Eyes on Second

I have been seeing Dr Irina for as long as I’m wearing glasses, which is I believe since 2013. She’s is absolutely fabulous! Not only she’s a great doctor but also helps me with picking the best frames for my face, she has impeccable taste. The frames in store is always so cool and a great variety! I highly recommend to go to Eyes on Second - you won’t be disappointed (to say the least) You will love it! P. S. Extra points to all who works in store - everyone is so friendly and makes you feel heard and seen!

Very terrible experience. I frequently use Zocdoc to book my appointments and did so in order to meet with Dr. Cawog. The front Desk called me 40 minutes before my appointment and asked me to change my appointment time to an earlier time. They did this outside of the app that I used to book and after I changed my appointment I arrived to my appointment within our appointment window and they proceeded to rush my explanation of benefits and indicated that I would be charged an exorbitantly high co-pay. When I pushed back on this and asked to make a call to my insurance - because I knew this was incorrect - they rushed me and explained very rudely that I could just do my appointment and figure out the insurance details afterwards. The doctor was impatiently running around while waiting for me to have this conversation and finally came out and loudly, in front of other patients, told me that calling my insurance would make no difference. I ended up rescheduling my appointment because I refuse to be scammed by an optometrist, and this was my first time venturing out from my usual optometrist from that retired. I would absolutely not recommend this practice or her and feel very embarrassed because of this experience. I’m glad that I had the foresight to leave the appointment and upon returning home, canceled the follow up appointment that they had booked me for no one said a kind word during that time, and I was treated as if this was an inconvenience, even though I did them a favor by shifting my appointment earlier so that they would be able to take in another client. to make matters worse they reached out to Zocdoc and let them know that I was a no-show at my appointment which put my account in jeopardy of being closed. I had to reach out separately to Zocdoc to let them know that this was incorrect and that I had in fact arrived at my appointment. Please be aware of this practice.

Dr. Shiyan is the most knowledgeable eye doctor I have ever encountered. She really listens to your needs and offers multiple options for improved vision. The office staff are friendly of course. But they also operate with a level of professionalism I rarely see in on optometry setting. Highest possible recommendation!

Fantastic service. Dr. Lina was great and professional during my appointment. She diagnosed the symptom I was worried about smoothly and provided good care for my future needs. Thank you

This has been my go-to optometry in the city for a few years now! The staff is so friendly and chill. I love how they all have a nice report with each other it makes the place feel cozy, and the wait times are always short. I’ve had appointments with two optometrists here and both were super helpful. Keep up the good work <3

Really great experience and care. The appointment set up was a breeze and they keep me up to date with texts and forms to fill out early to save time. Found great frames and got help making a decision.

Dr Amin is the best eye doctor I have ever seen. She is really professional and caring, and incredibly knowledgeable. She made sure my eyes were thoroughly checked and that all my concerns were addressed. We discussed my eye health and she gave me a comprehensive care plan. The staff then helped me choose some new frames and made sure my insurance was processed. I would absolutely recommend Dr Amin and Eyes on Second.

Dr. Fenella Sheneur is an outstanding eye doctor who truly shines in her field! She went above and beyond by fitting in a last-minute appointment, showing her incredible dedication to her patients. Her thorough and meticulous approach during examinations reflects her sharp expertise, while her patience and ability to explain things clearly make her stand out. Dr. Sheneur’s kind and compassionate nature creates a welcoming experience for all!

A great eye doctor located in the heart of East Village -- I stopped by for an annual exam and contact lens fitting and was happy with my care here. Dr. Cawog and the staff patiently walked me through what was covered by my insurance and finding the best fit for me. I had the opportunity to try on different brands of contacts to see which felt best on my eye, as well as discussed the possibility of getting LASIK in the future. They have a great selection of stylish frames and were really quick to ship me (~2-3 days max) my contact order. The whole experience was unfussy and I was in-and-out without feeling rushed.

