Extended Stay America Suites- Colorado Springs - West

On the plus side, the room was clean, the bed was comfy enough, and the staff were extremely kind and thoughtful. The room was either reasonably soundproof or the other guests were just quiet, can be hard to tell sometimes lol. I heard occasional noise from the hall door but really not that bad, no flushing from neighboring rooms for example. I was actually surprised how fast the internet was - no issues streaming at night or taking a video call in the morning. It was a great location for dogs - they have a big grassy area (unfenced) with trees and poop bags, and across the street there is both a river and a paved bike trail. The road isn’t very busy although it does have some daytime traffic. My dog was very happy to explore it all on leash. On the other hand, this is an extremely basic place to stay. It’s very possible that I got a room that hadn’t yet been updated, perhaps because I had a large dog with me, but there were less than no frills in this room. Things looked like they hadn’t been touched since the 90s. - No coffee station - No plates, cups, or utensils - Taped together lamp - Peeling laminate on the countertop - Water damaged MDF wood in the dresser - Only basic bathroom amenities (tiny tube shampoo and bar of soap, no conditioner) - The (very large) TV only had live TV cable, no included apps or ways to cast an app like Netflix or Prime Video - No USB outlets just one regular plug by the lamp - No rug or cozy touches - There was no blanket on the bed just sheets and a slightly thicker coverlet (this seems to be standard everywhere these days, I don’t understand people who can sleep with nothing covering them) - The bedframe was a super basic lightweight metal frame without a skirt so it scooted around every time I sat down on the bed. It was fine for a basic stay for one night. I would not stay in that room longer term, although I’d give the hotel another try if they had a more updated room. Maybe the king size or dual queen is the way to go here.

The lady Terry who works the front desk at graveyard was so awesome. She goes out of her way to make sure the customers has the best stay and experience at the hotel She constantly has a smile on her face and so easy to talk. She has to be the best front desk host I've ever encountered. I highly recommend to stay at the hotel just to meet Terry and see how wonderful ahe really is. This is my new favorite hotel. My number 1 hotel of all time

I don't have a bad thing to say about this place! The price is incredible. Customer service - incredible! Location with a view of the mountains- incredible! Trader Joe's fan? There's one a 4 minute drive away! Quiet, clean. On site laundry Spacious room with kitchen, counter space, a table, a desk to work, ample storage space, large TV, beautiful bathtub with a handheld shower head which you almost never see in a hotel. 10 out of 10!!! To say I'm impressed is an understatement. I'll be back!

The rooms are incredibly spacious and homie. When you walk into the room it doesn't feel like a hotel room- it feels comfortable and safe. You can tell that the owner puts a lot of care into his business and the building. All of the plants in the building are real and he has an aquarium right as you walk up to the front desk. I've heard nothing but praise from the employees about his leadership. And he does a pretty damn good job at hiring very personable individuals who give a new meaning to the word hospitality. For the first time in my long stays hotels I feel like a guest, not a customer. I also feel like I'm getting what I pay for. That feng shui is priceless in a town like this. Respectfully, The Brown Family

This has been the best extended stay I have ever been at. Jane, Victoria, Danielle, Teri, Oscar, and Doug have all been just amazing. The owner is kind and considerate and his employees reflect that energy. The rooms are clean, and if anything breaks the maintenance man is on top of it! It all makes for a very enjoyable stay! Thank you all so much!

Extended Stay America is a family friendly staff, very friendly, helpful and thoughtful. This has been one of our BEST experiences with an long term hotel ever. The personable caring greeting from Nefthali and Jane was remarkable. Our room is everything expected clean, spacious and everything in working order. Things we've needed to make our stay has a home like experience has been meet beyond our expectations.

This place is great! The staff is super friendly, the prices are fair, the rooms are clean! We just had a baby and this has been our home for the month. Definitely look forward to staying here again.

My husband and I spent two weeks here, and we were very comfortable. The staff was exceptionally attentive and friendly! We were able to laundry here and prepare our own meals in the kitchenette. At the Corporate Dr. Location in Colorado Springs, there's a fantastic walking / biking path nearby that we enjoyed every day of our visit. Good price, good location, and great service!

