Eric M.
Yelp
Let's see... I've been going to FM Light during Steamboat trips since 1992. Long time, and these guys have been solid from beginning to end. I've also done quite a bit of boot shopping in other places, across Colorado and also in Texas, so I feel comfortable commenting on the quality and service I've received there over the years.
All that said, this place is just top notch. There's something about a place where the sales people will spend time with you and talk about what you're looking for, and help you to find the boots (or hat, or shirt) that's right for you. Good, friendly people, and not just 'cause you're buying something.
True, most salespeople ARE friendly before you buy. Very true. However, recently the folks at FM Light helped me out with a pair of boots I'd bought there several years before, boots that ended up having a blowout that was beyond wear and tear. They had no obligation to help me, as we were beyond the one-year warranty, but once I shot pics of the boot's heel across, they said, "Well, let us talk to the Dan Post rep and see what he says."
Let's just say that I was amazed by this response, and that I was able to get the boots taken care of. I'd already been a fan of FM Light before, but now I just can't express how very impressed I am with the service orientation of this little shop up in Steamboat. A trip won't pass that I don't go into FM Light to pick something up - this experience has turned me from a fan to a supporter.
I look forward to our next trip to Steamboat!