Extended Stay America - Atlanta - Duluth

I’m here for a long stay and after just a week I extended my stay. The staff is so sweet and welcoming. I was impressed that I haven’t seen any roaches inside or outside. I came from an expensive apartment in downtown Lawrenceville called The Flats at Southlawn. They were everywhere outside, I hated it. The other occupants are very friendly as well. I work from home, there’s no noise or crazy distractions I’ve noticed during the day! . Also, the quiet hours at night are followed and I’ve had solid nights of sleep. I’m in non smoking and it truly has no smell of smoke anywhere I’ve been in the building. My room is very clean and I was so happy to see the mattresses have protectors on them. You can’t tell either. Bed is comfortable . They offer accommodations for the kitchen if you need all that stuff. I feel safe here and my pups enjoy the dog area. Plus there’s plenty of places to walk around.

I had a very negative experience with this hotel. *** Highly recommend recording all conversations you have with front desk just in case you feel you were scammed. When I came to check in with my group, I was told by the receptionist (young black lady) on 4/6 that my rooms were booked by a large party. (I wish I recorded my conversation with the receptionist who told me my rooms are booked!) Later when I talked to the manager (Randy), I was told there were rooms available on 4/6/24 which is reason why I was marked no show. Also lied he spoke with me before when I got hold of the manager on 6/20/24. I have made several calls to guest relations. Guest relations had told me repeatedly I checked in 2 am, 1:44 am, after midnight. I had to book nearby hotel at 11:57 pm after being told there were no rooms. I honestly feel I got scammed and lied to as one person told me my rooms were booked and another person tells me rooms were available. I would not be pursuing a refund of 200.73 if my group did not show up at the hotel in the 1st place. ---------------- ****Dear mgmt, please check your cctv between 11 pm to 11:50 pm. You will find a group of 3 coming into the hotel and leaving because there was no room. I have proof of booking the rooms early on 3/31 and booking the hotel next door before midnight. Also accusation of no show is negated when guest relations clearly told me I checked in at 2 am, 1:44 am, and after midnight. --------------- Because of this no show, I cannot get my refund back from my third party booking.

If I could give No stars I would. I rented the room because I had an emergency at my home and couldn’t stay there. I left my home with my two daughters, my purse and phone. We couldn’t even grab clothes. Since I only needed to stay overnight I booked a room through a third party. Got to the hotel checked in around 9pm. First impression was, well I been in much better hotels. Since it was just for the night we stayed. Two hours later I got up to use the restroom and saw a roach. I called the front desk immediately. The clerk offered for pest control to spray the next morning however, my reservation was just for the night. I asked if we could change rooms but there were none available. So I asked for a refund and was told I need to call Monday to speak with the General Manager Randy Mace. I called Randy a couple days later. I explained my experience Randy denied having roaches I took pictures of and refused to give me a refund. Unless you want roaches to sit, eat and sleep with you run for life. They have poor hygiene and poor customer service. The room less than pleasant. Staying anywhere else would have been a better choice. Don’t let their cheap prices grab your attention. Spend the extra $25/$50 stay somewhere else. It’s not worth the headache or your safety. Think twice before booking PLEASE.

I had a wonderful experience with check-in and check-out during my stay! There was a slight credit card issue that the manager Andre was able to assist and help make out trip to Atlanta trouble free. I will definitely stay here again during our next trip!

Arrive to the hotel, few people in front of me, getting checked in. Phones ringing and people was being inpatient, I hope I say the guy name correctly , Demarrie was killing the show meaning under pressure he still assist everyone very kindly. The location is a bit far from the city like 30 minutes. I was okay with that. Also the hotel is okay “clean”. Room was fine. Let’s be clear you get what you pay for. Everyone was super nice.

When I first came to this location. The guest service attendant Kathie was so helpful. She explained all the location details and assistance with room selection. I work from home and she advised a room location, that would be quiet during the day. Kathie is a jewel. Always a joy to talk with her.

This was my first time visiting GA and Randy and his staff were extremely helpful and accommodating, I travel with my dog and have a few accessibility issues and I was worried I wouldnt be able to stay there due to this but Randy rest assured me him and his staff will take good care of me and that is just what they did. They went above and beyond. My room was amazing, and the hotel was quiet. I will be staying there every visit because they made it feel like home

Happy to stay here this place is amazing when I came the hotel management named Randy was super nice helping me out. Help me save a couple of dollars since I'm military. The rooms are very nice and the layout is cute plenty of room to move around decent sized bathroom and small but decent kitchen. The price is pretty reasonable for the location everything is nearby. I will be definitely be staying here for a while and I definitely will come back in the future thank you.

