Fable Auckland, MGallery

I’ve wanted to try this hotel for a long time and booked over a year ago for a special occasion. The staff are lovely and helpful. The bed was very comfy. Hotel in great location. That was where the good stuff ended. The room smelled very musty/moldy. Had to have the balcony door open for extended periods of time and room smelled if left shut up. The hot water ran out during my shower the first morning. The shelf in the shower was not secured properly and couldn’t be used to place shampoo etc on. The hot tub had broken and was under repair, which we weren’t told until we tried to use it. If you are coming by car, don’t. It’s a nightmare. I got abused by the courier driver while trying to drop off luggage and get car put into valet. My husband had to go around the block multiple times. The room seemed to be missing some of the elements you would expect of a 5 star hotel. On another note- we were on the 8th floor. The lift only goes to 7th. We are fit, so didn’t worry us. Not many amenities for a 5 star. Not worth the price tag.

We stayed here over the weekend for our wedding anniversary, having booked a few months in advance expecting something special. Unfortunately, it didn’t quite live up to the five-star label or the glossy website photos. When we arrived, there was no greeting or concierge, we had to ask where reception even was. Check-in felt casual, not polished. The valet parking process was vague; our car was simply taken with no information on where it was going. The room itself looked nice at first glance, but the minibar was empty, the shower shelf was half falling off, and only one set of towels each was provided. The spa had been “broken” months earlier when I first enquired and was still out of action, which really shouldn’t happen at a five-star property. The sauna we booked had a broken light, so we sat in the dark, not quite the relaxing experience we were expecting. Breakfast was another let-down. It was advertised as à la carte, but it turned out to be a standard buffet with lukewarm food and below-average coffee (at a premium price). Service throughout felt indifferent. No one offered help with bags, no one asked how our stay was when checking out, and we weren’t given a receipt or follow-up email. To top it off, our credit card was overcharged and had to be corrected later. In short — it’s not a terrible hotel, but it’s definitely not five-star quality. We won’t be returning, and I’d suggest management take a serious look at the details and service standards if they want to live up to the brand they’re advertising.

Great location, good rooms, looks like been recently done up. The staff is great, 5stars to them. The hotel is on a busy street and you blink and miss it. The rooms have no views at all. There is no dedicated parking space so difficult to park your car even to get the luggage in and out. The hotel staff were very helpful hence, we could manage. Parking overnight at a nearby car park will cost approx 40.

Stayed at Fable for work for two nights. I had stayed before but this experience was no where near as good as my previous stay. The staff were lovely and room service food pretty decent. However, the room I was in was dreadful. The window was boarded up and for $270 a night this was bizarre, very unpleasant and made the room feel like a cave. The fridge did not work at all and the hotel information on the TV did not work. I pointed this out to hotel staff on my first night but this was not fixed during my stay. There were awful squeaky floorboards by the bed which was pretty unpleasant. I won’t be returning.

Great location! As per previous reviews this is a night club area. If you are there between Sunday and Wednesday no problem, all clubs are closed, so was quiet. Was as expected. Great boutique hotel! Staff were very helpful. Remember age does not agree with wall thickness on old hotels for loud guests, as most tourists appear to be nowadays.

Had such an incredible stay at Fable. The rooms were immaculate and beds so comfortable. The staff - particularly the concierge and front desk/reception went out of their way to be helpful. We are really grateful and look forward to our next stay! Thank you, Tara

We stayed at Fable again on Friday and had another lovely experience. It was our second time staying here, and the staff were just as friendly and welcoming as ever. The room was tidy, comfortable, and had everything we needed. We really appreciate the consistent care and attention to detail — can’t wait to stay again!

I notice that most of the low (1-2*) reviews of this hotel seem to be by people who have booked one of the top floor suites. I guess if you pay a lot more you expect a lot more. We were in a room on the 7th floor not a suite. However, I will address a couple of issues that low reviews have raised. One of these is noise from outside with one reviewer saying there was no double glazing. Our room definitely had double glazing. Perhaps this is new and also we were not on a side facing the road but we had no trouble with noise. Also our room was quite spacious with a big bathroom and huge walk in (perhaps hike in is more appropriate) shower. The bed was comfortable, so no problems there. However, there was no desk so I would not think this room is good for business travellers. Also the seats in the room were a sad victory of form over function. Too low for me (5'9") too sit on comfortably and too deep for my wife to be comfortable (see picture). Also the arms on the seats were ridiculous. Different heights on each side with the lower one too high and the other up level with my shoulder. We arrived by hire car. The hotel was extremely difficult to see. After failing to find it on our first pass (see if you can spot the hotel name from the roadside picture) we had to find somewhere to park up and ring the hotel. They gave us the name of a shop to look for. Even then it was another two drivebyes before we found it and there was space at the roadside to stop and unload. The only parking is valet parking at $65 / night :(. I was also disappointed with the food in the hotel restaurant. The first night I had scotch fillet which was very disappointing and decidedly tough. The next day we had breakfast in the hotel. A fairly bland buffet at $40/ person. On our second day we ate out for brunch which was much better. However, when checking out we again had breakfast at the hotel because of timings. However, on this day there was no buffet breakfast available at all, just a la carte. My very expensive scrambled eggs were like rubber. I consider that if you can slice scrambled eggs then something is wrong. So mixed feelings. The room was comfortable and not as bad as some negative reviews would suggest and it is in a good central location, but I didn't feel it lived up to it's 5* billing. We have stayed in several lowered rated hotels during our stay which were better and almost all did a better job of breakfast.