I will not be going back for the following reasons: -they over schedule the doctors on the weekend so my appointment took longer than it should have as they were with other patients -they really push eye drops regardless if you say you aren't having any issues with dry eyes. It's apparent in their marketing emails as well -when I picked up my glasses there wasn't anyone there who could adjust the frames to make them tighter. If someone was only available during a certain time to do it they should have communicated that in advance. They were not apologetic about it and told me I could just walk into any optometrist to have them do it....so I will be taking my business to another provider

This is a great optician. I just walked in, got help to find a perfect set of glasses ,and they followed up and got my prescription from a competitor without me having to ask. Yes, by God. CUSTOMER SERVICE!!! It still exists. I found that the big chain optician had glasses just like everyone else's glasses and I wanted mine to have design and style. Eyes on Second has the designers you want plus interesting brands I've not heard of. I don't recognize anything in these one star reviews. The woman who wanted a screw tightened who was told to wait? Come on! It is a business and has a right to not prioritize free service against paying service. And to John A., if he can see an eye doctor for $30 bucks, I want the name of that doctor. (Obviously, no medical school loans to pay back!) Make an appointment. Respect their time and they'll respect yours. They'll help you find beautiful glasses. What's not to love?

Let me preface by saying this review is a last hope to get the eyeglasses I paid for. Had a great experience with Dr. Cawog, she's very thorough and a great doctor, BUT it's been 3 weeks since my appointment, and 3 weeks after I was promised my eyeglasses in 10 days. No one updates me or calls to let me know what is going on or when I'll actually receive my eyeglasses. For an office that sells luxury eyeware, you'd expect the luxury customer service experience. If I ever receive my $500+ eyeglasses, this will be my last time visiting here. Side note: I've noticed this business only responds to 5-star reviews. So let's see if I actually get a reply or update on my eyeglasses.

Just tried to make an appointment for a contact lens exam (already have valid glasses prescription from 5 months ago) and was told that it would be $230* out of pocket. I pushed several times to clarify and was told that I had not misunderstood. Congratulations for being the most absurdly priced optometrist in this city! Warby Parker glasses & contacts combined exam: $150 SEE eyewear glasses & contacts combined exam: $120 Manhattan Grand Optical glasses and contacts combined exam: $130 Go anywhere else.

I went there on 4-8-24, I was told my glasses would be ready quick, I'm calling to get an update and no one could give me an update, the first person told me she didn't see that I bought in my own frame, then I called back the following week and someone said they would called the lab and called me back, she didn't..I called back on Sunday, now someone else tell me that the lab don't work on weekend...I think it's not a priority because I brought in my own frame and I didn't take the extra stuff they want to push on me...the last time I got glasses that I couldn't used because I'm near sited and the frame brooke in a week...before I has my appointment they text me like 25 times and send emails...now I can't get one call back...they only about money...the people that answer the phones are rude...no customer service...I would never go back to them...

Awful, awful service. My daughter had a screw missing in her glasses. We went to this place to get it fixed. They gave us the runaround, made us wait while they helped others and were generally rude. I understand that this service is offered as a courtesy but most optimetrist shops don't give you attitude and treat you poorly in the process. Often in business the graciousness you offer people will be rewarded with future business regardless if the individual isn't paying for the service at the time. They were dismissive, impolite and generally rude. Needless to say we won't be going back for eye exams or glasses.

I was looking for a local eye exam and fount this on a website. I booked an appointment and went I waited 5 min in the front area had a 10-20 min exam and the Doctor told me I needed some glasses to fix my issues, recommended me eye drops and told me to sit in reception area for payment on exam n lenses. I thought my insurance covered everything but they told me I need to pay in total 197$ 10$ for exam then 160$ for lenses and Then 23$ for the recommended eye drops then needed to purchase frames which their lowest frames was 300 plus Dollars in total i was advised to spend 197$ and to bring my own frames. i felt forced to pay so i paid and left immediately after i went for a second opinion and fount a place where it was only 80$ for exam and lenses and they gave me free eye drops . and was advised to get a refund from eyes on second. so i called a few times and was told they would get back to me about this on Monday July 1st i did not get no calls so i reached out the next day and they told me to speak to owner via email and she was not in after i was told on Monday it would get resolved. i don't want no store credit. i just want the refund for the lenses the exam and eye drops ill pay for. have any issues please contact me directly.

