attention to detail just anywhere. We also had the treat of getting the amazing watermelon "SanDelicious" drink from Emiliano on our first day when we were at one of the adjacent pools. I will be thinking about that until I return and hunting him down to get another one when I return. Anyi anticipated our drink requests before we were even thirsty again when she was our server the first day. They make you feel like you're not a bother at all. For meals I made special trips to the buffet to see Tonatueh because we see him every visit and he always welcomes us back. At the Grill Antonio was perfect. So professional and lots of smiles as he helped us make our choices. And of course Cesar always delivers with the martinis before dinner. We saw the Queen show on this trip and it's the closest to Freddie Mercury performing that I can imagine. This is my 7th or 8th visit and I always leave looking forward to my next visit.

We stayed in room 9256 of the excellence club building 9 for 6 nights. I would rate our time here a 4/5. Room: Very nice and clean. No complaints. Was very close to the elevator and main restaurants. Restaurants: We went to Las Olas (4 times), Oregano (twice), Magna (4 times for breakfast and once for dinner), The Kitchen Table (once for breakfast and once for lunch), and Agave twice for dinner. Las Olas was amazing for lunch on the beach. Very quick with service and bar was never that busy. Oregano was amazing. We had gotten in at a weird hour and only Oregano was open and it was wonderful. Fried Calamari was a favorite. Magna was apart of the excellence club benefits. We loved it for breakfast. It had a quieter atmosphere and food was made to order. Alan was an amazing server and remembered us a few times! Dinner was great as well but a little too fancy for us. The Kitchen Table was another breakfast and lunch option for us. Breakfast was okay but it was a buffet and we were quite spoiled with eating at Magna. Agave was very good. They had changed up the menu one night for Mexican Food Fest and I had some interesting options. The next time we went it was back to their regular menu and I loved the tres leches! Excellence club: It had a few benefits but I wouldn't get it again. We really loved Magna but that was it. Check in went well once we got to the building. There was a 20 min line to get in and check in with security at the gate which was a little frustrating. I'm not sure what the hold up was. The private pools were nice but very quiet. It can take up to 20 mins to get a drink after ordering. So we always order two drinks each time. Manuela and Rubi were great! We didn't get the Bvlgari toiletries. We had the L'Occitane toiletries instead. The daily fruit and treats weren't all that. The main thing we enjoyed was Magna. Pools: The pools were great! Very clean. You have to get there early to score one of the beds. I didn't see many servers around the pool to order drinks from. Only when we were at the excellence pool Manuela and Rubi were there taking our orders. The main pool bar was hard to order from. There were a lot of people and sometimes I felt looked over and others were assisted before me. It was faster to get out of the pool and go to Sol Bar and order drinks. You also couldn't play music and the excellence pools were very quiet and didn't allow music. I wish there was just even background music. Aqua world excursions: I would not book them again. Jet ski excursions were a 10/10 but the Catamaran excursion to Isla Mujeres was 2/10. We were picked up at 9:30 but didn't leave until 10:10 due to a couple not showing up. The other couple with us paid $218 while we paid $195 so there were price discrepancies. We got to the port and realized that there were about 60+ other people going on the same boat. They didn't have enough seats in the shade. The bar on the boat was nice though. We had 3 stops: snorkeling, downtown Isla Mujeres, and Zaza Beach club. Snorkeling was fun but a ton of people in the water and I kept bumping into people. After that, they had a deal for $100 for 2 hours for a golf cart. I think that is high and you can probably get one cheaper on the island. The whole outfit was confusing. They just dropped us off on the island and shoved us on a golf cart. We got lost and ended up on side roads. We wasted an hour doing that. Got back and got on the boat. We went to Zaza Beach Club and it was awful. Buffet included meat wise, chicken and hot dogs. Pool was very cloudy and had overpriced shops. Don't recommend. we got picked up at 9:30 and got back at 5:20. You would be better off going by yourself on the ferry and renting a golf cart on your own. Entertainment: We enjoyed the night shows. Our favorite was the Burlesque show. There isn't much entertainment for those who like excitement. That is why we got the jet skis for a couple hours. I only recommend that from Aqua World. Staff: Wonderful staff all the way around. Antonio from Oregano was very kind and on top of things. We had him both times when we went there. Manuela and Rubi were fantastic at getting our drinks and very kind. Alan from Magna was excellent and we loved having breakfast with him as our server every morning. Lastly, Alejandro from the Excellence concierge pool was very kind and attended to our needs. Spa: We had the honeymoon package so we got a free Look Inside massage and Hydrotherapy. Both were very nice. We didn't do any other things at the spa. We thought it was very overpriced. $600/couple for a massage. Gift shop: Very overpriced as well. $55 USD for a paperback book. Make sure you bring everything you need. Sunscreen was also around $40.

I have visited this resort twice, and twice I have had issues with the hotel transportation (Seasons) on my way out. I love this resort, I would recommend a stay here, I do not recommend booking transportation with them (Seasons). Summer 2024- the hotel gladly took our payment for transportation. This transportation, however did not show up, on our way out. By the time that we sorted this out and found alternate transportation, we left the hotel 2 hrs before our international flight. The airport which is 30-40 min away... Fortunately, we had priority check-in and did not have to wait in a line, otherwise, we would have missed our flight. They said they will reimburse us, that remains to be seen. Summer 2023- the booking said transportation was included. They failed to mention, that said transportation would only pick up one guest, as our flights arrived at different times. So we paid ($100) for transportation. Upon check out, the hotel said I owed $100 for transportation, at which point, I presented them with my receipt. They did not care for my receipt, and said I had to go down stairs and sort it out with Seasons. Seasons was, of course, closed. Fortunately, I did not have a flight to catch, otherwise I would have likely missed it, and would have been gorged to pay the $100, and hoped to be reimbursed. I waited an hour for Seasons to open. Turns out someone did not hand write it in the notebook. After multiple phone calls back and forth phone calls between the drivers, Seasons, and the lobby- i was finally allowed to cjeck out. I like the hotel, but they need to get their communication straight. The service, otherwise was great. Floricel, Emiliano, and Jessie were amazing!

