Challyn Armstrong
Google
Title: Disappointing Experience at Cape Vidal 6 Bed Log Cabin
Review:
I recently stayed at the Cape Vidal 6 Bed Log Cabin on 06 June 2024, and unfortunately, my experience was quite disappointing.
Firstly, we were charged R3465 upon arrival, which was significantly higher than the R2520 quoted over the phone and listed on your website (I have a screenshot as proof). This unexpected discrepancy of R945 was unprofessional and upsetting.
Secondly, we were not informed about a power outage that left us without light or hot water. The geyser was cold, and the cabin was in complete darkness. We had to make a fire to cook our meal, and by the time a gas cooker was dropped off at 7pm, we had already eaten a partially cooked meal. This was particularly challenging given the winter season with our toddlers expecting fair and paid-for facilities.
Additionally, the cabin's cleanliness was below par. Despite assurances that cleaners had been there in the morning, we found stained linen and spiderwebs throughout the cabin. While I understand being in the woods might lead to some natural elements, the level of cleanliness was more like neglect and not up to standard.
Lastly, the assistance from Lindokuhle, the receptionist, and Molly, the supervisor, was lacking. Their inability to help onsite and the delays in resolving these issues added to our frustration.
As someone who works in the accommodation and hospitality industry, I am aware of the challenges in maintaining high standards. However, the issues we experienced during our stay fell short of the expectations I had.
I hope these concerns are taken seriously and addressed to improve the experience for future guests.
