Stephen F.
Yelp
My first visit was a 5....
Unfortunately, I just had a very poor experience at EXO.
The young man behind the counter is very skilled at what he does, but inexperienced when interacting with customers on a personal level when they have concerns.
He was neither empathetic or apologetic after I was chewed out by two young customers with attitudes, simply because I didn't knock on the restroom door when one of them was inside.
Knocking is definitely an option, but it's not unusual for someone, to simply walk up and turn the knob, I understand how the young lady felt.
However, I draw the line, when I sit down across from one of them, who scowls at me not knowing why, until the young lady spoke up demanding an apology.
The ambience went to hell at that point and then got worse.
My first experience was a five, but today Exo doesn't rate _
This is how staff and customers who act inappropriately in public, can hurt business; Arron had an opportunity to listened and without being disrespectful.
To top things off, he got pushed out of shape when I asked for extra ice after giving him a gratuity.
Give me a break...
I was looking forward to sitting down and enjoying a beverage.
I won't return.
Note to the owner....
Put a big sign on the restroom door that says KNOCK!
Also, teach Aaron the importance of representing your BUSINESS with respect, instead, of 'getting defensive' when your customers are upset.
Arron is the difference between keeping customers and driving them away.