This place is very nice and vast. First we got pick up at the airport there's 8 people on our group with different reservation and was put in different pick up van... Took 40-45min from the airport to the resort... Then when we got drop off we were welcomed by the bell desk team got our luggage down, some refreshing wet towels for our faces then was turn to a desk with some champagne waiting for us and ticket for the luggage.. Then we went straight to the front desk, as the first couple in the group we were first to check in, and the person who was checking us in said room was ready and then she offered if we want a suite? So we're like yeah that would be great she just wait at the lobby for a bit... then after 10-15min she said she's still checking on the upgrade she said go have some lunch for now... so we did... Then our group start arriving but rooms where not available yet because their suite is not ready yet, so we all ate together and came back to the front desk at 2:45. When everyone check in EVERYONE after us got the upgrade BESIDES us the first one who checked and I'm like wait what? We end up not getting the upgrade that we were willing to pay for but everyone after us got the free upgrade? And I'm like how did that happened? I had a feeling while we were all waiting everyone mentioned that they were all waiting for a suite while us were waiting for just a room and maybe a suite. At that point I was already pissed. And the front desk were not really knowledgeable I'm not sure if she's new but she just didn't know. Anyways she made us wait for 1 1/2 hour for nothing and end up getting a regular room. My point was don't offer a suite that you don't have or sure have then give all the 4 other suite to the people after us. It's upsetting. The room was nice and spacious Even it's not a suite or pool or 2 floors. Because this is an all inclusive resort please bring a lot of $1 for tipping if you or do money exchange. We didn't had a chance to try 3-4 Resto because we're busy. But we enjoyed the different events they had in the resort. For example concert, painting, dance lesson etc... Besides the bad check in it's a nice place to stay at, everything is week kept from the room to the garden etc. Everyone is very nice besides the front desk and the host at the lobster restaurant they need a little bit more customer server training. The resort is so huge the pool and beach is a little walk to the from that were in but that's alright. The sand is so fine and our resort area they kept the sand clean and they will be taking it make sure that there's nothing sharp to be step on. The cabanas are really nice to take a nap they have volleyball as well. They provide towel and the drinks just keeps coming, having your own cup helps to just pour it in as you order or just for hydration everyone we order a drink we order bottled waters the room comes with bottles drinks as well and if your service the room they replenish it. Over all it's a good experience. During our stay there's been 3-4 wedding happening,

We've been here in 2017 and then again in 2019. First time back post Scamdemic. It's a 4.5 hour flight non stop but it's worth it. The Excellence is stunning. Sure, there's the first day, don't like the room, we want something better kind of stuff, but that is a common theme with me, but other than that the Excellence is one of the nicest resorts we've been too, actually Hotel Ziva in Puerto Vallarta all I can compare it to ( Mexican resorts ). The grounds are immaculate. The food is amazing, I am not certain who anyone can complain? Bismati and Lobster house always stand out for us. Staff is the best, always get into the Excellence Club if you can, I'll show a few pics of the view from our room. December is a great time to go, first couple days cloudy and chilly with the breeze on the beach, but you have great drinks and big warm brown towels to bundle up with. The rest of the time was sunny, but in the mid 70s, get your tan comfortably. My skin seems to bronze to a Lucious golden hue in Mexican resorts, moreover at the Excellence. Spending NYE was great, it's all great. Already booked for next hear. Go, and go soon. Ps Adults only, so much better.

Blown away by the amazing service and quality provided here. Pros: excellent dining at many of the restaurants, great service at various bars/restaurants/activities, they have given a lot of thought to little amenities/services that helped a lot (i.e., laundry line in bathroom, slippers in room, their app (use it!!!), etc). Cons: evening show volume was pretty loud, bathroom privacy in suite is limited. We loved Basmati, Agave and Lobster House. Service, food and ambiance were outstanding. Our server chose dishes for the table at Basmati and Agave and we loved all of the recommendations and many of us tried things we wouldn't have normally ordered (ceviche). Good coffee and pastries at Aroma, too. Buffet at Kitchen Table was huge with so many offerings (omelet station, pastries, juices, fruit, yogurt, cheese, pre-made dishes, etc) - all of it pretty good. We had big hopes for The Grill and Chez Isabelle but it was a little underwhelming. Quality of steak (ribeye) was low - lots of gristle. Heard the picanha and tenderloin were better. But, the empanadas and peanut butter cake were to die for. Chez Isabelle took longer than our normal dining time (average dining was 1.5-2 hrs for 6 of us) - it seemed they forgot to put in our entree order. We were told it would be a couple minutes and then we waited another 25 min+ for our dinners. By the time it came, it was warm but not hot. It progressively got darker too and they kept the lights dimmed pretty low. Some of the bars can get backed up before/after the nightly shows but the staff did great to keep up with everyone. Great selection of drinks - some mid level shelf stuff but most of the cocktails on the menu are made with rail unless specified. Also, some cocktails aren't available at all bars so just be aware of that if you find one you like. Good house wine selection (sauvignon blanc, chardonnay, merlot and cabernet). Our room was comfortable and we loved the turn down service. Sometimes we wouldn't get bar service in our room to replace waters/snacks but the staff did great with everything else in our rooms. Also, there isn't a full door to the toilet - the shower and toilet have their own areas with frosted glass doors that don't go all the way down as it's an open concept so there isn't much privacy. The shows were great, if a little loud, with very talented performers. After you get over the shaking from the noise, you can enjoy the entertainment quite a bit! Loved the silent dance parties!! Also really liked the smaller group sessions - bike ride (pretty short and easy ride), and crafts (bracelets and popsocket beading). The staff were attentive, friendly and engaged. Heard some people griping about little things (pool temp) but you can tell the staff really try hard to deliver. We saw people EVERY day cleaning every inch of this place (buffing statues, wiping down garbage cans with a magic eraser, mopping floors). They really go the extra mile here and we appreciate all of their hard work. Can't wait to go back!!

Overall very relaxing. Bed was so comfortable. Everyone was so nice and went above and beyond with any assistance you needed. Very organized with the transportation to and from airport. Food was just above mid for me. I knew that was the possible con of picking an all inclusive resort.

Hands down my favorite all inclusive! I've been coming here for 8 years and look forward to my yearly trip. Service is amazing!! And the food and drinks are great for all inclusive. Expect the food to not be Michelin quality but it's very enjoyable! I recommend doing excellence club if you want a more quiet and relaxed vacation with top shelf liquor and an exclusive restaurant.

Absolutely everything, our second visit and the accommodations and staff are incredible. Already dreaming of another visit and we have 6 days to go!