One word: Chaotic. I came here for my annual checkup, and from the emails I first got from them, I had an uneasy feeling especially because it felt like They were up selling (I know.. via email sounds weird), anyway I got here for my appointment and from the get-go, my intuition was right, the receptionist, the Dr and the staff who showed me the glasses, all tried to bring up some sort of dollar amount I would have to shell out to either get, contact lens prescription sent to my email or $35 for something else (I forget what it was) But I exhausted leaving this eye clinic. It was small, crowded with a narrow passage and I felt claustrophobic.

I've been struggling with seeing up close and came in for reading glasses. Dr Shiyan examined me and suggested progressive lenses and even helped me pick a pair out. She has such a great eye for what's in, I would never have picked the pair she suggested but am in love with them! I have received so many compliments on my new Salt frames and the best part is I don't have to move my phone or papers back and forth to focus in on reading them or carry around multiple pairs of glasses!

They quoted me $160 for a simple DMV eye test for driver's license renewal. The going rate is 30 bucks.

DO NOT GO HERE. They are heartless and only care about making money. I traveled 1 hour to go to the store and the staff (Danielle and Dr. Cawog) cancelled my appointment before the 12 minute grace period ended. They are terrible and inconsiderate people. They are extremely unprofessional and do not care bout the customer. I've been a patient for nearly a decade and will NOT be coming back.

Terrible experience. I informed the office that I'd be 12 minutes late for my appointment. I came in 14 minutes late and they REFUSED to take me as per the doctor Fenella Shneur and the employee at the front desk. Also what kind of lateness policy cap is 12 minutes? Rude staff that doesn't care at all about the quality of their service. Disgusting

DO NOT GO HERE. Had my eye exam which was fine, then they proceeded to completely bungle my glasses order. I was told it would take a week to get my glasses and then A MONTH LATER when I still hadn't heard from them they told me the manufacturer didn't get my order so it would take another week. I called back a week later, they said the manufacturer didn't get the order and they would need to do it a second time. I called back after another week passed and the same issue. They were not even apologetic. The response I got was " well, that's the update". Then they hung up on me. Unbelievable.

I never review anything. Even when I had bad experiences, but I felt I had to leave a review here since they wasted both my time and money for their convenience. Made an appointment almost a month in advance. Paid for an Uber all the way from the UWS and was going to be 15 mins late due to getting stuck in traffic caused by a protest. Called them a few mins before and they said they had a 12 minute grace period. My Uber driver said he'd get me there so we hit the gas and we were going to make it there in time, only for them to call me back 8 minutes before the grace period ended to cancel on me because the doctor had been double booked. Never again. + they try to push their merchandise at the store on you and if you refuse you don't matter to them.