Whenever I'm in Atlanta this is my go to place to stay . Not only is it affordable. I don't have to sacrifice cleanliness and the staff is always so welcoming and accommodating to any need or wish . I promise you won't be disappointed with this choice

Never returning to Extended Stay Duluth GA. When I came to check in into my rooms in April 2024, the young receptionist clearly told me the rooms were booked by a large party. My group resulted in booking another hotel the same night. I later found out the there were rooms available when I called the manager. Now I cannot get a refund from my third party due to the "no show" status. It is technically valid due to "availability of rooms " FYI guest relations provide great service but the hotel

This is the WORST Extended Stay in Atlanta Georgia. My wife had booked a reservation a few days ago. And the so-called manager Patrick said they had no rooms available. Patrick had a nonchalant attitude about the booking. He stood there and shrugged his shoulders as if it were our problem that their were no rooms. My wife asked to use the rest room and Patrick stated no public rest rooms in the hotel.

awful. not at all how depicted in photos. customer service by Extended Stay America was terrible; no efforts made to resolve problems, or support satisfaction. Room was in poor condition. it was missing an entire drawer. The "breakfast" was a pack of instant oatmeal. the coffee was so hot you couldn't even drink it. My mouth stayed burned for two days. The one elevator that was t taped up with caution tape reeked of pot, as did the hallway. The lobby had numerous people walking around in socks with plastic bags and the parking lot stayed busy all night. I actually cancelled my trip after one night and drove home. Naturally the hotel refused to refund me any of the money even though I would have stayed if it had been as advertised. Disgusted with the management of this location as they simply do not care.

DO NOT STAY HERE...unless you are really really desperate. The staff is great but the hotel O.M.F.G. GROSS! PLACE STINKS like wet dog BECAUSE PETS STAY HERE TO... FINE BUT WITH CARPET? NASTYYYY NO NEW KITCHEN TOOLS EVERYTHING still had food on it. EXCEPT TOASTER that was new. WE asked for new sheets and only got ONE SET they were being washed from previous rooms. The room I'm in is dirty! Fake nails and hair under the bed, dust 4cm thick on headboard. check the ac. Filters were never cleaned!! The rubber base boards are not attached to wall and the holes behind them have roaches coming out. The mattresses had blood stains and springs poking out. Changed the sheets, the pillows have what looks like mold and pee stains.. I been here a week we're looking into another extended stay I have pictures of everything my wife booked the room online on a travel site because my brother passed away and we wanted a well known name for safe, clean environment.... we were sadly mistaken We should have stayed at the holiday inn. Don't stay herenot worth it.

warning! do not stay here and do not be fooled by the photo's; they were taken when the place was new!!! i travel alot and have stayed in some bad hotels before, but never as bad as extended stay america duluth, its the worst. hotel staff lie in your face, bugs everywhere, hair in the bed, fridge and towels, and the tub, omg! we saw many guest trying to get refunds only to be turned down. we paid $1400 for our 11 day stay and was forced to stay or lose our money!! i could say so much more but i wont because you have been warned enough by myself and by others who took time to leave a review.

I typically have grace with hotels when traveling because I realize that it is impossible to please every visitor. However, this hotel is the bottom of the barrrel. It was HORRIBLE. There was a substance growing on the bathroom mirror, which I assumed to be mold. The carpet in the hallway smelled horribly, and the carpet in the room was torn and frayed. The blanket smelled like cough syrup and it obviously hadn't been washed. The worst part of the stay was requesting anything from the front desk. We asked a rude emplpyee named Kathie for a coffee maker and cups. With an attitude, she supplied these items in a plastic container. When we asked for coffee, she commented "You're pushing it." ---I didnt know it would be an issue to ask for coffee- which SHOULD have accompanied the coffee pot to begin with. I also didn't know it was okay to speak to guests in that manner. When we asked Kathie where the ice maker was, she chuckled and replied "We dont have one." This facility also lacked ice trays to make your own ice. Never have I been to a hotel without a coffee maker and ice, but I dismissed my irritation to go to the room and enjoy my coffee. Once I arrived there, I noticed that the coffee maker was dirty from previous use and the silverware and cups in the plastic container were spotty as well----including the plastic spoon that was obviously misplaced among the "real" silverware. There were SO many issues with this place, but the bigger issue is the lack of professionalism among staff. I will NEVER stay there again and i wouldnt suggest this place to anyone.

BEWARE! While the hotel was nice enough, this was the worst overnight hotel experience I've ever had! I received a call at 3 AM from the front desk letting me know there was an incident with my car in the parking lot and the police wanted to speak to me. I went outside to find that my car was one of five cars that was broken into that night! If you stay here, park in the front row beside the building ONLY!