Excellent all inclusive adult only resort. Staffs were friendly, foods and drinks were amazing. Have plenty of activities and shows for the guests. Never felt bored. Highly recommended.

EXCELLENT!!! Oscar at the lobby bar is the best. You need 4 more of him! Thank you to the staff for the great service!

I'm currently staying at Excellence Punta Cana, a property I've always enjoyed and recommended in the past. However, I am incredibly disappointed by an upsetting experience that has seriously affected my stay. I had an encounter with one of the pool servers, whose name I believe is Vidal, that left a very bad taste in my mouth. While I understand that tipping is encouraged, it is certainly not mandatory. After delivering our food, he lingered uncomfortably close to our daybed, clearly expecting a tip. This hovering made our group of six feel extremely uneasy. To make matters worse, he said "wow" three times, in a tone that was nothing short of passive-aggressive. On top of that, there was a missing item from our order! Does he really expect a tip for mediocre service? I don't get it. This type of behavior is unacceptable, unprofessional, and frankly, off-putting. It completely contradicts the level of service one expects from a resort of this supposed caliber. This experience has made me rethink my view of this property, and I am now seriously reconsidering whether I will ever recommend or stay here again. Such behavior is not just disappointing; it's a disgrace to what has otherwise been a beautiful and welcoming place.

There are so many amazing things about this resort. But there are a few key things that made this a very unfortunate stay. The biggest thing is that the entry level rooms are NOT all inclusive. NOT INCLUDED: 1) access to 3 of their nicest pools. 2) access to 1/2 of the beach... the side with the nicest chairs. 3) The nicest restaurant on the property 4) Top shelf alcohol. The biggest bummer of not having access to large portions of the property is that the pool and beach chairs get taken up VERY quickly. We walked around for over an hour looking for a chair by the pool. For the amount we paid, it would be nice to not have to fight for a chair. (The "off limits" side had a few open chairs we couldn't use. The app seems nice, but wouldn't pair to our room and wasn't very functional. We did a "pre check in" and were asked all the same questions when we arrived. So I don't think it actually did anything. When we made our reservation, and twice upon check in we noted we were celebrating an anniversary. When going to our room we saw many other rooms that were decorated for anniversaries. I was excited to surprise my wife as we walked up to our room only to see that somehow they missed all the special stuff that was suppose to be at our door, and nothing inside either. Pretty big bummer to travel this far, and communicate 3 times, only to feel over looked and less than everyone else on the property. I will say, the staff is amazing. Every server at the bars and restaurants are top notch. Housekeeping is excellent. Food is good. Property is immaculate. So clean and well maintained. Even the front desk is very professional and kind. It's mainly the management that doesn't come out from the back office or try to make things right, and the tiered system of inclusivity that really dampened our experience.

This is the Excellence Playa Mujeres resort north of Cancun. It's wonderful. We had a great week here and look forward to returning. This resort is adults only in a beautiful Cancun beach setting. It's well maintained and the staff is super at assisting you with whatever you might need. My restaurant assessment: The Grill was excellent. Excellent food, excellent service. The Kitchen table. Breakfasts we're exceptional. Creative food and lots of it from omelets, sushi, garlic bread, sausages, several different potatoes, great guacamole, rich coffee, and on and on. Las Olas: a snack bar. You can menu order or you can serve yourself. Food is very good - Ask for habanero sauce for more kick. Best pizza at the resort! Oregano: delicious. The shrimp, scallop risotto was our favorite dish during the stay. Open air to the beach, gorgeous view. Nice place! Flavor Market. We really liked it. Small portions of a plethora of various dishes, all great. Some with a nice kick! Awesome! Chez Isabelle: the French restaurant. It's not our favorite. Escargot was served in a pastry shell instead of the hard shells, other foods just ok. Wear shoes not sandals or go back to your room to get them. The lobster House. We only did lunch so maybe dinner is better. For lunch, very limited seafood. Lots of vegetarian options. Open air to the beach, gorgeous view. Basimidi: 20 min wait while most tables are open. Appetizer came with 2 chips. Very loud, can't hear anything, we were put between 2 party tables. Took food 1.5 hours for food to be served. Portion size was very small, order extra rice, pitas!

Our honeymoon was fabulous! The food, drinks, room, etc was outstanding. We will be back!

**Review: Excellence Playa Mujeres, Cancun** Wow, what a trip! From the get-go, Excellence Playa Mujeres made us feel like royalty. A huge shout-out to Vilma, the Food and Beverage manager. Honestly, every meal felt like a special event because of her team's magic touch. Adriana, our Guest Services guru, was on top of everything. She made sure our stay was comfy and smooth, always with that extra sprinkle of care. Major appreciation vibes there! Mornings at the lobster house? A total treat! Miguel and the other servers, including Jose Luis, Antonio made every breakfast feel special. And lunch with Alan? Pure perfection. We can't forget about those evenings at the Grill and Chez Isabel, where the ambiance and food were always on point. A special nod to Hanibal over at Basmati. He and his selection of mouth-watering Indian dishes are reasons alone to come back every year. And, Chef Nyabi at Magna? Hats off! That dining experience was unforgettable. The bartenders, Cesar, Oscar, and Yessica, kept our spirits high, and by the pool, Francisco was the guy! Always there with a smile, making sure we were relaxed and hydrated. Even with all the new flashy resorts popping up, Excellence Playa Mujeres has that special something. It's got heart, soul, and a team that genuinely cares. In a nutshell, if Cancun's on your radar, make Excellence Playa Mujeres your stop. With folks like Vilma leading the way, it's no wonder they're nailing the vacation game. Can't wait to be back in March! And one more time, a huge thank you to Vilma for making our trip so unforgettable.

We had an amazing time at the Excellence Resort Playa Mujers. We chose the Excellence Club option which we are glad we upgraded. There are so many restaurants to choose from. My favorites were Magna (up stairs for club members, the Grill, Lobster Haus, and Chez Isabelle. There is also a nice coffee shop that was open till about 10pm each night- which also has bakery items and fresh fruit. I could only load 10 photos but the view is really as pretty and blue as my pictures show. I don't have any filters on! We will definitely be returning and we are so happy to be coming back. Since being back in the US we have told all our friends they have to try this adults only all inclusive.