I really try not to write negative reviews. Being a small business is extremely difficult. Add the fact that covid exists and any business that's even open at this point should be applauded. That said, I didn't love my experiences at Eyes on Second. I've been here a couple times since 2016. The pro was that they took my insurance while many providers did not, but the con was the aggressive sales people. The first time I went for an eye exam in 2016 (awhile ago, I know) I purchased a pair of glasses and contacts. I really didn't want a 6 month supply of contact lenses, but I was pushed into it and assured I could always return it. While that was true, the nature of how I was persuaded into it by not even a salesperson, but a doctor was lame. Still, I could have protested more so let's say that one was on me. More recently though, I came to Eyes on Second again for an update on my prescription. The exam was great, the doctor was nice - no complaints. However, once I was led onto the store floor it was like she released me into the lions dens. Let me clarify, I've worked in sales for over 6 years - 4 of them as a sales manager. I can be pretty damn aggressive and I've taught sales reps to be the same, but my lord - these eyes on second salespeople do not mess around. I kept giving reasons why I didn't want to buy glasses and I kept receiving aggressive reasons why I should anyway - it was awkward and over the top and the salesperson really wasn't "reading the room." Those types of experiences burn bridges and leave a bad taste in one's mouth. Overall, I really, really, really don't like the hard sale at a somewhat vulnerable place like the eye doctor and I get that businesses need to make money especially during these crazy times, but based on my experiences I wouldn't recommend eyes on second especially if you don't want to encounter a pushy sale. For a quarter of the price and zero pressure I shop at warby parker now.

Came in to pick a pair of glasses out for my daughter. She's 12 and super picky! The staff was so patient and kind with her. They helped her pick 1 pair of glasses and another pair of sunglasses, and to top it off, they had them both ready for her in an hour! I could not be more impressed! Would highly recommend!!

i've been a patient for 20+ years, their doctors are amazing, they always have the hottest frames and their staff is really helpful! why go anywhere else?!

Highly recommend eyes on second! The doctors are all really amazing and the frame selection is incredible. The front desk staff is great at helping pick out the perfect frame. Love the different brands they carry.

Had an incredible experience here! Eye exam from Dr. Cowag is super speedy and efficient, she explained every step of the process and we just had a great conversation! Afterwards I went to get new glasses, and both Brendan & Brittany were this incredible dynamic duo that helped me shop through styles, and were so patient with me. I came in knowing more or less what I wanted, but they definitely helped broaden my style horizons and my current glasses are pretty influenced by what they suggested! I don't really get the vibe of what the other reviews suggest, maybe I was isolated by knowing what I wanted, but the glasses here are only expensive if you buy the expensive glasses. I was suggested glasses based on style, not by price, I'm sure if I was price sensitive I could have brought that up and they would have adjusted their suggestions.

I was having intense eye pain and couldn't find any opthamologists nearby with an appointment. I came into Eyes on Second since they're close by, and they were able to quickly fit me in (despite their back to back bookings) and identify an eye scratch. Without their quick and professional care and antibiotic eye drops, my recovery would have been a lot longer and more stressful!

Dr.Shneur was excellent, professional and thorough. Probably the best eye exam I've had. I wish the store had more frames to choose from though, the "cheap" ones are hideous and the nice ones are upwards of $500, and I have insurance! I like the convenience usually of ordering new glasses through the doctor's store but I couldn't justify it this time with the selection they had. Luckily, they didn't pressure me and happily gave me a copy of my prescription to look elsewhere. If Eyes on Second had a more reasonable frames selection I would have been more than willing to purchase new frames there. Also, the new eye scan instead of getting your eyes dilated is so worth the copay. If your insurance will cover it - go for it.

I've been using them for years and would highly recommend them. All of the doctors are great. Dr Shneur did my last exam and she very thorough and professional. She recommended a new contact lense, which i couldnt be happier with.

Aside from Dr. Illona Krugolets, who is fantastic, the employees are rude and unfriendly. I'd recommend spending your money at a different store that seems to appreciate it. I had a totally different experience at Cohen's Fashion Optical.

Dr. Lina Cawog insulted me and my family because I asked for some water during our consultation. Extremely unprofessional. Eyeglass selection is fantastic.

I've come here for contact lenses and glasses. Everyone here is super nice and their services have always been great!

The office staff was passive aggressive. Didn't walk me through lenses options - I had to ask if transition is an option etc. Got snappy responses. For the staff - I'd suggest to consider another line of work if staff considers patients to be an outlet for their anger.