This place deserves zero stars! We reserved a room through expedia and later called the hotel directly to confirm. (twice actually) We we're traveling with dogs and reached out to make it was ok. The front desk didn't answer the first time we called so it routed us to their offices where they confirmed our reservation by our confirmation number and last name. We later called again to inform them we would check in late because our drive was taking much longer than expected, to which they said the res was noted and it wasn't a prob. Upon arrival, we were told they were fully booked and didn't have a room available, even after finding out they charged our credit card for the entire stay. So here we were at 2am stuck without a place to sleep and relax after 12 hours on the road with our dogs. When I asked for the general manager's contact info, all I got was a name and a customer service number. They wouldn't give any other contact info, likely because they know they F'd up. No accountability either...Alex at the front desk tried saying it was expedia's fault even though they are the one's who gave our room away. All lies!!! We will NEVER consider this place for accommodations in the future. What a complete waste of time!

I couldn't even check in an hour early, which made me late to the business I was in Colorado Springs for. Every corner I turned was a different kind of disgusting smell ranging from garlic dirty socks to porter potty. The elevator was broken, and had to take the stairs that had homeless sleeping under the stairwell. Then we reached our room and there was no soap, shampoo, or conditioner. Looks like it wasn't cleaned at all, wrappers on the floor. You should be ashamed of yourself, this place is downright nasty. I will NEVER EVER EVER stay at a place even associated with this disgusting hotel.

The front desk people, Carolyn and CJ are exceptional! They are warm and friendly, call you by your name. They are a real asset to the Company.

Worst hotel I've stayed in. I had to have surgery at the clinic next door so I booked 4 nights at this place. When I checked in, the front desk attendant was cold and didn't smile. I had a pre-op appt a few hours after check-in so I took a quick nap. While I was asleep some guy came into my room! As soon as he realized someone was in there, he left. This made me feel very uncomfortable. I went down to the front desk and told them I am having surgery tomorrow, I don not want Anyone in my room while I am trying to recover. They put my name on the list. Fast-forward to the day after my surgery. I had to get out of my room and go for a late breakfast. When I came back, the AC had been turned down and my belongs had been moved around in my room! I called the front desk and she said nobody had been in my room. I told her this was not how I left it; my stuff was all moved around. She said she checked the door key card reader and I had been the only one entering my room. I really felt uncomfortable at this point. All she said is sorry, nobody has been in your room. 10 min after the call ended, she called me back and said some air duct guys had been in there. I was just floored. Why hadn't this been communicated to me when I checked in?? Why didn't the key card reader notify her that someone else had been into my room? I decided right then to leave, after having people come into my room TWICE! I told her I'd like to check out, but she said she couldn't help me, I needed to contact corporate since I had made my reservation online. When I called, the office was closed til Monday so corporate couldn't help me either. Bottom line...do not stay here. Customer service at the front desk isn't willing to help and you most likely Wo t get any help calling a corporate number either. I was able to call Monday (waited 15-plus minutes to talk to someone) and she said someone from management would call me. Nobody has yet, hence why I am writing this review.

The only thing I can say that made my month and a half stay comfortable was the WHOLE staff. I always was greeted when I walked in and out of my room, all my questions have been answered in regards to any guest related questions, and my room was cleaned every week! Being there for as long as I did, it felt like an apartment because of the staff and the amenities. They provided pots, pans, utensils, etc. I came in at the craziest time and during the very beginning of lockdown due to the Covid-19 crisis and I really felt comfortable to quarantine myself. What I also loved about this location was that there was a walking trail across the street! My dog and I enjoyed our long stay and would recommend this Stay America for anyone staying in Colorado Springs. Thanks again to the staff for being so awesome during this time. Stay safe and happy my friends!