Had a great time staying here with my 2 besties! This was our first all inclusive experience and it was a great one. I spoke with other people at the resort and heard more than once that it was their favorite all inclusive stay yet. There were numerous activities daily to participate in and numerous restaurants to eat at. I recommend the pool aerobics they have. Not typically something I would go for but we had such a fun time dancing in the pool. I was impressed by the fire show and the casino night was a good time. The beach was beautiful once you got past the initial seaweed smell. The resort did a great job cleaning and shoveling it away. I meet people on the beach that walked by to enjoy the view since their hotel didn't do the same.

Freddy was my server at Domme's and he was WONDERFUL. BEST SERVICE IVE EVER HAD, not only in Mexico but in all my travels. Always so happy in the morning, seemed to genuinely care about how my trip was going. Same with all of the hostess at Domme's. They remembered me after my first visit and didn't forget me all week. The hotels staff is exceptional. Truly amazing from start to finish. Always felt welcomed, always in the best mood, the staff here in general has been amazing. Check in staff, lovely man that took our bags to our room and showed us around the resort, every single bartender was absolutely amazing. We were served with amazing drinks, food, and some of the best service I have ever received. 10/10. Would love to come back!!

Overall, a nice hotel. After talking to several repeat customers, it appears that some of the managers, like Issac, have left and the service and quality have suffered as a result. For almost $700 a night, the staff could be better trained & more attentive. Sully, Josue, Victor and Diant provided excellent service at the beach. Very attentive & the beach is beautiful. However, the quality of the food has gone down and is inconsistent, except for Magna and Jorge at the Club Lounge bar. It's difficult to get the concierge to answer the phone. The hotel advertises a business center but it doesn't have one. I sent a small print job to Armondt at the front desk. He was rude and acted like it was a burden to print it 2+ hours after I forwarded the document. He wasn't busy when I went to the front desk. But I have heard he is rude from other staff members. He shouldn't be working the front desk. Housekeeping staff was noisy as my room was right near their supply room and close to the theater. The hotel knows this yet doesn't even provide something as simple as ear plugs. The hotel is definitely understaffed for the amount of guests they booked. My pick up at the airport was 35 mins late. Also, a hydrotherapy was supposed to be included as part of our Club package. But every time we tried to book, no one followed up with us so we never received this "free" service. We tried to sign up as soon as we arrived but our rooms weren't ready. Typically, a 5 star hotel will take your name and be proactive with helping you schedule the appointment. Some staff only provide the basics and don't go above and beyond like you would expect for the price point and the hotel's star rating. Disappointed given the cost. The gym is nice but the staff does little to assist. My friend was there in December and the service and pricing was much better. We went to celebrate our mutual birthdays and I told them several times beforehand and at the front desk but after saying they would decorate our rooms & do something special, nothing was done. I must have mentioned the request at least 5 times including prior to arrival. The hotel never responded to my pre-arrival requests.

We came for our honeymoon and had a fantastic time! Every worker has a smile on their face and seems genuinely glad to assist. My favorite restaurants were Spice (can't recall our server's name, but he took our preferences down and came out with a variety of delicious stuff that we loved!), Chez Isabelle, and Kitchen Table for lunch. All the bars and restaurants were fantastic, and service across the board spectacular. Everyone knows Cesar at the Martini Bar is the MAN! He makes fantastic drinks and just watching him work is art. Mauricio at Aroma Coffee Shop was my absolute favorite employee-- he went above and beyond and remembered our go-to drinks every time! I wish we had Mauricio at our local coffee shop back home! I booked a massage for my husband's birthday and he enjoyed it! The spa is very soothing and the services are quite nice. The room was beautiful (building 4, 3rd floor) and our housekeepers were fantastic-- it felt like when we left for just half an hour or so our room had been cleaned up! They even left a little birthday cake for my husband. We had a wonderful time at fiesta night! The main pool is more of a party vibe, and the others are more of a relaxed vibe. It's nice to bounce between both! Anything that wasn't absolutely perfect wasn't even worth fussing about. It took us about 24 hours to begin our planning for next year's Excellence trip. We had a fantastic time.

This was my least favorite of the Excellence resorts. The Excellence club level was nothing special, however the main bar and the swim up bar had 2 ROCKSTAR bartenders, Caesar and Jose. These guys were amazing. Service above and beyond. They made our stay special.

DON'T USE THE "VIRTUAL AGENT" ON THEIR WEBSITE!! I was trying to cancel my flight and not my hotel room and the virtual chat listed all the room reservations and asked me if I want to cancel the rooms or cancel other bookings. I clicked "cancel other bookings" since I didn't want to cancel my rooms. But then it responded that my room bookings are cancelled!!!!! Now I have to book again with a higher price! I was on the phone with the hotel for ~1 hour and they also didn't help me adjust the price!

This was our 1st vacation in 2 years so we wanted to go to a place to be pamper and relax. Stayed for 1 week at Excellence Playa Mujeres and truly enjoyed our time. Resort: Check in was smooth and you're taken to another area if you're part of the Excellence club. Manuel helped us and he was very friendly and nice. I did not like the first room in the 7 buildings and he was able to get me switch the next day. Our room 9358 was great, had nicer view of the ocean and quieter then the 7 buildings. Would recommend the 9 or 8 building for the ocean views. The resort has a clean and comfortable decor, very spacious rooms (we splurged with an ocean view and excellence club), and plenty of bars and restaurants to choose from. Restaurants: Our favorite was Magna, Chez Isabelle, and Toscana. Magna and Chez offer nice steak if you are craving red meat but also have other options. Toscana had the biggest portions and the pasta and margarita pizza was yummy for lunch. The food in Spice was a bit too sweet for my taste and the tapas at The Flavor Market was bland. All menus are on the app so you will need to have your phone with you to order. Bars: they have many different bars located throughout the resort. Most make their drinks on the light and sweeter side. May want to add an extra shot for the nice kick. By far our favorite was The Excellence Lounge. Only place where we found premium alcohol. Jorge the bartender is a delight. Literally had my drink ready before I order and came over to refill my martini before I even ask. His service was really amazing. We also frequented Aroma for the coffees and bite side treats. The workers in Aroma are alway very lovely. Rooms: Are very spacious with little touch of details such as slippers and welcome flowers that make you feel special. Only complain would have to be the toilet or more specific the door. It's glass with the center frosted. That leaves portions in the edge completely clear and it's not a full door to the ceiling /floor so you hear and possibly see more then you like. Even as a married couple I'm sure there are certain instances where privacy is necessary. Spa: If you like strong deep tissue massage you will be in good hands at their spa. Ignacia & Amparo (1st visit) and Ingrid & Yasmin (2nd time) really worked out a lot of the stress we were holding. The hydrotherapy usually comes with the massage 75 min and up will include you following a set routine of shower, steam room ice/hot tub, and hydro massage. It ends with a short neck and head massage all done outside. It's a nice relaxer to get you ready for the main event. Service: Most of the staff we came across were lovely. We are usually greeted us with a smile. Two exceptional staff we want to acknowledge is Ruby our cocktail server at the beach and Lorena from Magna. Both provided exceptional services and took the time to get to know us. We were always greeted like friends and they were both so genuine. Both ladies took time out to get to know us and made our stay there more special. Overall: this is a place to come to when you are looking for relaxation and good service. If you are looking to party and dance the night away there are better options. Shows, music, and performances are done by 11:00 pm the latest. There's also not a "club/lounge" area to go dancing. This is a wonderful place to recharge