Pretty poor experience. I don't write negative reviews often and want to support small businesses but the service at Eyes on Second is poor particularly staff-to-staff communication and customer experience. I ordered a pair of glasses on a Saturday and paid for a rush delivery. The glasses were due back on Tuesday - no call... So, I called on Tuesday early evening and the receptionist was unable to get me a status on my glasses. She told me to expect a call within the hour with an update... no call. Finally, I got a call Wednesday evening telling me that they were unable meet the rush request and left no indication of when I should expect my glasses. I called back on Thursday, no note in my file on when the glasses would be ready... So I was told the standard..."it'll take 7-10 business days". I'm a pretty upbeat and friendly person, but man... I didn't speak to one person with an ounce of customer experience training. In general this wouldn't be a big deal. But, I spent $900 on my glasses and expect the staff to communicate better with customers. Would not recommend.

Had a very positive experience. Dr. Cowag communicated really clearly about how my vision was changing, different options for contact lenses that were better than my existing brand at a similar price point, etc. The office was also extremely upfront about pricing. I've had previous experiences at other eye doctors where I'm surprised by a $300 bill not covered by insurance that is never mentioned in the office. The staff gave me prices for the exams as well as any additional things (ie retinal imaging) before performing them. They also provided my prescriptions via email before I even left the office, which has been extremely rare in my experience with NYC opticians (who often try to hold the prescription so you need to get glasses/contacts from them). They did have very overpriced contacts, which is not shocking. They laid out the pricing/available rebates for different options, which I appreciated. Definitely recommend getting contacts elsewhere, as is the case at most opticians. I did not have the experience that other reviewers had where they were pushing on getting glasses; I mentioned I wasn't looking to get new glasses at the moment and they were fine with it.

There's a multitude of problems with this store. The biggest problem this store has is its unrelenting greed. Their floor staff is an entire story in itself. The prices are as 4x higher than a web search, but the worst,unforgivable act is their commitment to lying. I have a bigger issue,but it's late and my review will hold back no punches

I was trying to be a good adult and get an eye check. The last time I had my eyes checked was when I was little. I had no issues but just wanted a test to confirm. Following the test I was swindled into buying frames that were way too expensive and computer lenses that are unnecessary. My friendly eye exam ended up costing close to $800. After reviewing the receipt I realized I spent too much money but the refund is for store credit only. Buyer beware before visiting this store!

The staff at Eyes on Second were great. I was immediately greeted and my doctor was really nice and explained everything thoroughly during my visit. They were kind enough to answer all my questions every time I called or came into their office. The support staff took care of booking my appointments and I was able to get everything I needed.

Overall a good experience. I was able to make an evening appoint on a weekday which is very convenient, especially considering my work hours/commute. Scheduling the appointment was easy, just as was using my vsp insurance for the appointment. I was in and out of the dr's office in less than ten minutes with my new prescription, and selected new glasses. Most frame options there are really quite expensive, even with the insurance discount; I had at least gone in expecting that considering manhattan prices and the office location. To corroborate other reviewers, I did receive a lot of reminder messages, and confirmed my appointment at least three times with the staff. It was a bit annoying, but I much prefer over communication In general, friendly staff with a quick and easy visit. Just note, I think there are only optometrists at the office, so if you have specific eye health needs, make sure you ask when making your appointment, or, go elsewhere for an ophthalmologist.

in about 2009, I was sitting in my favorite bar and was wondering about a new eye doctor. I spied Eyes on Second (its first location) and thought, why not get my eyes dilated then have the ability to rest my poor pupils while cave drinking? That is when my roommates and I met Dr. Shiyan. We would line up our yearly appointments for a nice Saturday or Sunday afternoon and run across the street when the time came for our exams. This annual routine played out for a few more years until I moved in with my FH. We still came to EoS and would drink after our appointments, but it was less of a party since there wasn't like 5 of us. Fast forward to their new space and the new docs. I saw Dr. Amin the last 2 appointments I have scheduled. She is personable and efficient. My glasses have been giving me grief since the mandatory face masks and learning accounting for grad school on excel via zoom. I really wanted to see if my eyes have changed enough to warrant new glasses so I took a peek at their schedule. I was able to make an appointment for the following week. My exam was completed in 30 minutes (including the wait time for dilation drops to kick in). My prescription was emailed to me so I could decide on glasses at a later date, pending Covid. The space was clean and tidy, with no wait to see the doctor. Others stopped in to pick up their glasses but made sure to keep distance from me and the staff.