So I am a hotel snob. My preferred hotels are Hilton and Marriott. You know what you are going to get wherever you stay with those brands. After waiting till a week before to look for hotels for Memorial Day weekend, I tried out the Priceline hidden deals. You get a great low price and and idea of the brand of hotel and the price per night. I was excited to find a 2.5 star hotel for a super reasonable price about 40% off others compared at the same star level. So I had options like holiday inn, I thought ok, this should be ok. I placed my order and found out it was an Extended Stay of America. I was panicked at first because I have never stayed at one of these places and the hotel snob I am was worried. Once we pulled in the parking lot was dirty but the front desk area was ok. I got to our room and did my usual check, clean bathroom, bedbug check, and cleanliness throughout. I was pleasantly surprised it was actual really clean and no bedbugs. These type of hotels are efficiencies and they have a kitchen area with full fridge, stove, sink, and microwave. They don't have a traditional Hotel breakfast but grab and go options. Coffee, breakfast bars, muffins, and oatmeal. It was ok for me since I'm not a big eater but my teenage son this did not feed him. Overall, I was surprised by the accommodations. It was affordable which allowed me to visit and spend my money on food and doing things.

We stayed in this hotel for one week, pretty Nice with mini kitchen,and u can request kitchen tools for cook , just good hotel for whoever need long stay,but they need put AC in hallway hotel it was hot n no circulation fresh air.

My family checked in for a couple of nights while we wait for our home to be ready. We booked our room online and then found out at check-in that the room we paid for is not available so we would have to go check in next door at the sister property. We get to the sister property and for times sake, I'll fast forward through the part where the girl at the front desk was flirting with my husband and get to the actual stay. The room was okay a tv, two full sized beds, a range top, and fridge. You can tell that it wasn't thoroughly cleaned because there was long blonde hairs sporadically throughout the room as if the previous guest had some light shedding going on. Nothing a good vacuum and a load of laundry couldn't fix but it was really gross, though because it was everywhere: the bed, the floor, the bathroom. I took the towels down to be swapped for clean ones and was told that there water none so they'd call me when they washed them. I never received that call but my husband happened to stop to check on them on his way back up to the room and lucked up since another guest was there waiting for towels also. Fast forward to checkout day... we paid extra to be able to checkout at 1pm instead of their normal 11am. A lady from the front desk comes banging on the door at 11:05 waking up my napping baby and telling me we have to go. I scramble to find my receipt to show her that we paid for late checkout. She hesitantly says oh and goes away, sans apology for waking the baby or any sign of remorse. About 15 minutes later, another woman comes knocking on the door just as I get him back to sleep. Same thing. I show the receipt.This lady apologizes, at least, and leaves us as we technically still have a little over an hour and half. About 10 minutes after that... YES! AGAIN! This time it's housekeeping. "You gonna check out or what?" "No!" I snapped. The location is very convenient, which I loved. Lots of restaurants and shopping near by. Washer and Dryers are available on the first floor for $2 per wash or dry. Late checkout is $10/additional hr past 11am. Breakfast consisted of muffins, cereal bars, oatmeal, and coffee, all complimentary.

Extended Stay America - Atlanta - Duluth Summary 3.6 Good 320 reviews Rooms 2.9 Location 3.8 Service 3.8 What guests are saying "Location is easily accessible, room was very clean and the service was top notch" "Hot shower, clean room, comfortable bed, and, convenient kitchen set up!" "Front desk denied us coffee filters because the lobby had coffee." More Families 3.2 Solo 3.0 Business 3.2 Couples 3.8 Hotels.com 6.8/10 · 367 reviews Priceline 6.5/10 · 358 reviews Agoda 7.8/10 · 12 reviews Expedia.com 3.4/5 · 392 reviews Travelocity.com 3.4/5 · 392 reviews Orbitz.com 3.4/5 · 392 reviews Reviews Search reviews People often mention Claudia Jackson 1/5 20 minutes ago on Google This place is the worst place I've ever stayed in. I was here for two weeks while waiting on our house closing. Smells like marijuana and cigarettes. Also noticed what appeared to be women of the evening and shady individuals hanging just out side of the doors all times of the day and night. It was loud and contacting the front desk did nothing. My daughter was scared. We had roaches in our room and there were blood stains on our sheets. 2 of the washers were broken and there was only 2 dryers working. There was also a racial aspect and I felt discriminated against by front desk staff. My husband was horrified. Beer bottles and cigarettes butts litter the property. I did call guest relations with no luck. I do not know who is running this place but it's complete trash. I would never ever stay here again. The rest of these reviews have to be made up. Worthless employees. Walley? The manger was nice enough bit I got the feeling that complaints are just looked over. Good Luck if you stay here.