Amazing, every part especially the Martini Bar with Cesar and Job. Resort clean, pools everywhere, great day bar service. Rooms are clean and a nice turndown service.

So so much to talk about this place! Honestly it is in short a great place to relax, the crew are fantastic for the most part, the food is as good as all inclusive will get you, and the drinks very much the same. I don't think you can much better with the all inclusive idea and charge per night what Excellence does. So I would definitely recommend going. There are a few issues I had however that I think deserve addressing as this place is fairly pricey. 1. They struggled to keep up with food/dining speed, it could happen that you wait 1-1.5 hrs to get a table and then it's possible to wait another hr to get your food. Where I'm going is you miss not of the shows, or events because your stuck inside. I also do not like that the menu is on your phone only, I get the Covid thing but come on the point of vaca is to not have a phone. 2. Organization/ concierge really struggles. If you need help with a covid test, ride to the golf course, or something outside of the hotels scope do not expect it to be taken care of. It would probably be faster to just plan and research yourself. They just had a overall feeling of not sure or can't help you sorry. Other than those two things it was pretty solid and would recommend. Couple shoutouts to the crew, Heydi, Hermillio (pizza guy), Daniel, Jose, and Carmen.

FIRST TIME HERE AND WONT BE THE LAST. All service was provided with a smile. Antonio the bartender stands out exceptionally with around the day service and never has a dry glass. Thanks to all

The hotel itself was beautiful and secluded. But from the moment our group arrived to the very last minute we left, this hotel was problem after problem and the staff here were very ignorant on trying to solve these issues. The AC went out in my room and instead of another room, they sent a handy man to come fix it. AC broke again in the middle of the night. Pool bar takes nearly half an hour per drink ordered, and the front desk only picks up the phone half the time. Speaking of the front desk, every time i call the front desk, they don't understand me and just hang up instead of maybe transferring me to someone who speaks English better. Even checkout was a nightmare! After my party and i checked out and got on the bus, they ran up to us and said they forgot to charge us for the massages we ordered. It was just a whole, unprofessional mess. Paying for anything i ordered is fine... but how do you forget to charge the room? I had to ask the driver to wait for me and asked to open the luggage trunk so i could get my wallet out. Please save yourself the headache and just skip this place.

This is an excellent resort. The people working here do their absolute best to make you feel welcomed and comfortable. There is so much offered at the resort that I would advise you to plan ahead and do a little research ahead of time regarding day trips, on site dining, shopping etc... The beds and rooms are very comfortable. Most rooms as far as I can tell have a nice view. You get what you pay for here - You are in the tropics and there is nothing the staff can do about that ---- so drink a lot of fluids, wear sunscreen, and take good care of yourself. The property itself is beautiful, safe and clean. Bring your own straws for drinks, lots of small bills (1's,5's10's), sun screen, look at the map of the resort and pick your own room before you book - nothing is far away, but a poolside/oceanside room is nicer. They (now) give you an APP for your phone that you use to interact with everything. All menus, entertainment schedules and other amenities are accessible through the app. The resort is all-inclusive and there isn't much you'd want to buy other than some gum or candy at the gift shop. They leave you wanting for little. The resort gift shop has a few necessities for health and hunger... I paid $16 for cough drops there... and $18 for a bag of Doritos and $40 for Sunscreen. The gift shop has nice souvenirs, but they are much cheaper at Mercado 28, the Island or in Cancun. It seems pretty safe traveling to these touristy areas. I will say, I was a bit disappointed and regretted the shopping excursion to Mercado 28 and the Island. Almost every vendor (there are hundreds) had the identical souvenirs and products. Years ago, you could find cool stuff made by locals - you felt like you were supporting them and getting something unique - but many of the items seem like mass produced Chinese souvenirs. It's the same everywhere... Paris, Rome, Venice, New York and even gifts seemingly indigenous from Mexico or Cancun... You have to really look hard for the genuine article these days... Many of the hats and gift items are made in China and available on Amazon --- I spent most of my pocket money on taxis and tips. A taxi is almost $30 each way into Cancun... or to the Ferry to the Island. The Ferry was about $50 round trip for two. You'll want to tip, The people are so helpful and kind. I probably spent $600 on tips and taxis. I gave an extra nice tip a the end of the trip to a few extra helpful people like the guy at the pool, favorite waiter/bartender, concierge etc... No one on the. resort ever asked for money or a tip. Positives: Chez Isabella and Magna were our favorite places to eat. Meet and speak with Caesar at the lobby bar. Romantic Dinner on the beach was a nice upgrade. Staff are awesome. They will do anything to make you happy. They provide almost anything you could need. Upper management are down to earth and responsive. Unlimited drinks alcohol and non-alcohol. Fresh Juices! Mojito tasting was fun. Having gone twice, once with the Excellence Club Perks and once without, it is worth the extra $ to have the Excellence Club Perks. The concierge: Daniella was awesome. Negatives/Warnings: Despite the plentiful amenities, guests get pretty competitive when claiming beach and pool territory. You must get up early to assure yourself a good spot when the resort is full. I am sure this happens everywhere. You know how some people are - entitled, selfish, etc... these are the same people who empty the candy dish when the sign clearly says "please take one." Most people are polite and mature, but you do get a few people that make you scratch your head. Some of the resort activities such as tastings or eating at the Hibachi can fill up, so it's best to book these things ahead of time or right when you arrive.

