Excelsior Hotel & SPA Baku

We booked two superior rooms for 3 adults. The rooms are spacious enough but we could not control our own rooms’ temperature. It’s winter time but it got really hot. The rooms are decent but could be better. They are cleaned each day but the carpet in our rooms were not cleaned so much, it seemed. The hotel staff is very helpful, but use the translator app since English could not be so well understood by all. ||We also had breakfast included, which was decent with usual breads, fruits and live egg counters and tea and coffee and juices |The Bar and Restaurant staff is very good.|The property is old and needs serious maintenance.|The facilities are good, the gym and pool are beautiful and big, but half of the machines do not work. I tried two row machines and both were rusted, so be careful if you use the gym.|The drinks are made fresh and the food is also very fresh so surely try if you like something on the menu.|It is walking distance from the Heyder Aliyev center but you will need a cab to go to the old city and Nizami street.

Do not book this hotel. I received a smaller than advertised and booked room with a single bed instead of a king size bed. The staff than said that I had to pay an additional 50 euros to actually get the room that I booked. Afterwards, the manager admitted that they were wrong. This is not the way to treat your guests. Breakfast was good. Staff was friendly. Spa and pool were nice. Rooms are not very clean.

We didn't stay at the hotel but used the spa and pool for a day. 80AZN was well spent for the use of 2 pools, gym, spa, steam room, sauna. Showers and towels included. The loungers were clean and in good condition, the towels were soft and fresh. The outdoor pool area was not too busy, well staffed, clean and the snack bar had a decent selection of nibbles.

I arrived at the hotel..They showed me small rooms at first.when I showed in my app that I bought and paid for a large room.She came up with the comment that I had to pay €60 more for the room I had paid for.Of course I refused and I sent a message to trip.com.Trip com had heard of the hotel. Got that I had refused a large room..That was absolutely not true..Later I took pictures of the room and sent them to tripcom..trip come contacted hotel. trip.com get to hear that all problems were solved. That were absolute lies. I STAYED 4 DAYS IN THAT HOTEL BECAUSE I REFUSED TO PAY 60 EURO BRIBE I HAD TO STAY IN THAT SMALL DIRTY ROOMl

We weren't staying at this hotel but went in to use the spa facilities. We had access to the gym, indoor/outdoor pool, sauna and steam room, which cost 40 azn each. This also included towels for the sun lounger and an additional one after you've showered. Treatments come at an additional cost. The pool area is clean and holds a snack bar serving food and drink. Lovely day spent with family.

Horrible place to stay. Their staff(especially front desk) is absolutely unprofessional and inhospitable. The rooms are tiny and look nothing like photos. The location is off and good luck getting a cab to and fro.

The housekeeping team is very lazy. If you ask them for anything, then you need to remind them at least two or three times and only after that they will not come plus the drainage in my room washroom was blocked and after three reminders for consecutive days, then they repaired it, the rooms are outdated. It feels like you’re living in some old age property, which need proper maintenance.

Great hotel located just outside the city but close to the Heydar Aliyev center. Easy access to the metro within a 15 min walk.|Rooms werre very clean and comfortable and staff were really helpful.|The spa and pool were a great place to relax after a long day exploring the city.