I should have known from the minute the desk attendant opened her mouth that this was going to be bad. Before I could even get out good evening she looks at me and says credit card and ID.....wow, really!! What the heck has happened to customer service? Then the very next words out of her mouth are, "Oh yeah, we don't have a king, non-smoking room....we only have a queen handicap smoking room available." Ummm... NO, if I reserved a non-smoking room I'm sure as hell going to get a non-smoking room or you can give me my money back. Well, I got a handicap non-smoking room with a queen bed and no discount! Will not ever come back to this hotel!!! So after sleeping on it I thought maybe I was being too harsh. No way!! Not harsh enough! outlets in the room don't work - no hair dryer. Totally frustrated again this morning

Stay away!!! For the price you pay you should expect better! The rooms are tiny. The carpet is stained. And the bathroom is ridiculous small with zero amenities. There are no screens on the Windows so you can't leave it open. The hallway has a skunk smell and the breakfast is a joke. But the employees are nice

If I were to stay again I would ask for fresh linens upon arrival and make my own bed to make sure it's clean. Bathroom was okay. Looking close up in the shower and on the counters it was still dirty. Don't think that place has been vacuumed in a very long time. Ended up sleeping on top of the covers with a blanket I brought on my trip from home. On the bright side, there was hot water, heat and a fridge. (I used to clean houses and this was unacceptable for something that was considered clean) Staff was friendly. Breakfast was grab and go style (muffins, granola bars, coffee and oatmeal)

I wish it could be zero ! Due to Covid-19 I'm forced into rooming at the hotel . Oscar ( the manger ) kicked me & my family out due to " loud music " . We were playing music on my iPhone a little later into the evening when I believe it was considered " quiet time " First & foremost IM not a child , I didn't appreciate another adult telling me it's quiet time when I'm paying my money for the privacy of the room . I believed they had the wrong room because neighbors were watching tv & had their volume up pretty high . Needless to say, he kicked us out during trying times for such petty accusations !

Don't stay here! The customer service for the extended stay corporation is horrendous and it trickles down to their desk clerks and general managers. We were overcharged $272 after already paying $492. They lied about the rate for the room by originally stating the room would increase by $6 and then when we went to check out we were charged $17 more increase a night. When we tried to solve the issue we were given the runaround and hung up on. The GM for this location is Oscar Perez (not helpful). My husband was directed by Vanessa at the front desk who wasn't helpful after being told by the night clerk the increase would be $6 (he checked like 3 days prior to check out) and the customer service rep when I made the reservation lied quoting the same $6 a day increase. Definitely warn away especially if you are military. This was during our PCS move and NOT helpful at all.

I understand that public restrooms are not provided here per the sign in the front. However, I was holding wipes and was with my special needs, teenage son who had an emergency just before almost making it to the next exit to get to school. I politely asked the man at the front desk if my son could use the restroom and was told, "No, we don't have bathrooms." I responded, "Well, what do you use?" Okay, a little irritated, even if for security purposes an adult cannot be let in behind the counter, but a child? Don't they have cameras anyway?! I will not stay at this hotel based on our poor experience, I mean- it's just using the restroom!

Not too shabby for a place that only charges $70ish a night for a reservation which was made literally a day before arrival. It was easy to find -right off the hwy and was close to everything I wanted to see while I was in Colorado Springs. My flight didn't land in Denver until pretty late, by the time I got here it was close to 1am. The staff was quick in getting me checked in and even got me a non smoking room ( my original reservation was for a smoking one - there was no choice online for non smoking). Overall, nice little hotel that's convenient ( all you gotta do it exit the parking lot & you're right in front of the freeway entrance), clean , provides PLENTY of towels ( there was seriously at least 10 towels in my room) , newer looking tv ( actual LCD rather than the big boxy looking tubes ) & comes complete with kitchen , stove & microwave (granted I didn't use any of it during my stay). Only complaint is more so for the city of Colorado Springs .. Nothing food wise is open at 2am .. Seriously nothing. Okay I lied, Mc Donald's, Denny , ihop & del taco were open (In case yall are stuck in the same situation as I was - all of the fine dining I mentioned are located on Academy Blvd, just one freeway exit from the hotel) But for a girl who didn't eat all day before flying.. I was not a happy camper.