believe what you read from the other one star reviews nice selection with no customer service - 3 orders and 3 rushes on 3 different occasions all within 2 years and one single repetitive response : "sorry the lenses came in incorrect and had to be returned to the lab so no rush order!!" once maybe - twice i doubt it - thrice - hire a new script writer ! ! finally promised on friday that monday would "be the charm"! tuesday morning - still no glasses !! so much for a return visit - and more business - not a good look

Optometrist was great, but glasses are way overpriced and sales staff are disorganized and all over the place. The person I had rushed through everything and wasn't focused, she kept helping people who walked in even though there were other staff there to help other people.

The doctor was very friendly but I left the appointment frustrated and skeptical of her diagnosis: -She told me that I've been wearing too strong a prescription for several years -She told me that I've been wearing the wrong type of contacts for my eyes, uncoincidentally suggesting I order much more expensive contacts through her office. She gave me a trial pair of the new ones, saying that I'd feel the difference right away. So I went into the bathroom and put them in -- absolutely no difference. When I told her they felt the same, she dismissed it and still insisted that they're better than the ones I currently wear. When I expressed concern over the price of the new contacts, she told me they'd be the same price (Hint: they aren't! The ones she wants me to wear are about ~$500 more per year.) -She told me that she couldn't do dilation because my eyes were too dry for the drops (?) I've been to several different eye doctors (including opthalmologists, not just optometrists), and never have I once heard any of these things from any other doctor. Additionally, she told me that I should not be wearing Warby Parker glasses, and that I should ONLY be wearing lenses from a doctor's office. I understand that WP is not the best quality, but I only wear my glasses at night. It's absolutely ridiculous to suggest that I spend $700 on a pair of eyeglasses that I wear for literally one waking hour per day. The whole thing felt like a huge sales pitch. After I told the front staff that I was not going to order contacts or glasses through their office, they sent me on my merry way -- and I realized when I got home that they never gave me my prescription (which, btw, is totally illegal). I called back this morning and asked them to email it to me. My request was met with attitude, and - shocker! - I still have not received the email with my prescription. As others have mentioned, the storefront/office space is very disorganized and messy, boxes everywhere, etc. I was shuffled back and forth between three different employees to be able to schedule the follow-up for dilation, which I've since canceled. I'll instead be seeking a second opinion from an office that won't try to sell me $1300 worth of stuff that I (probably) don't need.

I was meaning to write this review for quite sometime. The first time I was seen the Dr. gave me the wrong prescription and I was unable to see anything despite wearing glasses for years. Their recommendation wait a few days your eyes will adjust. I guess this was suppose to happen magically guess what it never did. Go back and get another eye exam not to my surprise the prescription was wrong. Get a new prescription, new glasses still cant see. I go back they double check then the 2nd optometrist says oh the frames might be too big. Really because they are the same exact size of the previous frame. How insulting and incompetent. I finally go to an eye specialist at Mount Sinai hospital and guess what the prescription AXIS was wrong as well as the prescription. Now here I go for the fourth visit to get the glasses corrected not one of these so called Dr's could figure it out accept selling me computer glasses which by the way are still the wrong prescription. After going there 6-7 times my glasses finally were better the computer glasses forget it. I couldn't do it anymore and just gave up. No compensation, no apology just rescheduled appointments to fix their mistake. There are much better places

What a wonderful place. I had been having trouble with my prescription for awhile now and i finally have a resolution!!!!! Not only does someone personally greet you but the whole team is helpful from start to finish. Now i have my glasses with the right prescription and my headaches have subsided. Great staff and a wonderful hip selection of glasses to choose from. This place is definitely my go to for now on!!

