Exe Lev

The room hadn’t been refurbished which was disappointing and it was quite small too, bathroom also fairly old fashioned. The breakfast buffet was good with a wide variety of choice. Location was convenient for the bus station and a 10 minute walk to the old town.

Last minute hotel change from another central hotel which was a very good choice. Castle view executive room on floor 13. Very clean and functional room, good shower and comfortable bedding. The air-conditioning worked well. Comfortable for a few days stay but as there was no wardrobe and one small drawer any longer may be an issue. All the staff were kind friendly and helpful. That together with a fairly central location make this an excellent choice. |

UPD: As a result, they charged us for a room we had cancelled two months before check-in, two weeks after our stay at the hotel. The money has just been withdrawn from the card. We settled this issue over email, and we got our money back, but it's surprising that this situation even happened after everything was already discussed. So 3 star for sure. I was going to give it 3 stars, but the front desk agent who helped us with check-out was so nice that I’m giving it 4. First of all, when we arrived, the receptionist tried to make us pay for two rooms instead of one. The issue was that two months before, we had booked a room with payment upon arrival. Then we realized we needed to pay upfront for our visa application, so we canceled the original booking, received a confirmation of the cancellation, and booked again with online payment. But their database didn’t show the cancellation, and the receptionist was like, "It's Friday evening, the people who can solve this are off work, so you have to pay now." Like, what? We argued a little, and the problem was only solved when another front desk agent got involved. Then there were small but annoying things about the room that you could usually ignore, but together they ruined the impression: - No fridge - No overhead light, only some dim night lights - Just a hole in the sink instead of a proper drain stopper (I had to cover it with improvised items while doing my makeup because I was afraid I’d drop my accessories or makeup into the drain) - One of the two key cards didn’t work - No plug for the bathtub - Exposed wires instead of a lamp - Two separate mattresses instead of the one shown in the promo photo for a double room That said, the breakfasts (with the pancakes maker), location, and room view were great. So if you’re staying for 1–2 nights, it’s okay, but no longer.

The room is not so bug but not so small and clean. With complementary bottled water, tea and instant coffee. The bed is nice and firm. The only thing it was hot but the good thing you can open the window but quite noisy outside if you are in the lower floor like us. There’s available garage for the guest. The breakfast has best selection and coffee is great too. The staff is friendly and nice. Great location too.

Definitely not worth 160 euro per night for single room. Great location but other than this it is an oldish big hotel with poor attention to basic details - not possible to take a bathtube due to small stopper, no minibar, old torn elements, etc.

The personal were very freindly. The room were fantastic and The bed were super comfy. You also had a fantastic view of the city. The hotell were in the central. Then you can go Explore The city so you dont need to walk 30 minutes to get into The city. For me its one of the best hotell experience. I really recommend you to this hotell.

The hotel is quiet, comfortable, and the breakfast is good! The main square is a 10 minite walk from the hotel, and my room had a view of a church (so pretty) ❤️! Michael and Peter were very helpful in checking in with the Swss Air app and printing out my boarding passes so thank you, so much, Michael and Peter!

Building built in the 70’s, although many areas are renovated, many details (like golden metal decorations and seats at the bar) give off a halflway job. Elevators are poorly coodinated, long waits, shower in dark color to hide dirty joints of the tiles. Soiled and used up, cloth bed head. Although bed linens were clean, furniture conditions is outdated and poor. Photos at site don’t show the real conditions of the room. Morning buffet was nice and hotel staff was courteous although not resolutive.