Stay away from this place! We were on a trip to visit my kids, who live in Colorado Springs with their mother, while they were on Spring Break. We chose this place because it was an extended stay place that advertised kitchen facilities, laundry service, free wifi and free breakfast. We also saw that it had recently been renovated and offered a really good discount on our 7-day stay. Let's start with that "discount." Turns out you don't get the savings upfront and you have to pay everything in advance. You only get the "discount" refunded to you after you check out-which takes days. This is not a discount by any legal definition. It is a rebate and should be advertised as such. The "kitchen" was a built-in pair of stove-top burners with no oven--essentially a glorified hot plate--a microwave and a refrigerator. I never stayed in an extended stay hotel with a kitchen that had no oven. Boiled, fried or nuked. Those are the only cooking options. You also have to ask the front desk to send up dishes and pots and pans for you. Same with a simple coffee maker. We bought some groceries and put them in the refrigerator. We found out the next day that the refrigerator was broken. Our food was ruined. The people at the desk told us we were not the only ones having refrigerator problems, so the hotel knew they had installed poor-quality refrigerators. To "make up" for this, they gave us coupons for 50% off Panera Bread. Except the coupons were only for 50% off of the first $25. Anyone familiar with Panera knows two people can barely eat for $25. There is no way 4 people can, even when 2 are kids. So they knowingly gave us useless coupons to make up for their crappy appliance ruining our groceries. When the guy came to replace the refrigerator, he tried to blame us, even though it was obvious the thing was just a piece of garbage. He then thought he would try to dazzle us with some BS about how refrigerators get cool by the cold air from the freezer (which, remarkably DID work) falling to the refrigerator portion. Rather than vent all of my pent up rage at this place on him while informing him that he was full of crap and no proper refrigerator has EVER worked that way, I chose to listen to his BS and stay quiet. So add poor maintenance staff to the list of complaints. The laundry service was nothing more than a pay-to-use laundromat. For the price people pay to stay there, the laundry service should be free of charge. The laundry equipment was also poor-quality. The wifi is an absolute joke. I upgraded to the "enhanced" wifi, since we wanted to watch some streaming videos with the kids when we weren't out and about. The price was exorbitant and it turned out they charge for each device, even though they should and could upgrade the whole room, since you log into the wifi with a password based on your name and room number (therefore, making it unique). The "enhanced" speed was still, as I stated before, an absolute joke. I had to use the option from my streaming service to download videos (using the crappy connection) and connect the laptop to the TV so we could watch movies. The TV: barely watchable from the sofa on the other side of the room because the screen is so small. There were barely a dozen channels that worked, and they were all analog. I didn't even know analog was still a thing. The TVs obviously were not part of the renovations, because ours actually listed one of the few working channels as UPN, a network that has been defunct for over a decade. The beds were like sleeping on rocks. I have a bad back and spent most of my time there in some level of pain because of the bed. The $50 motel we stopped at in Kansas on our way to Colorado Springs had a more comfortable bed than the slab I had to sleep on here. There is no housekeeping service. Not even someone coming in to vacuum once a week and certainly no daily service. Need towels or fresh bedding? Go get it yourself. That's their attitude. Now let's talk about that free "breakfast." Breakfast is the choice of a granola bar or a packaged muffin. That isn't breakfast, that's a snack. Every other real hotel (not counting motels) I ever stayed at that offered free breakfast actually had breakfast. Even that $50 motel in Kansas I mentioned earlier had an actual breakfast. Do yourself a favor and STAY AWAY from this place. Any renovations were purely cosmetic. They easily could have fixed all of these issues during renovation by simply making the one-time purchase of quality appliances and bedding, making some very inexpensive (even on an enterprise level) changes to their internet services and actually offering housekeeping and laundry services. This place is just plain awful.

Pretty good place to stay. Friendly and helpful staff. Free WIFI and a basic grab and go breakfast. They don't clean your room everyday, though. There's a $10 a day fee for that. It was clean. No issues.

After staying in the hotel for two nights, both my boyfriend and I woke up with bug bites and extreme itching. The room had no toilet paper in it and after calling the front desk several times, no one showed up to our door with the toilet paper. It wasn't until we went to the front desk and waited for an attendant to come for us to receive the toilet tissue. Also, while checking out, the front desk attendant was very rude. Would not recommend nor will I stay here again.