Second time my wife and I have done an all inclusive. We were originally booked for Maui but due to the fires we had to do a last minute change. A friend recommended this place. Food was super impressive. That was the part we were scared about but our fear was unfounded. Rooms were nice. Staff were super friendly. Drinks were great. Service from the bars was amazing. Night life was fun. If we need to go all inclusive again we will definitely look for this place.

This is my absolute worst experience of any resort ever in my entire life. The service is lacking in every way, the beach, the bars, the butler/concierge all absolutely suck in every possible way. Being an "Excellent Club" member is a total farce. You have to search for drinks and food a half mile from our room. If I could go home and forget this entire trip, I'd do it now. Asking for a full refund would not be out of the question.

Absolutely the best experience ever! Excellent staff and food, along with daily events. Extremely well kept hotel also! Great work! Will come back again! Excellence Club is a must upgrade!!!!!

Simply put, one of the best all inclusive resort experiences we have had in 15+ years of travel. GET. HERE. SOMETIME.

Stayed here for 5.5 days this month. Rooms were nice. They are spacious and clean. The drinks at the bar are very watered down. Room service was pretty fast. I have to be gluten free which they did a pretty good job on because I didn't get sick. My only complain with that is that their menus are not accurate for gluten free. Says gluten free and then you ask your server and you are told no you can not have that. So maybe do an overhaul of the menu to get it right because it's frustrated. Also gluten free beer...the main ingredient is barley right on the menu so not gluten free. Barley is gluten. Oh and if you need medical care you might as well get back on a flight for the US. There was an incident with one of the members in our group and the medics came quickly but don't have much (6 RN's in our group). Pretty sure the doctor at the clinic there is not a doctor. Saw him for $250 to send a person to the hospital and then get to the hospital and was told that would be $5000 cash even though their insurance covers Mexico but it was a private hospital so cash only. Then went to the pharmacy to get only medical supplies to have our group do all the wound care. Then the doctor asked for our supplies and said we were a liability for treating the person in our group when he did nothing and said he had no supplies. So that was an horrible mess. Plus another person fell into the same fountain 30 minutes after our group member did was looked to be injured even worse. So be weary around the fountain that aren't marked well at night or well lit. Other than that bad experience and lack of sleep for the wedding I was a bridesmaid in. The bride and matron of honor get a free night but no one else effected by the event. The grounds are pretty. The beach has nice chairs but the water is brown (I live in Hawaii so I was not impressed by the beach). Pools are nice. Grounds are well kept. Spa was nice where we got our hair and makeup done for the wedding. Overall this is a nice resort. Don't don't get medical care here. The menu needs revised for allergies. I'm sure other allergies are wrong on there as well, so can be disappointing when you can't order that you wanted. I got told no a lot at restaurants. Needless to say for being all inclusive I never over ate because I was limited on what I could eat. And never got too tipsy cause the drinks are water pretty much unless you order an extra shot of liquor to mix in yourself. Also bring straws! They do not have straws at this resort. Entertainment at night was always fun. Rooms were pretty quiet as well, I think because it's adult only.

I've got to say I really enjoyed my stay here. This is a really nice, all inclusive, adult resort. The rooms are incredibly nice, even just the standard rooms are a suite. They have a bunch of different restaurants to choose from but the best one to go to is lobster house. I don't recommend going to the grill because the steak was really weird but the sheared tuna was delicious. They have a lot of fun activities to do everyday at different times, so definitely check those out. My favorite part of being here was going to the spa. It was like going to an obstacle course spa. It was so fun and relaxing but it was not a part of the all inclusive package. I'm just gonna let you know right now. This place is not cheap. I am from Las Vegas and the prices were very similar. I make really good money so that's not a problem for me but friends I was with were complaining about the prices in Mexico, but this place does not have Mexico prices.

Food selection limited, very cheap, like fast food restaurants. Not enough beach chairs on the beach. We had to sit on the towels. The convenient store sells pack of bandages for $25. We couldn't even get shower hat in our club level. They told us to buy it at convenient store.. We happy to pay for club level as we were able to dine in one club level restaurant. Only one coffee place we could find were obviously lane to get coffee.

We had a great trip at the excellence playa mujeres! Service is what stood out the most to us, as to what sets it apart from other places we've been. Definitely spend the money to buy up to the excellence club. Private check in, restaurant, 2 bars, 3 pools, a beach area, better mini bar and room service options, hydrotherapy included. Food was hit and miss. If you aren't picky, ask what the server recommends- they never steered us wrong. Check out the spa! We had a fantastic experience!

My wife and I arrived at the Excellence El Carmen Punta Cana in August 2022 for a seven-night stay. This was our first visit to an All-Inclusive since the start of the pandemic. Just as our visit to the Excellence Riviera Cancún 3 years ago, service was top notch. Upon arrival, we were immediately greeted with chilled champagne and a warm cleansing towel. As with most all-inclusive resorts that we've been fortunate enough to visit, the staff works tirelessly non-stop to make our stay as pleasant as possible. The resort is eco-friendly, serving drinks without straws. However, we only saw recyclable receptacles around the pools but were non-existent in the lobby area and the hotel rooms. Excellence is now e friendly. That is, guests can easily obtain hotel information such as, daily schedules, restaurants, menus, and hours of the resort's restaurants | bars, spa, etc. by downloading the Excellence Collection app. Food: The resort has more than ten restaurants (Italian, French, Mexican, Steakhouse, Seafood, Hibachi Grill | Sushi, etc.). The food served at the restaurants is all delicious but do note that the portions are small (if you're a big dinner person, you can easily order 2 of the steak, lobster, etc.). The dress code for men at most of the restaurants is casual. Long pants and collared shirts are, however, required for the Grill Steakhouse and Magna (exclusive to Excellence Club). Most of the all-inclusive resorts we've stayed at have had a buffet | cafeteria style restaurant available for dinner. This is not the case here. But, no worries, there is always something yummy to eat. Of significant importance, please note that all the servers, supervisors in all the restaurants went above and beyond to meet my wife's extremely particular dietary requests. Excellence Club Room: We stayed in an Excellence Club Room. The bedroom and bathroom were semi-open concept. The only thing that separated the bedroom from the bathroom was a half wall floating mirror with double sinks. There were 2 toilet areas on either side of the shower (behind frosted doors). The resort provided extra plush robes and slippers, as well as Bvlgari body wash, shampoo, and body lotion. Pool: The resort has one large main pool with a swim-up bar. Junior Suite Swim-Up Pool Room: Although we did not stay in this type of room, we noticed several couples enjoying their own private swim-up pool. Beach: Unfortunately, seaweed was problematic and impeded our spending any time in the water - even though the resort bulldozer was out daily to clear it up. Wi-Fi: The Wi-Fi at this resort was weak. As a result, my wife and I were unable to stream our favorite show recordings (I am a current events junkie).