Fuggggggg meeeeeee the price made my uterus fall out of my body but I got to admit the have better glasses than most spots. I won't shop at that cheap material Warby Parker and yes Lens Crafters owns alllll the brands so they have a huge selection, but the selection is basic. So I pay for quality and style. The bigggggg issue is the wait. For the price they charge you I had to wait a week and then I showed up the day they told me that my glasses would be done but they didn't know who I was or where my glasses were at. Then while I'm waiting someone else calls in and they lost that person info too, and have a look around until they finally told that person their glasses were going to be late. So I left after they said my glasses would be in tomorrow but then I called a day later to let them know that I was coming in to pick up my glasses, they said they still didn't have them. I was leaving for a trip so I really needed my new glasses so I could see things. I popped by and They looked at me like I was an ass hole for wanting something I paid for. The way they spoke to each other about the caller, who was apparently having the same issue was super snobby. Something like ...geez why are they bugging or why are they stressing. We told them they weren't here yet so why are they still calling? I could tell they were annoyed by that person so I'm sure they spoke bad about me when I called later to check in and when I left. I'd recommend them for product but for speed and customer service once you purchased? I'd say prepare for an elite sketch comedy experience, that isn't funny.

The doctor who took care of me was amazing. As for picking up my glasses and trying them on, they slide right off my face. I waited over a week to have them message me that they were ready. Obviously not since they're too big. I'm annoyed because for 250 bucks I get garbage glasses that don't fit. The lady who greets you has a bit of an attitude too and didn't seem to give a crap. Yeah I'll stay in Brooklyn, this place isn't the one

I've been going to Eyes on Second for two years now and am writing a review now because of the recent superior customer service and care I experienced from them. I originally chose Eyes on Second because of its proximity to my home, good reviews on Yelp, and it accepted my health insurance. I don't remember which doctor I had as I've had two different ones, but both were great. In Feb 2020, I had an annual check-up in and was due for a new set of glasses, but the available frames at the office were not my style/out of my price range. They let me know they could go ahead and order my new lens and hold onto them until I find a frame I like that they could fit the lens in. Fast forward, I relocated due to COVID-19 and had to figure out where I could find frames to send to Eyes on Second and then have them sent to my new address. Eyes of Second was extremely communicative and helpful throughout the process, which included helping me find an office that carries the brand I wanted, letting me know when they received the frames, and sending me a tracking # for the package once it got sent out. This, on top of their patience and help when I called multiple times to figure things out, really meant a lot to me as I am currently without a pair of glasses and many places aren't open at this time. Thank you Eyes on Second!!

I originally came here two years ago and everything was OK, so I re-booked with them for this year's eye exam. The eye exam and the doctor were great. It all falls apart from there with the customer service at the front. When I was paying, they quickly explained that the person that knows how to check insurance wasn't in yet so they had to charge me a deductible. I didn't think much of it at the time but realized later that my vision plan doesn't have a deductible. When I picked up my glasses I asked about this and she said they billed my medical company and someone would be in later that afternoon and they could call me with an explanation. No one called me so I waited 3 days and emailed them. I waited another day and still no response. I called them and the call went unanswered. I called back from a phone not associated with my account and they picked up. I asked how they could charge me a deductible through my medical company when they didn't have my medical benefit card. They had never asked for this. I got the run around and they said someone would call me tomorrow that could better explain. I am still waiting for that call...

