Shai Foy
Google
Room
The room was very clean and well-maintained.
Service
Unfortunately, the check-in experience was not very welcoming. I typically consider myself a non-complainer, but I felt the need to share my concerns. I was greeted by an older woman at the front desk who seemed to exhibit a rather indifferent attitude. For example, when I received my key cards, her response was simply, “Here.”
When I inquired about a luggage cart, she replied, “Oh honey, you’ll need to leave an ID for that,” and did not offer one until I reiterated my need for assistance. My mother is 83 years old, and I needed help getting her and our belongings upstairs. Only after my insistence did she provide me with the luggage cart, instructing me to walk around to retrieve it and return it afterward.
I chose this hotel because my mother is on a special diet, and we frequently visit various medical centers. We needed cutlery, pots, and pans for our stay. The room information indicated that these items could be delivered upon request, so I went downstairs to ask for them. The desk clerk initially responded with, “I think we’re out.” However, seeing my disappointment prompted her to reconsider, and she eventually found me two plates, two coffee cups, cutlery, soap, one frying pan, but no coffee pot or glasses. In awaiting a response for these items, she never informed me that they would be delivered directly to my room; instead, she simply placed them on the counter and left.
Overall, our interactions with the staff were more frustrating than restful after a long three-hour drive with an aging parent.
Location
On a positive note, this is a bustling area but the location was perfect for my mother’s outpatient surgery.
