Y瑞秋
Google
Booked the executive double room but was given king room - they insisted that the prices are the same. Although i keep reiterating the prices differ in booking.com. refused to charge me the lower price despite i asked few times and explained to her that the prices are obviously different. The room given has a small bathroom, limited space shower area whereas the room i booked has a spacious bathroom (that was the whole intention why i paid more! For comfort and space!!) unless the pictures shown are not what the room should have been?! shower door faulty. room they gave has a “balcony” ie small space outside the room. When i booked the room, it is based on what fits my own preferences in space and that is the room i paid for. Not the room they claimed they gave me, and insisted that is what i chose and paid for.
Place is not exactly clean as we feel the room floor is sticky although they said they did housekeeping.
Further dishonesty - they charge more than 3% additional to the price indicated, claiming it is for the bank admin charge. Not indicated anywhere - not in the app (before you book), not in their messages they sent you, not in the notices they put everywhere in their premise, not when they manage your check-in. They charged your bank credit card prior to your stay, then they charged upon check out. Just threw this right onto your face the moment you are leaving and we were caught totally offguard. We could have prepared more cash if we were informed prior about this 3+% bank admin charge.
One more thing they did not put anywhere in the hotel policies before you book - they dont allow you to wear your footwear into the premise - you have to remove at the main door. You are expected to lock / and unlock the main door. So you walk barefoot to your room and with your dirty and wet feet, you walk into the room (wet because it was raining). Not exactly comfortable but we had no choice! And on the first day, i was nearly cut by a splinter that is sticking out of the wood (part of the floor that one walked is wood). To me, this is a dangerous move.
Frankly speaking, i would not have choose this place at all if they informed about the no footwear and they going to charge you 3+% on some bank admin charge as what they claimed. This is why i said they are dishonest - because they chose to withhold certain details about the place and you know only after you are there. We could have change the place of our stay. But no, it is not possible to decrease the nights of stay - stated at their counter.