If you want unclean room, this your place. Oh, the irony. Proudly displayed on the wall, next to their front desk, is a poster-sized comment card expressing how wonderful a experience it is to lodge here. Upon walking into the bathroom in our room, we noticed long, dark hair on the floor, it was everywhere. Housekeeping could take the blame here, but the entire place seems cheap and run-down. The kitchenette has absolutely nothing...no dishes, no utensils, no coffee maker, nothing. The HD tv has standard definition programming. Perhaps it was just our room, but if you book a stay here and are surprised that a business like this survives, you've been warned. Zero stars should be an option.

Stayed for 27 days waiting or house to close - understaffed, needs some update, while they say non-smoking rooms - there is no internal ventilation for smoked billows into non-smoking rooms regardless of the floor. Despite being there on each cleaning, we have noticed several items have been stolen after leaving. Good price, just be aware.

Our stay was over a month due to a long distance move/closing on a home. The entire experience was very pleasant. We checked in around 10pm, and the front staff was very friendly. Despite the hour they explained their amenities: on site coin laundry $2 wash/$2 dry, weekly full service cleaning, full size fridge, 2 eye stovetop, provided kitchen gear, microwave, allow pets with a daily fee with a $150 per stay cap (be it three weeks or three years, the rate caps), $4.99/ per stay for internet, cable TV with a decent selection of channels + Showtime, and the usual ironing board + iron, dresser, desk, etc. The room on arrival was very clean. Full service is once a week, optional refreshing service or full service can be purchased. Towel & sheet exchange for no charge is at the front desk, and you can get additional tissues, toilet paper, and soap at the front desk as needed. We had to borrow various other things from the front desk (vacuum cleaner, screwdriver, etc) without hassle. The front desk and cleaning staff were very friendly, and there is a late night staff person at the front desk. We had called around to various hotels/motels/executive suites in the area and this place was the only one with a very reasonable rate. This was the ONLY place that did not change their price to a more expensive rate when they found out we were military (the current per diem rate). There are probably nicer places to stay, but this place had everything we needed and was VERY affordable. The location is great, close enough to be very convenient but not so close to shopping/traffic that it feels unsafe.

Drove five hours try to get eight minute early check-in and was refused horrible customer service

This is not a great place to stay for Value getting your money's worth and some of the employees were sick while we were here overall generally not a very good place to stay convenience was it's only saving grace it allowed pets

They're doing remodeling right now so that sucked. Was well priced off of priceline.com, and was a decent sized queen bed, kitchenette, desk and closet. Full size fridge. Had to request dishes and a toaster, coffee pot and cups though. No ice machine. Thee worst part about my stay was the blood on the pillow, chair and headboard. And when I approached the assistant manager at the front desk, he merely asked if I wanted another pillowcase. We said we needed a new pillow because it soaked through. He said they didn't have any more. It wasn't until we suggested he get one from another room , that he did so. He then came up the next day to clean the blood from the room, and didn't offer me ANY compensation. All of this happened after I wrote corporate two times as well. I'm very disappointed! Price is good but make sure you don't get took. It also says that they "give your information to law enforcement any time they ask" on a sign on the front counter. Not only is that a complete invasion of privacy? But it shows the type of people that frequent the hotel. Chubby white assistant manager is a jerk.

This hotel and its staff run a master clinic on the art of cutting corners. When we arrived at 4 pm, there was no desk attendant so we rang the bell. This had no effect. We then called the front desk and were able to check in at last. Our non-smoking room was quite small. The kitchenette had no dishes of any kind but the ice trays came in handy because the hotel astonishingly has no ice machine. Breakfast was especially lacking. There were only a few apples, some muffins, and did you know that Nature Valley offered single-bar packages of their signature granola product? Cons: Non-existent customer service Rooms are reminiscent of horror films Sub-continental breakfast Pros: Parking lot is paved Beds most likely did not have bed bugs.

Wow! Bring your respirators. This place reeks of smoke. I notified the staff and they didn't seem to care one bit about the "cigarette odor." I was told I should approach anyone I see smoking and ask what room they're in. The guests are to police themselves apparently. Wifi is slower than most carrier pigeons and the continental breakfast is a joke. Stay elsewhere unless you enjoy being hungry and nauseous.

