Fabletics

The good and the bad! The bad: Fabletics will try to get you to sign up for a monthly subscription. The good: You can’t find this quality of clothing for the price anywhere! This location in particular seems to be their flagship store! It’s beautiful and had a very large selection of their clothes. We just so happened to be visiting one the 1 year anniversary of Yitty launching so they had refreshments and little desserts for free while we shopped! While in store we had excellent help from Kisakye N! She helped us find multiple sizes, colors, and patiently assisted our group as we tried on well over 20 items. She was so patient, helpful, and easy going! She explained everything to us about the membership and discounts up front, so by the time we were ready to check out, we knew exactly what we were getting into! Overall great location, great brand, and major shout out to Kisakye! You rock!

So the monthly membership subscription is controlled by you. You can skip the fee each and every time if you want to. Being a member gives you the discounts every time they offer them. I’ve been a member for over 2 years and love it

I bought a pair of black work pants and they are so cheaply made that I had to return them. The waist button was made of cheap plastic and the zippers were problematic. I would not order from them again.

Emely G is great! I haven’t had a good experience with Fabletics as a company in the past so I had canceled my membership but upon interacting with her she was so helpful that she convinced me to purchase with Fabletics again.

This company scams customers by deceitful practices! They offer coupon codes for free or discounted items in order to bait new customers. After a first order is placed, you are automatically enrolled as a monthly member for $70 per month, even though they do not honor the discount or coupon codes. Shame!!!! Do not fall for their tricks!!!!

I have to say, the staff here is the friendliest and goes above and beyond to help you. Tori helped me tonight in the men's section and was patient with me as I figured out what I needed and looked up sizes in stock that we couldn't find on the floor. Super nice! This girl deserves a raise!!!

The staff here are very nice and helpful. I exchanged some items, and really appreciated them not even blinking at allowing me to exchange for a different style. I also found out they host weekend workouts at their store, which I thought was a nice thing to do in a city where these things are expensive Overall my experience at this store made me more willing to use Fabletics for my workout clothes - they aren't jerks over the pricing (hopefully it stays that way!) and seem like a nice company

I recently visited the Fabletics store and had a generally pleasant experience, though there were a few aspects that could be improved. Upon entering, we were warmly greeted by Ron, who was exceptionally helpful, attentive, and friendly. He answered all of our questions and directed us to the upstairs area, where we were told a staff member would assist us with the VIP membership. We made our way upstairs and, while it was understandable that staff might have been on a break or momentarily unavailable, we did find ourselves wandering around for quite some time in search of assistance. After a while, we decided to stand at the register with a few items in hand, at which point a staff member—wearing a black face mask and a white shirt—finally emerged to help us. This moment did give the impression that we were being monitored through the store’s camera system and that assistance was only provided once we had decided to proceed to checkout, which felt a bit disengaging. While I understand the challenges of busy store environments and staff limitations, it would have been more reassuring if someone had approached us proactively while we were browsing, especially after we had been directed to the upstairs area. That said, Ron's exceptional service was a highlight of the visit, and his professionalism truly stood out. As someone who has worked in both retail and healthcare, I deeply appreciate the hard work that goes into providing excellent customer service, particularly in environments that can be demanding. While my experience was generally positive, I believe that a more proactive approach to customer engagement would elevate the overall shopping experience. That said, I would certainly return due to the friendly atmosphere and excellent service from individuals like Ron. Fabletics could benefit from more staff members like him to ensure a consistently high standard of service.

This place is great. I am pleased to have a Fabletics location in my area since they don't have many brick and mortar locations. I have been wearing and a member for a very long time and the leggings quality is way better than that of Lulu lemon and Alo put together. The prices are crazy cheap and they offer an amazing welcome offer of 2 for $24 leggings and 80% up to eight items which makes it to where you can buy an entire week of workout clothes for less than $200. I appreciated all the help I got and discounts too. I went during a sale event they had for Khloes drop. They have two floors, fitting room and restroom. I hope to join them in their next event. Their events are super cool they offered drinks, temporary tattoos, photo op and event their own DJ.

Product launch @ Fabletics 168 5th Ave NYC was off the chain! Doors openned at 4 pm for the The Don Pant launch was a great atmosphere ! They had free photo-ops, the thought was top. The embroidery was cool, they had the machine showing how its done. Everyone went bananas with the men's haircuts, so many people signed up. They had to cut off the list but the main guy got his haircut! The refreshments and snacks was a nice touch. The Fabletics staff on hand were helpful, courteous, and professional. If you're looking for workout clothes or action wear definitely give them a shot. They even had a section for scrubs for the nursing professionals! You get good valley for your money!

I came in during black Friday because I wanted new workout gear. I was going to order online, but one of the sets I wanted was sold out however, it was in stock in stores. I never knew they had a brick and mortar and I never shopped with them before. I came in and went straight to the set that I wanted. The bra, which was hanging above my head, was filled to the brim with stock and that kept causing them to fall on top of me with the hanger included. One time a hanger smashed my coffee, which caused it to spill over the matching leggings. I started getting annoyed, because why is the rack overfilled like this to the point where I can't even touch anything without it falling over. At that point a woman came over to help me and she was very very helpful. I apologized and felt bad for her because she had to clean the coffee up but in the back of my mind I was annoyed with the fact that the hangers kept falling on top of me while I was trying to shop. She walked me around the store and grabbed comparable leggings because they didn't have half of what I wanted in stock. I was able to try on either the exact same leggings but in a different color or the same compression so that I would know my fit. I love the dressing rooms since you're able to exchange what you need and you can see your picks on the screen. From there I was able to exchange one of the tops, so that part is seamless and perfect. When it was time to check out, I did half in store and half online and was still able to take advantage of new member pricing both times. However, when I got to my third destination, I checked my email to see that the woman ordered me the wrong size for the bottoms. I asked for a medium in everything except for one top. The top has one strap so I sized down so that when I run, my boobs wouldn't fall out however, she ordered the pants in the same size as the top so now I'm stuck with the wrong size because I probably won't send it back. When I called the hotline they said the only way they could fix it is by canceling the order and I did not want to do that. So that in addition to stuffing the racks are my gripes.

Lovely store, great looking products and very helpful staff. It *would* be 5 stars but for their misleading "VIP" program process. I chose some products to buy, with the help of excellent staff, but, I ended up NOT buying anything because they advise you just as you are about to close the purchase that in order to get the discount, you are agreeing to a $60/month subscription. (yes, really!) The company's online behavior is the same. They advertise relentlessly 2 pairs of shorts for $24, and then, only when you are about to close the purchase do they caution you that you are agreeing to a $60/month subscription. If I had been advised early in the process about the subscription, I might have considered it more seriously, but announcing it at the last minute makes the company (online or in person) seem untrustworthy. It just does not pass the gut-check test. Management, if you are reading this, let your customers know up front that your discounts require a $60/month subscription. (both online and in person). Thank you.

This store is very poorly run. I tried to return shorts I bought that were too big and wanted to exchange for a smaller size and also buy some more clothing. They closed down the entire store for an hour and a half for some silly event and wouldn't let any customers in. Wtf?! The girl at the door was like come back in an hour. I dont have time to sit around in the NYC outdoor heat for an hour and then come back. So now I don't know when I can return my items. Pissed me off so much I canceled my VIP membership. I can get athleisure clothes from a dozen other brands.