Agreed with the other reviews: after 8 years as a customer, I had another terrible experience with their new staff who obviously don't know what they're doing. They could be fast food employees, it wouldn't make a difference to them. I had an emergency and needed contact lenses sent to me. I was told that my prescription expired a month ago and that the ophthalmologist is on maternity leave so no one can approve sending me a box of contact lenses. I was just sent my prescription by email with a message saying they can't help. They couldn't even read the year correctly : my prescription was still valid for another year! They won't see me again for sure.

The staff at Eyes on Second were quick to be of help, welcoming, and extremely professional. My doctor, Dr. Shneur, provided the most comprehensive eye exam I've ever had. She was able to explain everything thoroughly and in an easy-to-understand way. I recommend coming here for anyone in the area that needs an eye exam or new prescription. I never leave reviews, but I'm just so jazzed from the best eye exam experience I've ever had.

Ugh. I've been going here for a couple years and the quality of service has dropped dramatically. I went in for an eye exam in December and felt like the entire office was in a bit of chaos. Boxes everywhere, prescriptions being pulled out of drawers, held together by rubber bands, and the general energy being frantic. I dealt with is as I really like their doctors and the location is very close to my office. Cut to this week when I see that they mistakenly billed the incorrect insurance. I call, am told that the person who deals with insurance is not in the office and to expect a call back the next day. I do not get the call and have to call myself, where the receptionist, Jennifer seemingly doesn't want to help me out. She talks over me, is dismissive of my simple request to confirm that they are billing the correct insurance. I get it, its an annoying request from a patient. But they messed up and I want to make sure they do it right. Finally after getting frustrated, she passes me to the correct person who is able to help me out. I really enjoyed the location and ease of service from this place, but sadly the chaos and dismissive nature of the receptionist has soured me on giving them my business.

The doctor I had was awesome! I found her on zocdoc and decided to check this place out. She was very helpful with my eye exam and kept conversation going throughout the whole time which is why I gave this place 2 stars. After that, things became a little shaky. I felt like they we're trying to force me to buy glasses even when I said I have a place I wanted to get my frames from. They told me while my eyes were dilating, I should try glasses on just in case I change my mind. My eye sight was getting blurry so it was pointless. I was told the glasses look nice on my face but was never told the prices. I told them once again I only want to get a prescription from here to bring somewhere else. They insisted that I get it from them because other places might not have what I need. Them being the experts I end up getting my lenses done there which they charged me 165 for after insurance(found out it would have definitely been cheaper elsewhere). I was Told I would receive an call when the lenses are done.. 1 week passes, then 2 weeks, then the third (already went to buy my frames at Warby Parker) so I decided to call and see what the status of my lenses are. The person who answered was like "oh they're ready" -,- Went to go drop off my frame the next morning and I left. I get a call 10 mins later while I'm headed to work and the lady said she forgot to take my measurements and asked me can I come back. I was pretty pissed because I was going to be late to work now but I know I needed my glasses asap. The only good thing is they actually called two days later to say my glasses are ready to be picked up. I went to get them BUT the lady with the blond hair seemed to have an attitude when I asked her can I clean my glasses since they were dirty (I was about to put them on so I can walk outside while it was dark and left my case at home). She passed me the cleaner and walked away so I stood them wondering if they needed anything from me since no one said thank you or you're good to go. Stood there for 3 mins while she helped someone else who already had help & decided to go up to her and see if she needed anything else from me. She said nope and kept speaking to the person trying on glasses. I just felt the encounter was weird.

This is hands down the best eyeglass shop in the city. The selection is great, I was able to get a pair of glasses and couldn't leave without some sunglasses. They are very reasonably priced, and the staff was really helpful in finding a shape that fits my face. I saved the best for last, the doctor here is my favorite part of this store, she's caring and attentive and listened to all of my concerns. She really takes her time and makes you feel like you're with a friend not a stranger. Go get your eyes checked!

I do not recommend this place....they rushed my eye exam....gave me the wrong prescription...then when i spent time to redo an exam and my conract lenses had supposedly been delivered....they could not find them!!!