Stayed here before but it has gone downhill since then. Conveniently located off of I-25 and close to plenty of shopping, Garden of the Gods and Pikes Peak. Don't expect your towels or trash changed unless you're staying for 7 days or more. If you want fresh towels you have to gather up the old ones and take them to the front desk to be exchanged. Also, they no longer provide kitchenware automatically, you have to request specific items from the front desk. Gather your own trash and set it outside your door which means that in the mornings, the hall is lined with funky take-out containers and full trash bags. Pew. Our first night, I pulled down the blankets and there was a circular yellow stain that looked like urine right underneath the edge of the pillows. Super Pew. The wi-fi here is a joke as is the analog cable service (Analog? Who does that?) which only had about 15 channels that actually work. The most annoying thing of all is that this entire place reeks of pot. I realize that pot is legal in Colorado but its kind of like cigarettes; just because its legal doesnt mean I want to smell your habit seeping under my door, in the hall, and even on the elevator. I'm all for enjoying our freedoms but the management/staff should do all that they can to ensure that all guests are comfortable; we all paid to be there. This location should invest in some weapons grade air freshners and maybe pay a little more attention to the cleanliness of the rooms.

Rude employees, Oscar (the manager) was talking about not allowing military to get coffee because they were upset the pot was empty the day before. Staff refused to make more. Our room had a freshly urinated pillow on my kids bed. Food was all in the bed and under the mattress. Sinks and tub back up and won't drain. Our room was cleaned once out of 2 1/2 weeks of staying there. I reported how nasty our room was. After reporting, house keeping removed our blankets and had to use our own. At the end of our stay they tried to hit our account for (damages) saying we stole those blankets. Oscar was in a heated dispute with an employee with the office door wide open for an hour. Staff refused to give me corporates number. We had to exchange towels every day and were treated hatefully when we asked for a roll of toilet paper. We had four people in our room and they gave us two of everything in kitchen supplies. Refused to give us extra. We had to go buy dish soap, cleaner, paper plates, & plastic wear. Our friends stayed here and they had the same type experiences. Several guests were complaining everywhere you went. No pool, hot tub, or anything special worth staying for. Rooms are tiny and the "breakfast bar" is granola bars and muffins. Very little coffee. If we weren't put here by a company for free, I would've walked out. Although, many of times I picked up the phone wanting to call and asked to be placed somewhere else. Do not waste your time. Several other details.. Yelp said my text was too long to explain it all. Just, don't do it.

Horrible. Ordered a non-smoking room which was completely surrounded by smoking room left, right, whole floor above and below. Tracked the cigarette smoke to the bathroom vent which you actually see the cigarette smoke pouring into the room. Since they were sold out, I was stuck. I had to close the bathroom door and place towels all around the door to seal the smoke it. Worked about 80%. Next morning I almost passed out when I opened the door and the wave of cigarette smoke was so thick I literally started choking. Placed a wet towel over my mouth to breath during the shower. All of my clothing, suitcase, everything smells like cigarette smoke now. HORRIBLE EXPERIENCE

4 stars. I do not believe in giving anyone or thing 5 stars so this is pretty good as far as I am concerned. I made reservations on line weeks in advance and got a good deal from their site and also had a coupon. No problem on checking in or checking out. We arrived a few minutes before check in time. The girl at the front desk was slammed and all by herself. She said some of her cleaning help had called in sick so she was not sure what the condition of our room would be. I did hear her answer the phone and it seemed like someone needed towels but I can not confirm if it was someone who had just checked in or not. We had room on second floor. It was great. No complaints. It was clean and everything in place. We had to immediately leave due to an event we had to attend. When we arrived back later there was a message on the phone. It was from the front desk just wanting to make sure that evrything was OK in the room etc. and if any problems please contact them. That was nice. We stayed on a Fri and Sat during 4th of July weekend. I noticed other Hotel/motels in the area charging much more than the price I paid. Even a Motel 6 down the street was $12+ more a night than my rate. I was happy with my deal and happy with the hotel. My friend was having a large event and had a special deal at a hotel not far from where we were for all the out of town travelers. It turned out I got a much cheaper deal than the one my friend got. Lots of things not too far, 5-10 minutes by car. Safe area. Other extended stay hotels across street. Are there better Hotels etc? Yes there are others. This is not an upscale top of the line hotel BUT this hotel is perfect for most and if you are on a budget and looking for a deal like I was this was better than great. It is an extended stay so we had a stove, microwave, large refrigerator and kitchen sink with pots and pans, plates, glasses etc. They do not provide shampoo and such but it is available on request I believe. Wifi is avail for a one time fee of $4.99 for the length of your stay. It worked fine for us. Would definitely stay here again.