My husband and I are currently at Excellence Playa Mujeres, leaving tomorrow, and cannot express enough how wonderful this place is! From the lobby, to the room, the pools, beach- one couldn't want more from a tropical vacation. Beautiful! Prior to our trip, we read some reviews stating the food wasn't great, but we're both pleasantly surprised- The Lobster House lunch and dinner was fantastic and Agave the same- my husband says the pork dinner is delicious! Don't miss the breakfast buffet at Kitchen Table- there is something for everyone and the food is good. Perhaps odd choice for breakfast, but caldo de pollo (chicken soup) tastes like my abuela's! Now for the most important part of my review- the lovely people who work here are top notch all around. Friendly, kind, funny, fun, hospitable, professional- they deserve awards for their service, truly. Cesar at the martini bar kept a smile on my face the whole time we were in his presence and you can really feel how much he enjoys his job. That bar gets packed and not once did he lose his humor and charm, nor were we left with an empty glass. Felipe and Manuel work there too and are sweethearts who feels like friends you've known forever- they checked on us constantly despite the busyness at the bar. Benjamin at Lobster House is such a doll with a smile on his face and provides the best service and remembers you-best server ever. Roman served us drinks at the pool and beach, remembered us, never left our drinks empty, and is a true professional- we were honestly struck by his professionalism and great presence. Emiliano served us drinks at the pool and again- best service ever and best personality ever- sweet, engaging, kept our drinks filled, and ever the professional. Special shout out to Salvatore and Jesus- you two are adorable and I want to be besties. I have to mention the housekeepers whose names I don't know- they are the unsung heros of this resort. The room was kept immaculate literally all day! From morning to night, they are cleaning, restocking, checking on things- I've never experienced anything like this. The little things like making sure the curtains were drawn for nighttime really was a special touch for me. Fresh towels for EVERY shower! Out of this world. Truly thankful to them for making our stay extra special. This place is wonderful! You won't regret coming!

Okay so this was the first vacation I took during the pandemic and I decided to go to a fancier place this place is amazing I would recommend booking directly with their website which includes a private vehicle to come and pick you up from the airport as soon as you get to the resort you get champagne everything is amazing they have about 12 different restaurants abs unlike regular all inclusive no reservations are needed the menus are amazing and most of them are menu ordering not buffet although they do have Buffett in the morning and afternoons they also have a coffee shop that is amazing they have a bakery and endless bars all through the resort everyone is so attentive and I would absolutely 100% percent recommend this for any occasion.

i've been here about 5 times and usually i give 5 stars but something was off this time. the staff was outstanding: Cesar martini bar, Ramon and Raul by the pool, Jose and Jose lobster house and oregano, Angel at spice, Maury at Isabella. the desserts were just ice cream so i passed. i can get ice cream anywhere. the room adjacent to the pool is the way to go! the housekeepers kept forgetting something when they cleaned: tissue, toilet paper, wash towels...i do not recommend going in aug as it was incredibly hot and we could not enjoy outdoor dining or the shows. regardless, i'll be back.

omg , what a service, in special reference I will like to give my thanks to: Cesar in the Martini Bar , Vilma the restaurants ' manager Ruben , the guy in charge of all the bar Manuel , the bartender in the blue pool Angel , bartender as well from the blue pool , Manuela , service , and bartender in the pool area All the housekeeping services , 5 star service , All the guys from the front desk , And also the help us with the luggage (bell boys ) we were a group of 14 from the Dominican Republic , Thank you all !!!! We'll be back for sure

What a wonderful vacation! Traveling during a pandemic was not ideal, but we had to get out of town. It was wonderful to take a break from the world and just relax and enjoy each other. The Excellence Resort was absolutely amazing. 4 star service as soon as we got to the hotel. The transfer from the airport to the hotel was a little rough in trying to find the correct person to drive us, but once we did things were great from there. The resort did not require masks after check-in, but during traveling or excursions we had to have them on. All staff members wore their masks 24/7. We had a jr suite facing the ocean and the views were breathtaking. The bar fully stocked, mini fridge full of mixers and candies, along with a shelf with little snack. The huge suite had the king bed in the middle of the room, with a jacuzzi right inside the suite with windows all around being able to be in the tub looking off the balcony to the ocean. The room had a large bathroom with his and her sinks along with a rain water shower with just glass doors so you could be surrounded by the beauty outside even when showering. Plenty of privacy though. The only reason for the 4 stars was the food. It was hit and miss at each restaurant we went to. But once we found a place we liked we continued to have different dishes at the same place and it was always good. They did tell us upon check-in that some things would not be available due to pandemic and not being able to get shipments, so this effected their food/dishes. Each restaurant did a great job with what they had though and it was not too bad. I don't recommend room service for it does take a long time to get to your room and the food was always cold and just not tasty. I am so glad we picked this resort because of the location and the beach. It was not crowded at all, adults only, all inclusive, wonderful staff and great options for excursions. Due to my medical conditions we were not able to do our normal scuba diving adventures but the hotel did have a fantastic excursion to the Chichén Itzá - Mayan Ruins. 50 stars to that adventure (check out my other post). Lastly, if you visit this resort, splurge on the spa!!! We were able to book it twice, once before we got there and as soon as we got there we were able to book an additional day of pampering. It was beyond amazing and each time we chose the couple special and it was so much fun to experience with my love. They had different techniques and pulled out all the stops. It was fantastic. COVID Side note - When we went it was mandatory to have a negative covid test before reentering the US. The resort provided all of this for us and we had the test scheduled for our return date as soon as we checked-in. We went to the designated room on our scheduled day and time and we had the test done in 5 minutes and then we were emailed the results from resort and were able to upload that to the airline and travel back home. No issues at all. Thank you for a wonderful 10 day much needed vacation. We will be back next summer with our friends! :)

Here's my honest review: Excellence Club - 7/10 - bar with top shelf alcohol and access to Magna Resturant only for club members. It's situated behind a reception desk (?) next to Magna. Magna Resturant - 7/10 The Asian Resturant - 2/10 - barely tastes like any Asian food I've ever had Coffee shop - 8/10 - good coffee and light pastries The Grill - 5/10 - meh. The Flavor Market - maybe the most flavorful food we ate at 8/10 Overall, food lacked flavor most of the time. Very small portions. Room service was a 1/10. Bad. The beach itself 10/10 The service throughout the resort 10/10 Do not get talked into getting to the airport 4 hours before your flight departs so you can spend money at the airport. A huge waste of time. One more thing and this was big for me - I made the reservation and the. Immediately tried to contact the hotel via phone and email numerous times without replies. They literally took money and then went radio silent to a degree that I was left wondering if the whole thing was a scam. The day before check in they finally emailed me back. Totally unprofessional.

We've been to both EPM AND ERC. EPM is by far, my favorite! The service is excellentè! The staff are very friendly and personable. You'll know the staff by name, before your stay is over. The grounds are very beautiful and smell so good. There are many activities throughout each day and evening. White night has been a fave event of ours. The beach is relaxing. I love the swim up bar as well. It's all inclusive and so there's no worries upon arrival. We always bring extra cash to tip the servers. Lastly, you get a HUGE bang for your buck at any Excellence Resort.

Simply the BEST all inclusive resort! My husband and I have been to Excellence Playa Mujeres 4 times now and cannot imagine going anywhere else. As soon as you arrive, you are greeted with a cool rag and full glass of champagne. Seriously the perfect start to a vacation! The people who work at this resort all understand the meaning of hospitality. Everyone who works there, no matter what their job, greets you with a friendly "buenas dias" in the morning. The gentlemen at the lobby bar are excellent at their jobs! Caesar was on top of his game every night and introduced us to the most amazing peanut butter jelly shot (SOOO good!). Highly recommend taking a night (or 2 or 3) and just hang out with Caesar and let him make you delicious drinks. The restaurants are outstanding! There are 9 different restaurants for dinner and while 1 or 2 may close nightly, there are still tons of delicious options available. Our favorite is Chez Isabelle, the French Restaurant. They handle this dinner right with a bread cart and fancy butter. You have the option to order multiple courses and they are small enough that you don't feel like you are overindulging. At lunch, you have to try the pizza bar! They hand make brick oven pizzas every single day and they are fantastic! Excellence also offers daily activities that make your experience that much better. We always do the bike ride at least once. They also offer rifle shooting, archery, volleyball (water and sand), and various water sports. At the main pool, there is entertainment with live music and bingo. From the friendly staff, fabulous restaurants, and relaxing atmosphere to the high quality service and lively entertainment, you will be happy you chose Excellence!

This is literally close to the worst experience I've had at a hotel and definitely the worst experience for an all inclusive I've ever had. First off - BEWARE - if you are a foodie, or have dietary concerns 1000% do not stay here. Beyond Basmati our last night (great service and great food) 90% of the food was bland to the point of inedible. Very early on we realized they didn't seem to keep to the dietary retsrictions I gave them. For EVERY MEAL, I would have to repeat myself, and my allergies, over and over again. I have ten different allergies and really prefer not to spend the first ten minutes of every meal listing them to someone who's already translating Spanish to English in their head. Pro-tip for the dairy, gluten, soy free peeps who still choose to come here (I'm begging you not to) - they have white rice, bean, shrimp 'salad bowls' at the pizza oven bar during midday. I lived off that, bacon, eggs, and baked potatoes for several days after starting to only order off book via room service. Honestly, every meal was such a hassle and put me in the worst mood. Because even after complaining to the food and beverage manager? That long list of allergies I gave them? The waiters, the staff, oh and room service - not a single one of them would have it in front of them when I would call or sit down and order (except Basmati who had the gluten free showing). I even walked out of one meal - not kidding. Okay, so let's talk about the lavish extravagant swim up room. That in person looked nothing like the pictures on the site and at NO POINT in the day received direct sunlight onto the deck bed. It was beautiful, but of the two things we wanted it for: easy access to the pool (the pool in front of ours was freezing) and sunbathing, it had one. It also didn't have bar service room-side, which the pictures would lead you to believe. I will say that some club rooms have both direct sun and were attached to a private pool, so even though they're all 'swim-up-pool' rooms, the experience you have is vastly different based on which room you randomly get. What our room did have however, was loud music, microphone yelling during pictionary and dance off contests, cigarette smoke (apparently you can smoke at this hotel) and an overall really terrible cruise ship vibe. We finally discovered a quieter excellence club only pool that had its own bar our last day and would have definitely been nice to have been introduced to our first day when we checked in. While we got a tour, I don't think it was as inclusive of the club level amenities as it should have been. Prior to check in I also had no idea they had a dress code for men, luckily Excellence lent us a shirt, but still - it would have been nice to have had a heads up before we packed. (I normally bring a couple dressy things and a classy sandal so I was fine.) Overall this hotel seems to be in style for empty nesters and people who want to take a cruise but fear the water. The rooms are opulent, but the corners they cut where is matters made the experience sub par. A ton of alcohol and restaurants that are only open for minimal hours (Why is the smoothie shack only open for two hours? Why is Basmati not open for lunch?) just made me want to throw up my hands and be done with the visit. We like good food and the sun, the pools heated at night, and we like a short walk to everything. We don't need an attached jacuzzi, a theater, nine bad restaurants, or 'Lido deck-esque' music constantly. We don't care about twice daily cleaning, a separate mini bar stocking, and turn down service - all of which make the room almost unusable for daytime naps. Save your money - they won't refund you any nights if you're disatisfied and want to leave. Which we almost did back to Live Aqua (which we loved last year). After coming from the relaxing hands off, warm water, and good food of Jamacia, I think we're actually done with Cancun. Either way we will definitely NEVER be coming back to Excellence.

This place is top notch. Staff is outstanding, food is above decent (not mind-blowing like many suggest), location is perfect with plenty of outdoor seating and uncrowded space and activities/options plentiful. Basmati was out favorite restaurant (we were surprised at this) and the coffee shop with gelato was a daily stop! Excellent nightly entertainment and the room itself was enjoyable and spacious.

Great service from the entire staff. They work really hard to make the guest experience enjoyable. Special shoutout to Alberto who served fresh coconuts at Revive and also worked the beach serving drinks(name badge said trainee but he was really top notch) ! Another shoutout to Yessi serving cocktails on the beach, great attitude and fun to talk with!