We had a less than stellar stay at this extended stay. We are on a road trip and have hit multiple hotels but this is the first one to say "free breakfast" and not have an actual breakfast available. Your breakfast choice is a prepackaged muffin or a granola bar. We also had the pleasure of losing our key, so we had to speak to the night desk attendant who 1. Reeked of marijuana 2. Had the room key machine not work for him and sat there for quite a while trying 20 different keys as if one would magically work. The room it self was okay, the bed was comfy but the sheets also reeked of marijuana which is strange as I booked this hotel cause it was a non smoking hotel. When we were leaving we had accidentally left something in the room so I went to the front desk for some help and had to wait ten minutes as there was no one there at the desk! The lady who finally showed up was nice though.

If your looking for an extended stay then stay away from this one. If you enjoy having a kitchenette and a place to feel more like home, staying a week to a month then this isn't your place to go.. I travel a lot and usually spend anywhere from a week to a month or so at a hotel. This is the lowest quality hotel I've been to. Dishes you have to ask for along with silverware, the room comes stocked with nothing. They deliver your requested 2 plates 2 silverware. There is no pots,pans,toaster in the room you must request it and they bring it to you in Tupperware box that you have to return There isn't even a notepad or ink pen in the room. Only 33 channels on the small tv. (Not even good channels) Wifi is a joke they try to get you to purchase upgrade faster version (like a dummy I did only because I wanted to watch a movie on my Apple TV and the upgraded version was so slow wouldn't download a movie. Breakfast Is a muffin but I don't look forward to breakfast at any hotel so it's not a big deal. The room isn't equipped with a blow dryer (really?!) I was supposed to stay a month here, I checked out few days later, moved to the elegante where it's $10 cheaper a night (x30 days, adds up) at the MCM elegante the laundry is free, over 160 channels, free full hot breakfast, and it's nicer than extended stay, hotel staff is friendly!! At the extended stay the hotel staff is constantly outside smoking not at front desk. If you want just a Hotel to rest your head for one night go to extended stay for decent price $70, if you want a nicer place to accommodate your lengthy stay do your self a favor and go to Elsewhere!!!

The woman that checked us in was very nice and accommodating. This is a very convenient place to sleep, but do yourself a favor and go somewhere else. A few extra dollars are worth it to have a clean room. When told of our hair-covered bathroom, the night-shift clerk said he'd have our room cleaned tomorrow...before or after we check out? Parking is also convenient, but I will not stay here again. As stated in previous reviews, the room is basically bare of any necessities; not even a coffee maker. Almost every surface was dusty or dirty in the room and hair everywhere!

First let me say the staff person we dealt with was very friendly and helpful but beyond that I would recommend staying away from this hotel. Our room was filthy! There was hair and grass in our beds, one of the comforters had what appeared to be peanut butter smeared on it, a shoe and screw under the bed, the microwave had something yellow caked in it and the bathroom floor turned the white bathmat black. Then the handle broke off the shower. Again they were very friendly and helpful but we will not go back and I wouldn't recommend it to anyone else.

Cheaper than others, nice location. Only corporate told me they had a fitness center and they don't. The shower is nice for tall folks and it's great being able to cook. Biggest complaints: the rooms and hallways smell like animals and smoke (even nonsmoking) and I had stained pillowcases.

Not exactly "home away from home", but it will get you through. Rooms are cozy and comfortable. The majority of the staff is helpful and friendly. A select few are very unprofessional. They would gossip to guests in the lobby about other guests staying at the hotel. Not sure what their definition of privacy is. Other issue...the washer & dryers are NEVER working.